Based on the reviews I was hesitant to try this pediatric. I gave it a shot and Monica was awesome…read morehowever their front desk person who answers put me on hold hung up and told me I could not get an appt till December. Like seriously? All I need is a 15 minute wellness checkup for my daughter. When we were new why was the initiative not taken to schedule this? Or why when we were there a week before her birthday when I specifically asked about this was it not scheduled then?. But you will bill for a sick visit? Sounds like insurance scams to me they won't take a wellness visit for 3 months from today? I will call my insurance and have her reassigned to new pediatric because I'm seriously mind blown at the service today. I should have trusted the prior reviews.

Cancelled my sons appt without confirmation because they failed to update new address and phone…read morenumber when I scheduled the appointment over the phone. I show up to the appointment only to be told that there's nothing they can do, I explained that's on them for not actually updating the information when it was confirmed TWICE over the phone. Second time this has happened, no apologies or anything to take accountability. Staff need to do a better job at actually doing their jobs. This appointment was scheduled more than a week ago and I didn't even receive an email confirmation as they said it's their new policy to receive one if the appointment is scheduled a week out in advance.

Absolutely terrible, doctor lied to me and my family. She prescribed medicine for my 2 year-old and…read moresaid "I would never prescribe that for her!"

I called these folks to schedule a physical for our sons Kindergarten school physical and the…read morereceptionist was so rude. She kept over talking me then told me that they couldn't see our son because he has no medical records???? I'm sorry, but he has had all of his vaccinations, hasn't required any sick visits since he was 2yrs of age and has been incredibly healthy . Why is this being frowned on by this practice??? Very very odd and wow, I would not go now even if there were no other options. I've been an RN in critical care for 20 plus years and would never treat anyone this way over the phone or in person. That young lady does not need to work with the public period.

One of the best! Front desk staff is very friendly never…read moregot any issues, the therapist here are the most efficient, helpful and really knowledgeable they really work with us. Thank you for your patience and work. I Drive 30 to 40 minutes from my home it's worth the drive. They should open more Offices in north Stafford.

Dr. Amory and his staff are wonderful. Dr. Amory always answers all my questions and his nurse…read moreChristina is wonderful with all 3 of my girls. Lori answers the phones and is always pleasant to talk to. They are quick to get us in any situation!! Highly recommend this practice.

From the owner: Dr. Charles Amory and the friendly staff at Chancellor Pediatrics, has been in Fredericksburg for…read moreover 23 years. Our friendly, courteous, and professional staff is here to help assist you in all your needs. Please call today, to schedule a visit, o

While the staff are consistently polite and doing their best, it is clear they are overworked and…read morestretched far beyond what is reasonable. The facility itself does not appear to be equipped to effectively manage the volume or complexity of the patients it accepts, resulting in bottlenecked processes and frequent operational issues. Because of this, scheduling errors are common, leading to long wait times, missed appointments, and appointments being dropped altogether. On average, it takes me four attempts to reach someone by phone. Even then, I am often placed on hold only for the call to disconnect before anyone is able to help. During in-person visits, the staff are constantly rushing from one task to another. While they remain kind and professional, the pace they're forced to maintain makes it nearly impossible to provide the level of timely, quality care that patients deserve. Unfortunately, the quality of the clinical care does not outweigh the consistent disregard for patients' time or the apparent lack of operational organization. My family has been coming to this practice for quite some time, but after repeated experiences like these, we will be looking for alternatives. I would encourage other families to carefully consider whether this practice is meeting their needs as well.

My rating is not for the care but the "wait" to receive care. We have been coming to this practice…read morefor approximately 3.5 years, we followed our former awesome pediatrician here. They use to be efficient, timely, with the occasional acceptable delay in appointments or at least what I considered acceptable , 15-20 mins. Not so much now. After two previous bad experiences due to wait time, here we are AGAIN. You are Asked to be 10-15 mins early, we did. Our appointment was set for 5PM and we didn't get pulled back until 5:35 well beyond appointment time only to have to sit for another 30 mins. This was again, the third time this has happened at this location. While the Physicians we have seen are awesome the actual facility is horrible due to the wait time and lack of ability to handle the patients they get or at least that is how I view it. Waiting over an hour for an appointment is beyond ridiculous, especially when they continue to take walk-ins. There is literally an excuse every single time Today's excuse was patients needing paperwork completed since it's time for physicals and I get it that takes time. However, if the patient and parent does not have the paperwork completed why are they permitted to take up treatment areas? Why not send them to the waiting area and filter them back in? The paperwork tells you what to complete prior to your appointment so inconsiderate patients share the blame if you will for the wait time as much as poor facility management. If your time means something to you DO NOT GO HERE, find another facility. If you can be treated by the same physician at another practice I suggest you take it. This is my collective experience watching this place go downhill due to an influx of patients, lack of office staff or physicians at times, and lack of protocol to handle it.

