I made an appointment on Tuesday for Friday of the same week. 15 minutes after the appointment time…read moreI called to see if there had been a delay. There had been a mix up somewhere along the way and they didn't have my appointment at all. The gentleman I spoke with was very apologetic and asked if it would work for someone to come in 2 hours from then. The two men arrived a couple moments before the new scheduled time and introduced themselves. They took a look at my fireplace and immediately let me know that it is not safe to use it. He explained what the problems are and suggested what I could do going forward. He did not charge me for their time and thanked me for calling them. I don't anticipate need for any further service but would be happy to use them again if the need arose!

If I could give a negative star rating I would…read more We hired Hugh the owner of Capital Chimney Service at the beginning of May to fix the flashing around our chimney as it was leaking. Hugh was the one that did the work. He seemed very knowledgeable, advised me a lifetime warranty on the cap and warranty on the flashing until we get the shingles replaced as he cannot guarantee what the next person does, made sense to me. And the price was too good to be true. I should have known then. He fixed the cap of my chimney first. He had to do it 3 times as it kept cracking. I put it off as his young helper did not mix the concrete right, or it rained the night he poured it. Then it was time to do the flashing. In the quote I have he put down that he will replace all the rotten wood, seal around the chimney 3 feet, install new shingles for the ones he took out and fix the flashing. He did not replace the rotten wood. I was told that it is not bad and could just be left as is. I'm not a roofer/expert so I took his word. Around mid-May he was done. Not even a week later the roof is still leaking, this time there is also a new area that it is leaking from, still within the area that he did all the work. Capital Chimney Service came back to look at it and said it was condensation and to call him when we tear out the ceiling so he can see from the inside what is going on. At this point he said to me "don't worry whatever it is I will fix it." Because of the new leak we had to tear out the walls as water was running down the wall and was wet enough to push your finger through it. We tore out the ceiling and walls, still leaking, not condensation. He came by again and told my husband that he does not believe it is leaking. My husband went on the roof with the garden hose and the roof started to leak. I cannot remember how many times we had Capital Chimney Service back at our place, but I know he only came once to try and fix it. He glued down some shingles and did nothing else. Roof still leaking. At this point I have had enough and got some quotes to get my roof fixed. He got very upset when we told Hugh we had 2 journeymen roofers look at our roof and advise us that the work was not done correctly. I have a very detailed report from one company with pictures that shows me what is wrong. The wrong materials were used and the installation was also done incorrectly. The way Capital Chimney Service instilled the flashing is actually making the water run under the shingles and into the house. We told Capital Chimney Service about it and he said that the roofers are wrong and he did the job right. We had enough of this and on July 20, 2020 the last time Hugh was at our house to "assess" the problem, my husband said that we would like the money back for the flashing job as it will cost us twice as much to get fixed correctly and he can keep the money for the cap. Capital Chimney Service told us that our warranty is now VOID and that he never wants to see us again. Capital Chimney Service has refused to give us our money back, he deleted a post my husband made on Capital Chimney Service facebook account, he has blocked our number and blocked us on facebook and is not returning our texts. We asked him for his company insurance information and he refused to give it to us. I am not asking for the extra money we have had to put in for glue, roof vents that we bought, the tearing out of the walls and insulation that will have to be put back. I do not recommend Capital Chimney Service as they are very unprofessional, is not knowledgeable and does not stand behind their work. And my roof still leaks until the experts come to fix it.

I have used these folks for a WETT inspection and most recently had them install a chimney cap for…read moreme. I found them to be well priced, fast and professional. Highly recommend these guys.

Absolutely excellent experience with this company. The rain cover for our chimney came off in a…read morewindstorm. To be honest, I wasn't even sure who you call for that, a roofing company? Heating company? A quick Google search led me to this company. I had a call back pretty much instantly. They were able to be here same day, completely adhered to COVID protocols, and were both professional and friendly. Very fair price and great work. Would 100% recommend.

We moved into a place and didn't have a chimney inspection done before we signed the papers, bad…read moreidea. The good idea was to have the Chimney guys in to inspect it after and they found the fire hazard the previous owners left behind. We were able to work with the Chimney Guys to come in to completely redo the chimney and fire place. Every step of the way they were very professional and the work done was top notch. The results are a beautiful safe fireplace that we have really been enjoying. The yearly service they do are also great. Highly recommend.

Today I had Darcy and his co-worker show up right on time to do a maintenance of my fireplace…read more Somehow, the pilot light had turned off sometime in the past few months and I was not aware until last week I tried the fireplace and it wasn't working. He noticed right away that although everything was in the "ON" position, the pilot light was out. He cleaned everything and tested everything including upgrading the fan blower switch, added new glowing embers, cleaned the glass and everything is working perfectly again. a five-star rating.

