If I could give ACC MedLink 1,000 stars, I would. From start to finish, their service gave our family tremendous peace of mind while transporting my aunt, who has bariatric needs, from Wyoming to Colorado. The booking staff were professional, patient, and understanding as we waited for the transfer information. Their support made the process easy and reassuring. Our crew--Tawny, Amber, and Jordan "Jeffrey"--was outstanding: compassionate, attentive, and professional. They made my aunt feel safe and comfortable throughout the journey, treating her with dignity and respect without ever making her feel like a burden or inconvenience. Their kindness and professionalism turned a potentially stressful experience into a calm and reassuring one. Knowing my aunt was in such capable, caring hands meant everything to our family. Thank you, Tawny, Amber, and Jordan "Jeffrey," for taking such wonderful care of my aunt. We are deeply grateful and highly recommend ACC MedLink to anyone needing safe, respectful, and compassionate medical transportation. read more

My husband needed transport from MS to FL. everyone at ACC Medlink was extremely professional, courteous, and efficient! The travel team - Jackson, Z and J were friendly, respectful and kept me updated on their status frequently. I am so appreciative of them all! read more

Our family recently used ACC Medlink to transport my mother from Texas to Virginia, and we could not have been more impressed. Evelyn was our primary point of contact throughout the planning process and helped coordinate all of the logistics. She made a complex and emotional situation feel manageable, always taking the time to answer our questions, provide guidance, and keep everything on track. Her responsiveness and attention to detail gave us confidence every step of the way. Linda, the RN on the transport team, was simply extraordinary. She cared for my mother with such compassion and professionalism, while keeping our family updated throughout the journey. Knowing my mom was in Linda's hands gave us tremendous peace of mind. When entrusting a loved one to a medical transport company, the people matter most. Evelyn and Linda represent the very best of ACC Medlink. We are deeply grateful for the care and support they provided and would recommend ACC Medlink without hesitation. read more

I paid a lot of extra money to have a bedside commode for my frail elderly mother as she had intestinal issues to deal with on a cross country trip.Not only did they inform me when I got into the van that the commode was inoperable but there electric stretcher didnt work to put my mother on and off. She was forced to try to go down a narrow pathway to the front of the van and then down the steps to use restrooms. This was totally unacceptable as she is barely able to walk. I Had to help get my mother in and out of restrooms with the nurse as the drivers refused to go into the bathrooms with her. when we got her home I asked for a resonable credit for the lack of service and they told me we got her home so deal with it. They are the most unprofessional company I've ever dealt with, stay away! read more

DO NOT USE ACC Medlink We booked the transportation from Las Vegas to IL. I understood that if we cancelled we would be responsible for the whole amount. What I did not understand was when my Uncle ended up back in the hospital and I needed to reschedule the date they considered that a cancelation and billed us the full amount. They have a 72 hour cancellation policy and I notified them they were on the way to the ER Via ambulance 65 hours ahead. They did agree to refund us some when we rebooked. Then they were supposed to pick my Aunt and Uncle up Friday night, meeting at the facility my Aunt was in. My husband had to wake his Uncle up at 9 pm to get there. Upon arrival my husband was informed they were having issues with the vehicle and would pick them up Saturday morning. They met Saturday morning and the van would not go over 60 miles an hour and they were going to meet another van and transfer them. What should have been a little over 24 hour trip ended up closer to 48 hours. My Aunt has severe dementia and my Uncle has the beginning of dementia along with other health issues. I had looked on the website and saw only good reviews. I did not think to look on your sight first. I will say the on board staff was amazing! read more

My dying mother is currently being transported, along with my sister, on Memorial Day weekend, in a van with no AC. this is a multi state trip at great expense and this is unacceptable and inhumane. horrible! Do not use this company. read more

I witnessed extremely unsafe driving by an ACC Medlink transport ambulance driver on 8/14/2025 in Berryville, Virginia. The driver was going over 75 mph in a clearly marked 45 mph work zone, continued at that speed in a 55 mph zone, tailgating and cutting off other vehicles without using turn signals. This is reckless and unacceptable, especially for a company responsible for transporting patients who expect safety and care. I even managed to get a photo of the ambulance at a red light. If this is representative of how their drivers operate, I would be deeply concerned for the safety of any patient in their care. read more

