I wanted to give an honest and fair review of my experience at Ability Rehabilitation. Unfortunately, my experience did not meet my expectations.
At my initial evaluation, I did not feel that I received the full amount of time I expected for a thorough assessment. I attended four visits, and each time I was seen by a different provider. Because of this, I did not feel there was the continuity of care that is important in physical therapy. Having a consistent therapist who knows your history, progress, and treatment goals can make a significant difference.
During my last visit, I requested cupping as part of my treatment. The provider indicated that she would check about whether it could be done, but I never received an answer or follow-up regarding my request.
Another concern was that, while I needed to be reassessed, the therapist was also working with another patient. I understand that therapists have multiple patients and busy schedules, but I felt that my reassessment deserved more individual attention. If another therapist was available at the time, I believe having someone assist with the reassessment would have provided better attention to my needs.
As a Medicare patient, I take my healthcare seriously and expect to receive attentive, consistent, and individualized care. I understand that a busy rehabilitation facility has scheduling and staffing challenges, but my experience left me feeling that my care could have been handled with more attention and continuity.
I am sharing this review not to criticize any individual provider, but to give an honest account of my experience and hopefully help the facility improve the patient experience. read more