They never went the extra mile to help you figure things out. They will also backstab you if you…read moreleave and go elsewhere. Not very professional bad mouthing clients past or current. Their insurance coverage wasn't that great either.

For years we had been with another Auto Owners Agency in Albany. After such bad service we elected…read moreto switch our Insurance Coverage over to Fleming Riles. We have known Garrett Fleming, Wayne Riles, and Clint Ivey for years and have always liked their professionalism. When switching over, Ilissa English was the account manager that was assigned to us. Wow, we can not say enough good things on how Ilissa handles business and our insurance coverage. We always get her on the phone, she handles our changes promptly and always has answers for questions. I hope the management will acknowledge her for her hard work. Hopefully they will add a note in her employment file on the superb job she does! Thank you Ilissa!

Very friendly Agent with excellent customer service. Ricky is always available and always responds…read moreto emails and returns emails. My family has been with Ricky since he opened way back in the early 2000s. This is the best Agent in the the Business.

Great service, and they will work with you as best they can. I would highly recommend their…read moreservices.

Kaitlin was immensely helpful resourceful attentive courteous professional and patient with me and…read moremade time for all my concerns. After being with Acceptance as of 2017 I needed a new patient insurance agent and am glad I googled and found State Farm agent of J W Cooper whom helped transfer and even save money. Thank you , Kaitlin at J W Cooper State Farm.

Very nice team, extremely helpful and easy to work with. Count on their support.read more

I can't say enough about Tiffany and Chris and Wanda at GFB in Morgan. They are delight to work…read morewith. I have been a member with them for almost 10 years and never worry about an insurance claim. I trust them with my car, house and life insurance and even my car loan. It is an easy, easy process no matter what! I highly recommend them!

Carly did it for me AGAIN!! First she saved me almost $200 per month when I switched my auto and…read morehomeowners to her. This was a few months ago. My daughter needed insurance and due to her driving record she was quoted amounts from agencies known to help those with bad driving records. Couldn't afford it even if we wanted to. Went to Carly and was quoted a rate we could definitely afford! NEVER will I try to obtain insurance from anyone else.

Personal service and always super friendly. Great coverage from great people - Give them a call!read more

Well i would have to say that i love the service thats offered within this organization. The staff…read moreis always sweet as pie and they are always helpful with reminding me of my payment. They never push just a gentle reminder and i would use speedee cash again if i needed to.

As far as getting auto insurance is an experience can cause anyone to say "I'm a fan" this place is…read moreit. They found me the best deal, and the folks are real nice.

I used to love State Farm, my agents were always wonderful and helpful. I actually would talk to…read morethe main agent when there was an issue. I legitimately will be switching to another company as soon as I can after dealing with this new agent. I've never spoken to him and the people there have royally screwed up my account and added policies to my account that are not mine. They charge a lot of money and won't price match anything because they don't feel comfortable with the coverage amount. Mind you this was for a renters policy and I asked to be covered for what my complex requested. State Farm charged me twice as much and refused to cover me for what I asked and added on much more, despite being a loyal customer who has always paid their bills in full and on time. I'm sure other State Farm agents in other areas are great, but Bobby is horrible.

I've always had excellent quality service from this agent. Bobby Underwood State Farm is a great…read moreplace to use for all of your insurance needs. I am very please with the finance rate I got through this agent. Thanks for going above a beyond to help. I highly recommend him.