ACC Medlink - Medical Transportation Near Me - Punta Gorda, Florida

Maxwell went above and beyond to arrange transport on relatively short notice. He answered a lot of questions for me, looking into many aspects that were not "standard". I felt comfortable working with him, and felt he was doing everything possible to make the transport a smooth operation. The crew that moved my mom over 1,050 miles was exceptional. Medic: Dakwon De Polo ; Driver 1: Eckner Moreira ; Driver 2: Saeed Donis They arrived on time to pick up my mom (93 yrs old), answered many questions for me, and talked with the medical professionals at the original facility. All were professional and courteous, as well as very patient. They were gentle with my mom, keeping her warm, and comfortable. I was able to keep in touch with the crew throughout the journey. They asked what my mom liked to eat and did their best to accommodate her. They arrived at the receiving facility a little ahead of schedule, making a point of letting the facility, my uncle and me know when they would be arriving. My mom even asked to go on another trip with them if she could! That means she enjoyed the ride. Thank you, Gentlemen, with all my heart for working so hard for us, and for taking such wonderful care of my mom. read more

Great company! They are compassionate and truly care about the patient experience! I trust this company to transport my loved ones!

The service ACC provided fell far below the standards that were promised, expected, and required in a medical transport setting. It was clearly communicated and understood that the individual being transported suffered from COPD and had advanced oxygen needs and specific medical requirements. Given the conditions and actions of your staff, it is evident that without my presence, the patient would likely have died under ACC's care before even reaching our destination. You claim to offer professional medical transport, yet what we experienced was nothing short of a distressing, unsanitary environment that caused extraordinary agony, stress, and anxiety for both the patient and me. The patient passed away less than 48 hours after arriving at the destination, and his condition deteriorated precipitously during and directly after the transport. He developed a high fever within one day of arrival. In his medically fragile state, it is clear that ACC's reckless and negligent handling shortened his final months to a matter of hours. He arrived home significantly sicker than when we departed. Upon further investigation, I have discovered that numerous others have reported similarly horrifying experiences with ACC. Customer reviews on Yelp, the Better Business Bureau, and other platforms paint a consistent picture of gross negligence and abuse of vulnerable patients. Your lack of compassion, your refusal to offer fair compensation, and your blatant disregard for even the most basic professional standards indicate that your company should not be in this business. By taking advantage of the sick and elderly, you have demonstrated a fundamental disregard for human life and dignity. Below is a non-exhaustive list of unacceptable conditions, failures, and negligent behaviors displayed by ACC during the transport: 1 The oxygen concentrator malfunctioned repeatedly throughout the trip, emitting loud alarms and forcing the paramedic to switch to backup oxygen tanks multiple times. DOZENS OF TIMES. Such repeated failures are absolutely unacceptable when transporting a COPD patient who is oxygen-dependent. The paramedic acknowledged that the machine seemed old and was unreliable. 2 Due to continual equipment issues, the paramedic expressed concern that we might run out of oxygen. This created severe stress and fear for both the patient and me, which is intolerable under these circumstances. 3 On multiple occasions, I awoke to find the patient's nasal cannula dislodged from his nose while the paramedic slept. I explicitly stated that someone must remain awake at all times, yet this neglect occurred not once, but three times. This is a direct, indefensible breach of duty and care. 4 I awoke during one incident to discover the patient in obvious distress, whispering "I'm dying" repeatedly. The nasal cannula tubing had become disconnected from the concentrator. The patient's oxygen saturation plunged into the 60s--a dangerously low level. Rather than accepting responsibility, the paramedic blamed me saying I "must have kicked it or something." He then resorted to using scotch tape to secure the tubing. Such a response is both reckless and unprofessional. 5 The paramedic frequently tripped over the patient's oxygen tubing, forcing me to hold and illuminate it so it would not be stepped on. This carelessness is inexcusable and dangerous. 6 One driver was a smoker who returned to the van smelling strongly of cigarettes after each rest stop, forcing the patient--who suffered from COPD--into an environment thick with secondhand smoke odors. This is utterly unacceptable. 7 The same driver coughed continuously throughout the trip. The stress and concern this caused the patient and me is considerable. ACC should ensure that transport staff are healthy and do not introduce additional health risks to medically fragile patients. 8 The blankets provided were stained. At one point, the paramedic spilled coffee near the patient's bedding and did not change the soiled sheets, dismissing the need for cleanliness. When the patient attempted to drink a protein shake and spilled it due to lack of proper assistance, the paramedic merely balled up the soiled sheets and tossed them aside instead of replacing them with clean linens. 9 Trash bags were not emptied at rest stops, leaving the van in an increasingly unsanitary state. This lack of basic hygiene is wholly unprofessional and dangerous to a patient's health. 10 I was told that multiple bystanders contacted ACC after reportedly seeing smoke coming from the van. The driver stopped for nearly an hour, causing delays & stress. Shortly after we got back on the road, there was an extreme smell of burned rubber. The driver pulled over on the side of the freeway in what felt like an unsafe moment. Although The absence of clear, reliable information created a fearful, unsafe environment for the patient and me. Rough driving. Fast food. Unsanitary. List goes on and on, but I'm out of space. read more