Cosy roofing relocated some vents and patched so I could have a solar array not planned for when…read morethe house was built. It was cost effective and worker cory was pleasant and easy to deal with. I would not hesitate to have them do any roofing. Honest, sincere and timely.

Cosy Insulation replaced the roof of our large garage (which was long overdue). They had to deal…read morewith replacing the roof where parts of the area under the cedar shingles had rotted. Their work was well done, on time and on budget. In addition, Cosy added further insulation into the attic of our older ranch style bungalow. The energy assessment following their work indicated a vast improvement. We highly recommend Cosy.

Trying to support local small business I found this company from an ad on kijiji…read more Upon arrival he conducted himself somewhat professionally, I've met worse. He performed a quick 20sec visual inspection of the fire box, then he went outside to climb onto the roof. All the other chimney cleaning companies that I had used over the last several decades would all come back in the house after running the tools down the chimney, and they would then clean out the venturi tubes, and the debris from the fire box that fell during the cleaning process. During this time they would also remove the stone heat surround inside the fire box, inspect everything, clean it out, and then re-install the fire bricks and venturi tubes. However this company does no such cleaning. Later when I mentioned that he failed to do this part of the job in an online review of this company, he claimed that it was an extra charge. However I am the type of person that will ALWAYS pay the extra to get a job done properly and professionally the first time without hassles. Do the job right the first time, and you should not have to worry about it going wrong, or having to deal with unsatisfactory revues from customers. He claims to use some sort of video inspection system. However I never saw any proof that he used any such equipment. As he refused to send me the report and video that he says is provided with the cost of service. I phoned him more than 6 times leaving messages, sent him numerous e-mails to his company address, as well as used the kijiji e-mail to send him messages from his posted ad. All I got was the same excuse that someone died that week, and he would send it out FRIDAY and then he stopped responding to any phone messages or e-mails. Maybe I was mistaken, perhaps he meant the last Friday of July 2025, lol. Initially I felt that his performance was acceptable, nothing spectacular, or amazing, just acceptable. I informed him of this when I first contacted him looking for my reports, mistakenly believing that if I gave him a bit of praise he would actually send me the report and video, I however was sadly mistaken. All I received was excuses, and then silence. He's completely capable of sending nasty e-mails to me because of my online reviews, however he seems incapable of being able to use his e-mail to send me my report and video. I personally go out of my way to try and support the little guy when it comes to business. I am always willing to pay for professional quality services. Even if the little guy is more expensive than the corporate giant, I will use the little guy. However when the little guy uses fear tactics to get the job, then doesn't provided all the services he advertises, stops all communication, I feel it is my obligation to warn others so that they don't have to pay two companies to do the same job, so that you can get proper documentation, as I had to do because of this company. Should you decide to use this company, I would recommend NOT letting him leave your home until you have your REPORT and VIDEO in your possession, be it in your hand physically, or in you e-mail inbox. If you let him leave on the promise that he will e-mail you the info, you will never receive the report or video.

Did an ok job. Nothing special. Nothing bad. Initial contact and reception was excellent. I would…read moreuse them again.

Call the company up to get a wett inspection …read more They completed the inspection and charge me $285 told me I had to have additional work done on the outside of the house Big ass told me that the work would cost extra which was fine but that they would have to sit spend the same amount of money again to get the updated wett inspection, The only change on the inspection report was noting an extension to the flu was no longer required and they charged me a full fee for the wet inspection that's over $600 to get one inspection report completed. $285 in the space of two weeks Beware

Our heat pump wasn't functioning, and because of the reviews on YELP we asked them to send out a…read moreservice technician. The communication beforehand was excellent. The technician arrived on time, was courteous, professional and seemed to be competent. After about 30-45 minutes he told us that we needed to replace the heat pump and that it could not be repaired. We paid the service fee of about $200 and asked that they send out someone who could give us a estimate to replace the heat pump. 2 days later another technician came out, and gave us an estimate. Again, he was on time, courteous, professional and friendly. I mentioned the need to replace the heat pump to a friend who lives in our building. He mentioned another company and so we called them to get an estimate on replace the heat pump. They came out, and looked at it, asked some questions, did some maintenance and the heat pump is working! No replacement needed! Getting this 2nd opinion saved us literally thousands of $. We are so grateful for the other company and will probably not call Acclaimed! again for a repair - since either their technicians are not competent, or they tried to sell us something we didn't need. After I posted this review, the owner of the company apologized for the misdiagnosis and offered to refund the initial service fee. He was very polite, listening and we had a good conversation. He handled this with grace and so much better than other owners. I'll raise my rating to a 2 from a 1 because of this call. It was appreciated.

Full furnace system replacement. Great work and super communicative. I definitely recommend over…read moreany other.