Very Concerning Experience - Lack of Care and Respect…read more
My family has had a deeply concerning experience with Maison de Lafayette that raises serious questions about patient care, communication, and basic standards.
We already had a pressure-relief mattress topper prior to admission and requested from day one that it be used. Despite repeated requests throughout early December, there were ongoing delays, poor communication, and lack of follow-through. The resident had no bed sores prior to entering this facility, and bed sores developed while in their care, which is extremely concerning. The mattress topper is still not on there. They are blaming maintenance but medical orders were given.
Dietary care has been unacceptable. The resident has been on a renal diet for years, which is clearly documented in her chart, yet meals provided were not appropriate for renal or diabetic needs and were often high in salt. On one occasion, after returning from dialysis, the resident was given only a dry bologna sandwich with no water, which is completely inadequate.
Basic daily care has also been lacking. The resident was not being changed into clean clothes regularly, affecting comfort and dignity. Additionally, colostomy care was not performed properly, with the flange not being changed as required, increasing the risk of skin irritation and infection.
There were also serious concerns with respiratory care. The resident's CPAP machine was not applied until 11:49 PM and many nights not at all, despite being required overnight, even though the patient is very alert and aware. This delay raises concerns regarding safety and adherence to prescribed treatment.
Most troubling was an interaction with LPN Sonny P., who spoke to family members in a condescending and dismissive manner when we asked reasonable questions about the mattress topper. Families advocating for medically necessary care should never be treated this way.
Additionally, we requested to speak with the Director of Nursing and the Nursing Facility Administrator at 4:30 PM and asked for a phone call within 20 minutes, but as of 6:00 PM, we have yet to receive a response, which demonstrates a lack of accountability and communication from leadership.
Overall, this facility demonstrated poor follow-through, inadequate care, and unprofessional communication at both the staff and leadership levels. Families should proceed with caution and be prepared to advocate strongly for their loved ones.