I hired ACC Medlink for a long-distance medical transport of my mother, who has spastic quadriplegia. The trip was approximately 18 hours, and I chose ACC Medlink because they represented themselves as a safe and professional option for medically fragile patients. We were promised that my mother would be kept comfortable throughout the trip, with access to snacks, entertainment such as movies, and proper care from a licensed healthcare professional, including diaper changes and attentive support. Unfortunately, the reality was far from what was promised. Throughout the entire transport, my mother was left in a soiled diaper. No one changed her. She was not offered snacks, and while the crew did stop for a meal, she was unable to eat much because she was forced to remain lying flat the entire time. She was also denied any form of entertainment, such as watching a movie, despite this being part of the service package. Most distressing was the handling of the vehicle. While the staff did not speed, they made no effort to reduce speed over bumps or rough terrain. My mother, who was in the back of the transport vehicle, was jostled and bounced to the point of severe discomfort. She begged the staff to stop because she was in so much pain--but was ignored. She said it felt like they acted as if they couldn't hear her. At one point, the vehicle went over train tracks without slowing down. The impact was so intense my mother nearly fell off the bed. Thankfully, she was strapped in, but she ended up hanging off the edge. The staff did eventually reposition her. Following the transport, I reached out to ACC Medlink with my concerns, but the company has shown little empathy or accountability. I also requested the professional license number of the nurse on board in order to verify their credentials, and the company refused to provide it. Since this experience, my mother has been bedridden. Prior to this, she avoided narcotic pain medications--but now she depends on them due to the pain caused by this traumatic transport. This has deeply impacted her quality of life and has left our entire family devastated. I am filing this complaint with the hope that ACC Medlink is held accountable for their neglect and misrepresentation. I would also like to request a formal investigation into the care provided during the transport, and I would like to see disciplinary action taken if appropriate. At the very least, the company should issue a formal apology, full refund and provide the license information for the medical professional on board. read more

We were hoping to get my dad to be transported from Southern Nevada to Northern California as his need for home hospice required more family support; it felt urgent and so my brother and I did research and agreed that ACC Medlink was out best bet. Sure, they tell you all the amenities and the quality of the transportation (specifically that there are snacks on-board for the riders and that they only stop for gas and bathroom breaks)... my brother asked what would happen if my father would pass during the trip and they stated that they would only charge half of the quoted price (half being about $3845-$4000). My brother signed and we scheduled them for a Friday pick up. My father actually passed the Wednesday before and they still charged us the full amount ($7690+) after cancelling the pick-up, stating that my brother was asked to initial where something was waived where it wasn't completely explained beforehand. Something about the cancellation needed to be within 48 hours to get refunded - and since it was 72 hours before-hand that it wasn't possible to get the half refunded. It is a disgusting manipulation of family members in a vulnerable state. read more

My husband and I received medical transport from NY to SC. Our medic, Davonta, and our two drivers (Shava and Andrew) were very kind and attentive. They were an excellent crew. However, the four star rating is due to the fact that the vehicle was very crowded, and there were no grab bars to assist with moving within the vehicle. Because I have navigation issues, this made maneuvering difficult. read more

I hired this service to transport my mom with heart failure from Texas to Kansas. Care, promptness, and customer service were very good! Bobby, Anthony and Jose were our team and all were helpful and courteous. read more

While I was not on board when my Aunt was transferred from TX to KS, my sister, who did ride a long couldn't say enough positive things about the experience. Professionalism, efficiency and the tremendous care and compassion they offered were mentioned several times. The entire process from the initial call to them getting my Aunt settled in her now location was seamless. You made what could have been a nerve racking event into such a pleasant experience. We are so grateful. read more

