We had a small move of items from Southeast Missouri to North Carolina and in searching for nearby…read moremovers I came across several companies including Williams. Williams' price was very good and we couldn't be happier with their service. The move was completed yesterday and everything was in perfect condition and placed in our home with care. CUSTOMER SERVICE: Fantastic! I called the office and spoke to Tonya who coordinated the entire move for us. Tonya was our point of contact and was very responsive both via phone and email. It was great to have one point of contact to determine their initial estimate, coordinate pick up and a short-term storage, arrange for delivery, etc. PICK UP: Fantastic! Arrival time and date was arranged a week in advance and confirmed by email and phone. Williams was flexible and moved back their suggested pick up time a few hours to a time that worked better for us. With all of the other things going on when you're moving, it was nice to work with a firm that tried to make it easier for us. DELIVERY: Fantastic! The driver called me from the road the day prior to arriving in North Carolina to introduce himself, confirm some details, and estimate his time of arrival. The office had already given us a certain delivery date a few days prior. With a small load, we knew that our delivery would be on a date-to-be-determined as part of a full move. While the specific date could not be set at pick up, Tonya was confident that the delivery date would be "soon" but she was conservative in providing a range of likely delivery dates. She did not over-promise in order to get our business but instead was very candid in discussing likely dates. She got our business by earning our trust and that's so key with moving items including a few heirlooms and antiques that are dear to our family. REVIEWS: With thousands of moves annually, the small number of negative reviews that have been posted do not at all reflect our experience with Williams. We whole heartedly recommend this long operating family owned business.

My experience is through the lenses of military move, in which the driver and the manager he kept…read morecalling were both hostile and rude and the driver having issue with me from the moment I opened the door to my home. So please avoid this business if you are POC or female because its extremely uncomfortable having such hostility and rudeness displayed to you in your home and the manager that is called is advocating for the bad behavior and lies of their not being a place to unpack when my new home has two additional rooms than the last and a larger garage and far more storage. If I could give zero stars for the rudeness and hostility alone I would. Racism and sexism is not ok. Insulting someone's brand new home is not ok, the behavior displayed to me is inexcusable and disgusting.