We have been taking our 18 month old here for about a year. Always a positive experience with the…read moreentire staff and Dr. Caldwell.

Terrible practice. Messed up the dates on all our immunization records, I had to jump through…read morehoops to fix it all. Very difficult practice to deal with.

I LOVE Fall Hill Pediatrics. I have 4 kids and they all have no qualms about going to the doctor…read more They are great about scheduling. When I was unsure about a vaccine for my youngest, our doctor was very kind and understanding, gave us paperwork and said we are the parents and it is up to us basically. I really appreciate that about a doctor because as a parent I hate feeling like I'm not the one making decisions for my own child. (I do vaccinate, just like a delayed schedule for some things and longer to consider for others.) I can't say enough about the doctors here and I'm so thankful we've found them.

Dr. Topps is absolutely wonderful! It's easy to get an appointment with her and, if there's an…read moreissue with weather, they're very easy to reschedule an appointment. I do have an issue with Dr. Horvath, though. She wasn't accommodating with our parenting style and tried to bully me into policy I wasn't comfortable with. No one should feel bullied by their (or their children's) doctor!

We have been at this office since moving here over a decade ago. As time has gone by, the doctors…read morehave become more and more discourteous to parents. We had an appointment today. My boys were not comfortable with a hernia check but needed a physical for activities. As I was trying to work it out, Jen Bodin became so unprofessional as I tried to balance between what she needed to fill out the form and my boys comfort level. Instead of being empathetic to my position, she walked out of the office telling me we were wasting her time and the appointment was over. Mind you, this was also for their annual well check...she walked out!!!! This pediatric group has completely lost their direction with children and their parents. It's their way or the highway. Look elsewhere and save yourself the trouble.

The doctor was never in-tune with my child's needs. The practice was always rude. Went to make an…read moreappointment for my sick son- only to find out that the practice had dismissed both of my children because a bill had gone to collections- that I had NO idea about. Even if my $30!!!!!!! balance was paid- they would not accept my child back. 11 years of going to this practice and to be discharged for a $30 balance that I was unaware of- is insane to me! $30 is PEANUTS to me- and would've been paid had I known about it. Very disappointing that a practice would throw away an established patient-doctor relationship over $30!!!!!!!

If I could give zero stars I would. Called the office Monday afternoon in regards to a refill on…read moremedication that was unfortunately left on a trip. Called the office three times today for a follow up and had to leave a "message" with a receptionist. No return call and no refill. Seems to be zero concern for my health and well being. Very disheartening.

I LOVE the doctors here. We have seen all of the women doctors and nurse practitioner and they have…read moreall been FANTASTIC! If I could take my daughter to them as primary care I would. All of the nurses we have interacted with have been nice, as well. The receptionist on the other hand has an attitude problem. I have had issues with her attitude a couple times, but nothing that stopped me from coming back regularly with my daughter. I called today to get the results from my daughter's test (that I should've had after 3 days, but now its almost a week later). The receptionist made it sound as if the nurse was going to call me as soon as she was finished with the patient she was with, so 3 hours later when I had no call, I called back, where she interrupted me and was absolutely rude! I will definitely not be back unless she is fired. They would have got their full 5 stars had it not been for her. I also don't know who to call to put an official complaint in about her. Too bad for them, we were frequent fliers there with my daughter's reoccurring strep.

I have a 5 week old baby that they refuse to see because they lack proof of her receiving vitamin k…read more(potassium). This is the third time we have had to reschedule. They would not accept her as a patient over a vitamin which she actually did receive. They would rather that my daughter would not receive care than come in without proof of a vitamin. Finding a new pediatrician for my 3 kids as we speak. When I started coming here over six years ago they had very good reviews. Now the lowest of any pediatrician in Fredericksburg. Well deserved if you ask me. These people do not seem to want to help my child.

I loved some of the doctors at this office but the office policies are stupid. It takes WEEKS to…read moretransfer medical records and they only will transfer records with their form. If you've filled out a release form at another doctors office and think that the medical records are on their way your out of luck. You cannot even pick up your own child's records without waiting weeks to facilitate this step. So every other doctor will transfer medical records to another doctors office with zero difficulty expect for this place. Save yourself a headache and go somewhere else.