I called and asked a lot of questions before hiring this company. I needed transportation for a family member with dementia, I was told there would be 2 drivers and a licensed medical professiona, ACC Medlink was in contact with the nursing home prior to them picking her up to discuss medicating her etc. They went to pick her up and called and said "she was refusing to go" I explained she had dementia (as I previously discussed with them) and that I do have power of attorney. They brought a stretcher in and tried to strap her into it and she got very upset, they called me (as I live in a different state) I asked if she had been medicated as we had discussed, "we just gave her a Lorazepam. Shortly after I received a phone call saying they weren't comfortable taking her. 5 minutes later I received this email. Telling me "because I didn't cancel within 72 hours I was responsible for the full amount $9,387" I called and spoke with Maria V a manager and explained that I did not cance. ACC Medlink refused to take her! They were not willing to work with me whatsoever! They did charge my CC immediately. This company is terrible and they bought themselves $9,387 worth of bad advertising from me! read more

ACC Medlink - Medical Transportation Near Me - Punta Gorda, Florida

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I have to admit I thought ACC Medlink would be a leap of faith, bordering on stupidity, selecting from google search, prepaying, and trusting very time sensitive delivery of my mom across 3 states to check into a new A/L facility. I can't believe our good fortune. Expensive, yes, but allowed for friend to accompany my mom and take my mom's cat, cat accessories, wheel chair, walker, and some clothes. The 3 other quotes I received did not allow for passenger accompanying. i freaked out seeing the awful BBB rating after the fact. However from initial contact to drop off, every person was assuring, helpful, and way exceeded expectation. if you are flexible I also noted they offer discounts. I was not as on a strict timetable. Special shout out to Hilda, RN, Rich G, and Richard H who drove and took care of my mom during trip. They were on time, safe drivers, super comforting to my mom who has dementia, took food preference, and extra stops. They offered updates and pictures to me. Not to mention arrived at departure facility on time despite tornados to south a day before. The need for this service is real and I can't imagine pulling this off without ACC Medlink. The unknowns driving my mom who has dementia through Chicago would have been very stressful, not to mention all the paperwork and prep at the new facility having to be done upon her arrival. ACC allowed me to do all that and not have the burden of getting my mom here on top of all that. I highly recommend this team and would use them again. It was a very successful Google search. Thank you. read more

They will give you a fast trip, actually to fast. Lots of speeding down the freeway. Nursing for your loved one, that is offered and you most definately pay for! It was non-exsistant on our trip. The van that was used for our trip was noisy and rattled a lot, pretty bumpy also. read more

ACC Medlink - Our ride! - Medical Transportation Near Me - Punta Gorda, Florida

I would not recommend this company . They have poor customer service and due to a very unfortune experience with them , I was very unhappy with how they handled our situation. We hired this company because my husband needed to have a ground transport to NYC where he could lay down for the trip . He had a very severe wound in his leg from an amputation and we were heading to NYC for a very another very big surgery. Our trip was to take approximately 11 -12 hours and instead it took us 24 hours! We left South Carolina and ended up breaking down in Southern Virginia where we had to stay in a very uncomfortable and old motel for approximately 8 hours until a replacement van picked us up to continue or trip to NYC. We were told that the issue with the van was a transmission problem and the issues with the van started to appear 2-3 hours into our trip. We stopped numerous times so the driver could try to fix the issue before the final stop in Virginia where it was apparent the van could no longer be driven. The trip was a hardship on my husbands emotional well being and he was in extreme pain . The crew did the best they could to keep us both comfortable. The breakdown was unfortunate, although I do believe that this particular van was probably not in the greatest condition when they picked us up. When we finally got to NY 24 hours later from pick up we were both exhausted , stressed out and my husband was in terrible pain. The next part of the story is what really makes me mad about this company. We did not receive a phone call after we arrived apologizing for the transport issue and when I did finally get around to calling them ( my husband was in the hospital with many complications) I had to call and email multiple times to get anybody on the phone. I finally did get someone and when I expressed my concern on their lack of patient customer service I got a "sorry". I told them I wanted a refund on our transport , we paid $5800.00 and I felt that due to the situation we should be credited an substantial amount back. After emailing, calling and pulling teeth I finally they did refund us a VERY small amount . I am not satisfied with that refund at all and I am very disappointed in how they handled the entire situation. This van had traveled from Ohio that same day to come to get us in South Carolina, the crew had also been on the road from Ohio and you could tell that they were tired . If you are going to sell a service of safety and care then you should make sure that your vehicles are in top notch condition before sending them out for 11 hour transport. read more

