After posting my original review, I had the opportunity to speak with the property manager, Alyssa Cervantes, regarding my concerns. She was extremely polite, professional, and positive during our conversation. She helped clear up some confusion, offered solutions for my personal concerns, and made me feel heard and respected as a resident. While I mentioned I would think about resigning my lease, due to the reasons I previously listed I will most likely still be moving on.
I also appreciate that Alyssa shared the staff members I've had challenges with will be receiving additional training to improve communication and support for both current and future residents. Even though this was our first interaction, she handled it with professionalism and care, which left me with a much better impression of the property's leadership.
Because of this positive experience, I've decided to raise my rating. I want to continue to recognize leasing associate Jaaliyah Rios, who has always been a bright spot with her professionalism and kindness, and now also acknowledge property manager Alyssa Cervantes for her excellent communication and willingness to help. Both of these staff members set a strong example of what great resident service should look like. read more