This has been the absolute worst experience trying to get a gift delivered/ordered. Saturday I placed a delivery order for Monday. I confirmed everything at the end before checking out. Once I submitted the order it changed my delivery back to Saturday evening... it was going to a business that wasn't even opened.
I attempted to call the store location I purchased from and was unable to get through as it rang busy for over an hour. No one answered at Guest Services, so I called another store to see if by chance they could get in touch with the store another way.
I then received a phone call from the original location, they stated they have had numerous issues since you switched over to Instacart for delivery and apologized. She stated there was little she could do but would try.
I received a notice that the order was canceled due to non delivery. Apparently now I have to wait 5-7 days for a refund. I'm expecting the entire amount since your system is the one who changed everything and caused this whole debacle.
I had emailed Guest Services and received a less than adequate response stating once an order was placed it was out of your hands. I'm hope these know ordering issues are looked into, I can't imagine many customers being happy being double charged while waiting on a refund from your system error.
Today I submitted yet another order for pick up, surprised to find there is no confirmation of who the order is for. I called the location yet once again to explain that the recipients of their own gift had to pick up said gift because delivery was such a nightmare. They didn't even ask for name or confirmation number. So now I sit and wait and pray that the right person picks up their gift. This has been embarrassing and tacky on a professional level. read more