My Dad was transported from Michigan to Tennessee in April. They tell you a nurse will be travelling with him and take care of medical needs. However, they do not. My Dad has a foley and the bag was not emptied at all during the entire trip and he was in a lot of pain upon arrival and they said it was an emergency to get it emptied. The nurse said it had over 2Ls of liquid in it, and this is not acceptable. This can cause UTI and other medical issues let alone causing the patient discomfort. Please use the another company. I saved a couple hundred with Medlink but it was not worth it. read more

I used ACC for transport from Cincinnati to Minneapolis for my medically fragile spouse. Due to the distance and the schedule of the receiving facility, I specified a 6:00 am pick-up. This was confirmed repeatedly with ACC. My spouse was prepared and I was waiting by 5:45 am. No transport. I started calling ACC at 6:15. I called repeatedly and was assured someone would call me with an update. Nothing. The transport finally arrived at 7:45. No explanation was given except they had to "get fuel and ran into traffic." I guarantee there was no significant traffic Cincinnati at 6:00 am and has should be in the vehicle in advance. I called ACC repeatedly to complain and no one called back. Finally (days later) I received an email saying the transport got him there so thanks for the business. This trip was extremely difficult for my spouse due to the late arrival. The transport did not arrive in until 9:00 PM and the receiving facility had to accommodate the late arrival, which was difficult. Also, they broke pieces off of the wheelchair and I have no idea how to get it repaired. Do not use ACC if the timing of the trip is important. Communication on the day of transport was non-existent and follow-up does not happen. The Kate arrival (with no explanation) will keep me from ever recommending ACC read more

I would not recommend this company. We were promised things we didn't receive. We needed to have my father in law transported from California to Florida. My wife spoke a number of times with the ACC Medlink office staff about her dads needs. He is 91, had a recent hip replacement, has aphasia and some cognitive issues. We were told he would be cared for as if he was home. Well, I'm not sure what their home is like but here are our complaints; My wife had numerous conversations with office staff prior to the trip about dads lack of speech and the difficulty he would have relaying the kinds of food he likes. We were told that if there were issues with dad ordering we would be called to try and help. We were told there would be stops along the way for food, NOT just fast food, but at restaurants that had curbside take out. Well, fast food stops it was. Dad had orders from the Dr. stating he would need to exercise his arms and legs every 2 hours to prevent blood clots. The EMT received information from the ACC Medlink office that dad had occasional arm spasms every 2 hours. REALLY????? My wife called the EMT to ask about exercise and gave the correct information. We were told dad would need to wear a diaper and we would have to provide them. When my wife spoke to the EMT asking how often dad would be changed she was told every 8 to 10 hours(4 to 5 times in a 43 hour drive). Totally unacceptable. When we were handed dads clothes in a bag upon his arrival in Florida they were saturated with urine. We actually had to wash and soak them 3 times to get the smell out. The EMT was supposed to sign for a bag of medications and upon arrival in Florida he handed us a bag of dads AND a bag of someone else's from the pick up facility. When we asked how this happened he told us he just signed for the bag without checking the meds. That's insane. What if dads meds were not there? When we spoke with ACC Medlink about these issues we were told dad had his meds so this really wasn't a big deal, since dad had issues speaking they just stopped and picked up fast food, how did we know how often he was changed (WE provided the diapers and counted when he arrived) and how do we know THEIR diapers were not used???? Because we were told we had to provide them..... You have no recourse in trying to get a partial refund or disputing with your credit card company. There is a clause in the contract that if you dispute and lose you will be charged 150% of the cost. You live and learn from your mistakes. Please do not make the mistake we made. Find another company that will suit your needs. read more

My parents were transported from Ohio to Tennessee early February. My dad had recent partial hip replacement surgery and the surgeon said he needed to walk every two hours to avoid blood clots. I was assured this would happen. It did not! My parents were put in diapers. Neither are accustom to wearing diapers. Upon arrival in Tennessee my mother was soaking wet. Apparently she did not use or was not offered the on board commode. Apparently it is policy to not let the transportees off the van due to safety. They said dad could walk in the aisle. There was NO aisle. It was cluttered with various bags and debris. The van looked fine on the exterior but there was trash and stuff everywhere. It didn't look like the picture on the website. The staff was not wearing masks with my parents. I felt like they were treated like chattel and this was elder abuse. This was an awful and expensive service to have my parents treated so inhumanely. I wouldn't mind the expensive if I had made aware of policies and my parents were treated with respect. This is shameful. read more

