I initially went to AC Klopf 2 years ago to have a central air unit installed in our home and it's been a hassle ever since. The brand new unit they installed broke numerous times! Plus every time it broke, we would have to wait several days for them to even come back to check it out. After further inquires on my part, I found out that air unit had multiple recalls. The sad thing about that is I had to call and complain, instead of the company getting the information on the recall and contacting me to fix the issue , they knew was bound to break. After spending all our savings on an air unit, we couldn't use it for very long before it broke again. We've had this unit for about two years , and every year it breaks! Then this year it froze up and when I called the company , they said they would send out a tech to check it out. When I called them, they didn't say there would be a service charge, nor did they tell us when the tech finally arrived. Instead, they sent me a $100.00 bill, a week later. I guess I assumed that when you purchase something when it's brand new, you would have a warranty on it, apparently not. This whole experience has been an awful one. With so many issues with our 2 year old air unit, my family is now saving again to pay a different company to come and install an air unit that actually will work like it should. I hope this review helps others when deciding what company they should hire to do work and hopefully prevent this horrible situation from happening to others. read more