We had scheduled them to take my grandfather from Florida to Michigan (they are based out of Florida). Everything seemed professional and good to go. 53 hours before he was schedule to leave he unexpectedly passed away. I called the company right away. It took them over a week to let me know we would get NO refund and would be out the entire $7300 for his trip. I understand not getting a full refund because obviously they had already put things in motion BUT to get no refund is just unacceptable and bad business practice. They wouldn't even make an exception to their policy for death! How wrong! We would have been happy with ANY refund but they said we could get nothing. Would definitely not recommend this place. read more

ACC Medlink (Air Critical Care, LLC) is an awful service. They prey of your sick and elderly relatives. BBB Review: https://www.bbb.org/us/fl/punta-gorda/profile/air-ambulance-service/air-critical-care-llc-0653-90093863 Their customer service team is extremely aggressive. They claim they need a signed contract (and a CC downpayment) because of HIPAA rules. They will make promises on the phone to coordinate travel and take care of ALL the issues. On the phone, they promise to do whatever is necessary to bring your sick relative safely to their destination. As soon as they get your card, they will charge it and will NOT return your funds. They will lie about their previous promises to coordinate your relative's travel. ACC Medlink claims all phone calls are recorded. I challenge them to release the calls to Yelp. ACC Medlink sales agents make fraudulent promises over the phone and should be liable for these actions. Use your AMEX when dealing with the company! read more

Provided safe, reliable and comfortable transportation to my mother, moving her from Maryland to New York. Highly recommend this service.

We used this service to relocate my aunt from Rochester, NY to RI. The team was very professional/high quality and made my aunt very comfortable. They arrived on time and reached the destination in the projected window. The Corp service was extremely helpful with the scheduling and even reminded me of one medical need!!!! Would definitely use them again! read more

My mother-in-law was transported from NYC to VA with little issues. The bigger issue is when the medics arrived, they "stole" our bed pillows and pillow cases from the bed she was going to sleep in. They were brand new. I have contacted Truman Bethel on 2 occasions who said he was going to reach out to his manager, but never did (Isabelle said there was no record) because I called again and spoke to Isabelle who said she was going to leave a message for Sandra or Deana to handle my complaint. They never called. I just called and spoked to Nicki who transferred me to Evelyn, her manager. I told her what happened AND SHE IS ACCUSING ME OF "LYING" that her medics stole the pillows and pillowcases from the bed. My mother-in-law had to sleep on "staged" pillows. I had to buy new pillows and pillow cases which we could not match. This company is not honest and Evelyn was argumentative. Why would I continue to call to resolve an issue. She said, "well if they are not in the truck." WHAT???? Are you kidding me?? Horrible customer service and I would NEVER use them again. If there was less than 1 star, they would get it!!!! read more

The crew was great! I had my mom transported from flordia to michigan they stoped at a buckeys for gas and one of the crew purchaced a buckey bever stuffed animinal for my mom and it made her so happy. They worked very hard for the whole trip and made it easy on my family we were vary happy to have her out of florda ahead of Hurricane idalia. read more

Start to finish this company nailed it! Great communication and customer service. Banks and his team went above and beyond to make sure my loved one arrived safely from Birmingham, AL to Deltona, FL. They made a much anticipated and stressful event smooth and easy. read more

Julie the nurse was wonderful the guys driving were friendly and nice the experience was so much better than I had hoped for would recommend them read more

My first few contacts with this business were fine. But that was before I paid for service. I had paid the fee and set a date for transporting my mother, but then she got sick and couldn't move. I emailed and called the customer service number. The woman I spoke to was rude and told me I was "messing up their schedule". I said I didn't want to cancel but reschedule. I knew I would have to pay extra and was fine with that. I was told a supervisor would call me back, the was mid January and I have never heard from anyone. I mailed a cancellation overnight to insure I me the contract by cancelling no less then 5 days before the transport date. I have neither heard from the company or received the partial refund. I wrote a letter last month requesting the partial refund, but still nothing. I wish I could give 0 stars. read more

1. During transport, the check engine light was on, along with the low tire pressure. 2. The nurse left the administration of the medication to the companion traveler. 3. The nurse stated they were "not a nurse yet" and still in training. 4. Medical assistant smoked (not in transport); however, the smell lingered in the transport after stops for gas. 5. Rough ride. 5A. Drivers didn't seem to be overly aware of transport, bouncing around from lanes being uneven. I asked to switch lanes to minimize bounce. 5B. Following tractor-trailers closely caused transport to sway in their wind wake/draft. Happened several times as we'd be unable to pass due to traffic on the left. 5C. Air was not all that great for the back of the van. The patient was constantly hot and had to be fanned. 6. When the nurse indicated the patient wasn't getting enough oxygen, he suggested the nose piece was to blame and mentioned a mask would be better. 6A. Companion had to ask if there was one on board before the nurse took action. 6B. Then said there wasn't one on board that would work. Companion again asked if we should stop at a CVS or hospital to see about picking one up. 6C. I feel the transport should be priorly stocked with supplies knowing the patient was on oxygen. The nurse should have been able to problem-solve these in real-time instead of the companion, making the suggestion or giving ideas. A mask was found finally, being in the front of the transport I missed some of how this got solved. 7. Once we had to divert to hospital after Nancy became unresponsive, the transport hung out for a little bit and then disappeared. I searched for them in the parking lot after needing to get paperwork from the transport for the hospital. They were nowhere to be found. I asked the front desk where they went, had they left and returned to base? They didn't know, said she "I think they went to get breakfast." 7A. Very unnerving to think you've been left with your dying aunt in the middle of now where KY. 7B. If it was out of respect not to bother the companions, they should have been clear with the hospital staff where they were going and given a cell number for communicating. 7C. If it was to get breakfast, it would have been very nice to have been offered to bring something back for both the companions. 8. After the patient's passing at the hospital, it seemed like the transport was eager to unload both companion riders as quickly as possible. 8A. They did offer to take us to one location before returning to base for the next job (that hadn't come in) but felt rushed to decide between a hotel and getting a rental car. Most of these items could be viewed as tolerable when viewed singularly. However, as they mount, they begin to give a very different feeling to those that are paying for this service and care of their loved one. They build to create a very negative feeling left at the end of the transport. I hope this is helpful for your future clients, and I hope their experience is much better. I would say these observations were made outside of the emotional drain/trauma of losing a loved one while in transit. I purposely waited three weeks to be as objective as possible. I didn't want to write this and be angry about her passing, as that was not ACC's fault, cancer is a ruthless killer. read more

Please DO NOT use this company to transport any of your family members. They have spent a ton of money on google so when you google companies it makes you think they are #1 in their industry which is completely false as you can see based on the real reviews here. I wish I read these reviews before hiring them to transport my father from Delray rehabilitation center in florida to his home on Long Island New York. I was tricked by the absolute fake reviews on their website and facebook that the company controls and posts. Please BEWARE!!! I would hate for anybody to experience what my poor very compromised 82 year old father had to endure. I have never written a review before in my 48 years of being alive but I am so upset by the abuse my father endured during his over 20 hours of complete horror on the trip home. My father had a stroke and is immobile. They advertise that they have a bed with an 8 inch memory foam mattress, a television, a medical professional and they list nurse will be on board, they advertise they will feed the patient and change them. My father is kind man and a great patient in fact at Pinecrest rehabilitation center he was their favorite patient and the staff would tell us how much they loved him. He is respectful and cognitively has no issues. My father arrived in a state of panic. He was so upset his family was scared. He was upset, angry and the subcontractors they hired tried to tell us this is a normal reaction and were eluding that he is lying and old and not remembering. We explained that we had seen him numerous times after his stroke and he was completely fine in fact his memory was amazing and his brain was functioning better than most young people it was just his speech and left side of his body that was effected. When he told his family about the trip of horrors we all had tears in our eyes. They picked him up put him in a bed that was nothing as described. he felt unsafe and repeatedly told them he was falling out . The subcontractors stopped many times to eat but never fed my father he had not eaten or been changed for 20 hours. The television was a DVD player the staff did not know how to use. He arrived soaking wet as the urine soaked his pants. At one point because of the speed of the vehicle he fell out of bed and was standing holding on which is very hard for him to stand at all. He called for Jerry,the EMT who ignored him the entire ride and sat in a seat where he couldn't see my father, He pleaded please help me "I fell out of bed and can't stand "and Jerry yelled across the van you need to stand there for 2 n half hours that is what we have left. My father said please "I can't I will fall Finally after my father begged them to pull over one of the drivers had to assist Jerry to get my father back in bed because Jerry could not move my father on his own. My father arrived scared, upset, dehydrated, starving and explained it was the most unprofessional and upsetting experience he has ever had. Also we were told because of covid19 the van would be cleaned and the staff as they call their subcontractors that they never met before would be wearing gloves and taking precaution. No gloves were worn and the van was a dirty mess with mcdonalds strew throughout and garbage everywhere in fact two of the members flew on a commercial flight before handling my father with corona being so prevalent. I have contacted Kaleigh the owner, Douglas Peats daughter numerous times and she has yet to get back to me. My father was neglected, starved, put in danger, and abused. We are beyond upset! This company should not be allowed to be in business. Please do not use them and put your loved one in jeopardy. I am honestly surprised that my father was alive being neglected and placed in danger in his compromised position. I wish I had read the federal case against them in 2016 when a patient died shortly after arriving from Palm Beach Florida to Philadelphia because there was insufficient oxygen on the private flight. Just horrible!!!! STAY AWAY from this company please I would hate for another innocent elderly person to be abused by a con artist company who don't care about their clients at all!!!! read more

I was in a desperate and seemingly hopeless situation- stuck in Florida- 1300 miles away from home, in a hospital with my 82 year old father that had a stroke. The hospital gave me some options- that did not include ACC Medlink, but those options were between $32,000 and $50,000. Yes, you read that correct- $32,000 for ground transport. I spent days researching companies for long distance medical transport and found ACC Medlink. I e mailed seeking information and got a response very quickly (just hours later). I was surprised that their cost was literally less than 1/3 of others. I searched online for reviews- figuring if they were this much cheaper, there must be a reason why. Most reviews were phenomenal. I did strongly grasp that the one thing people were very upset by was the lack of refund ability by the company in the event of a cancellation. This helped me ensure that I had an absolute plan in place with the discharging hospital and the accepting hospital in NH. The crew that came to pick up my father and I were prompt, professional, kind and courteous. I was scared because I was putting my fathers life and safety at risk, along with my own, and in the hands of complete strangers. I cannot sing a higher praise for the 3 men that safely brought my father and I home. There were two drivers and one medic. They were sweet, sincere, hospitable, and personable. From start to finish I could not have asked for a better transport situation. I cannot thank the men that drove us home enough. I absolutely recommend ACC Medlink and their crews for any and all long distance medical transport needs. read more

Crew was Kind, Courteous, and Professional. Medical Nurse assigned to my Brother was Awesome. Everyone we talked to via telephone (the Office staff, Scheduling, Billing, Etc.) was very Professional yet on a Cordial Level. They took Very Good Care of my Brother, who has Serious Medical Issues. They made the 6+ Hour trip as Pleasant as Possible for my Brother. Rating ACC MedLink on a Scale of 1-5, I would give them a 10! read more

"I was riding with my very frail mother. They arrived on time and did a great job to safely get her on board and transported. Very friendly staff. An outlet for my phone charger was available, very helpful for a long trip. Also, got to the location with no wrong turns! Very reassuring to be able to ride with her. read more

Considering the cost I expected more. First of all, I hired them to transport my mother with health issues from FL to VA. It was pretty expensive but it seemed like they were professional and it would be safe. One hour before an 8pm pickup, they let me know they had to postpone due to staffing issues. They moved it to the next day at 7 am. 7:50 comes and they still haven't arrived. I call and they are running late. If they were delivering anything else, all of this might be fine. My 86 yr old mother is confused. Trying to explain these things to her is difficult. We timed everything right but it didn't work out. It cost us a night in a hotel due to their reliability issues. If I had canceled, they let me know I'd be out the $1000 deposit. They offered us $200 to cover the hotel bill. It's 10:53 pm. She hasn't arrived yet. My 86 yr old mother will arrive at midnight! That is ridiculous for what we paid for this trip! read more

We used ACC to transport my Grandmother from Delaware to California. ACC was great to work with from start to finish. They helped me think through the options and requirements for her before we ultimately decided on Commercial Airline Medical Escort. Once we decided, my coordinator Maria worked with both sending and receiving facilities as well as myself in selecting the best escort nurse. Last but not least our nurse Lori was amazing! I wasn't able to be with them for the actual transport but she texted me throughout the day and gave me updates throughout the process so I never felt out of the loop. 100% they made me feel assured through a time that could have been extremely stressful. read more

We had to move our 92 year old aunt from Indiana to Ohio. The people that we worked with were very helpful and the scheduling and paperwork was very easy. There was a mechanical problem with the transportation van the morning of the move. Communication with the company could have been better and there was a six hour delay in the pick up time. 20 minutes into the trip the driver needed to stop for lunch and then make a side trip to drop off another driver at the airport. The arrival time was six and a half hours later than we expected. It was a long day for everyone involved. The transport staff were very nice, caring and friendly. Bill W. read more