What a painless experience! I went online to trade in dollars for peso and scheduled an…read moreappointment on a Friday. On Saturday I got an email stating that my money was ready for pick-up. This location is situated in the mall area of the Shops of North Bridge. There is parking in the 516 N Rush parking facility. Access to the currency exchange is just outside of Nordstrom, across from the Jellycat plushy store. You can access Nordstrom from the parking facility. You have to take the escalator to the top, then go through the store to the mall. The currency exchange itself is a small enclosed area. The young woman, Tricha, who took care of me and The Queen was super nice and very careful when it came to counting out our money. She was great. She explained the exchange rate and carefully told us how much we had requested in pesos and counted it out in a slow manner so we could see each bill being counted out. She also explained the process for us to return any money not spent in Mexico to get back dollars. The exchange rates and service were very good and this will be my go to for exchanging dollars to foreign currency.

Small booth in the mall across from Nordstrom. Very easy to use except you have to pay with debit…read moreor credit card has a 3% charge.

They will Boot your car if you park in the Lot!!! This establishment of stores in this plaza are…read morecorrupt! They wait for people and slap a boot on your vehicle then say you only had 30 minutes to park but you were here longer! They lie.

If I could leave a zero star review I would. I have been a customer for over 20 years, cashing…read morechecks when needed. I tried to cash a check from my new job with the paystub stiil atatched and two I.d's. They would not cash my check because they said they did not see me sign the check, even though I just signed the check at the counter. I was told I am trying to pull some sort of scam job. They even asked to see my bank acount transactions. They asked why I dont have direct deposit. I replied that I started a new job and my direct deposit was not set up yet. They were rude, unknowledgeable and lazy. I hope they close down from loss of buisiness. I will never change this review or want to take it down. they are worthless!

Tried to cash a check yesterday but they said I needed the check stub to verify. They also said…read morethey needed to call the manager (who they couldn't reach) to verify. I dig the stub out of the trash to bring it today, and they say they need to call my job to verify. They call my job, but STILL can't verify because the payroll person isn't in ON A SUNDAY. It's like they don't want to make money. And THEN they try to tell me that my check stub IS NOT a check stub which is why they can't cash the check. WTF. Would give zero stars if possible. This place has been a waste of my time.

I love going to this place. It's quick and convenient; the staff are friendly and efficient. I come…read morehere for quarters (laundry) and to retrieve money orders. To purchase a money order it only cost $0.50. If you are interested in quarters they charge 0.25; if they're feeling generous sometimes they won't charge me to turn my money into quarters. With the restrictions of covid, they have hand sanitizers everywhere and they enforce social distancing. There is a cute swing inside. It appears to be a furniture speaks that speaks to the culture of the works who looks to be of middle eastern decent, If I am not mistaken. I never sit on it because I'm afraid it'll break but it looks nice. There is also an ATM inside to withdraw funds.

I never really had much of a problem with this currency exchange, but then again I haven't needed…read moreto come here very often--only once or twice when I had to get a city sticker and I've waited too long to get it by mail. I stopped in to get plate stickers because I was going to be or of town for a few weeks and we needed to remember them. We got there at 8:54 and headed to the drive-up window. As we were circling the building to the window, we let someone pass us, heading into the currency exchange himself. As I pulled up to the window at 8:54 the blinds were just coming down. So they close at 9, but apparently they don't actually keep to their hours. There was nothing indicating that the drive-through closes earlier. I was really peeved by this; it shows how little they care about customer service.

This currency exchange is going downhill. I go there to buy vehicle stickers, registration, getting…read morenew car process done here, and money orders, sometimes notarized documents. They been doing good, so they would be a 5 star rated business but what has happened to me over the course of the last few months going here I am not a happy customer. About 4 months ago I went there to apply for title registration and plates for a car I bought and my temporary plate was almost going to expire. I went there knowing from the past that I can get my titling done and don't have to go to secretary of states office which is always a bad experience standing in line in a stuffy room full of people even pre covid never was a positive experience. So I'd pay the convenience fee to get my car taken care of here. This time however, the woman with glasses at the counter says she can't do this because I already payed tax since the car I brought in Indiana. I told her before I was able to get it done here as my old car was brought in Georgia and it was the same thing I had already payed the taxes and the Asian woman that used to work here named Julie was able to take care of it. Suddenly they apparently can't do it anymore here because of covid. Thought with covid they are trying to do very thing remotely so you avoid the facility in the first place (not that I'm scared of covid, but I just don't like having to deal with state and government offices period), not to have more people at the facility when most services can be done online. I was baffled by her statement because to me it was pure hogwash specially after going on here to yelp and seeing another guy was able to get his registrations and new car registered here from around the same time I visited. I just feel like she was refusing me service and if she doesn't know how to do it then she doesn't have to lie to my face. She could say the person who usually does it is not working today or something along the lines of that. But instead she claims they don't do it anymore. I ask her if there's any way I can do it online myself because I figured she just doesn't want to help me and and says she doesn't know. Strange but OK. Being a Saturday in late March and rainy I know I have no luck even getting to a secretary if state office so I went on the website myself and started the process. I was able to finish it online and mail the application and check (you can also pay with card if you like or choose) and boom I saved myself the currency exchange fee!!!! You don't get a yellow plate (that is if you got your car out of state) so while I waited to get my plates I had stored my car at my friend's house so it doesn't get ticketed for expired temporary plates. But wow. This currency exchange doesn't live up to its advertisement. Then the second thing is the cashier steals your money when you pay for money order or anything else. This happened to me on Monday June 27, 2022 at around 6:50pm right before closing time, I came to make a money order and it was for $45. The heavy set Latin woman that works the counter next to the drive through window said its going to be $45.75. I paid her with a $50 bill and 3 quarters ($0.75) so all she had to do was give me $5 (I don't care which denomination as long as it adds up to $5). She gives me 4 $1 bills and hesitates and gives me a quarter with it. I look at my money and her and was going to say something but I didn't because there was another customer next to me and also because it's almost time for them to close and lost $0.75 is not so much. But I was upset because this is not the first time it happened. I had to cancel a money order one time probably about a month ago and it was issued by there currency exchange. I did the stop payment and the process costs only $10 only to have the male, slender with gray hair and always masked, take an extra $40 from my refund. Thought the fee was $10??? So why take an extra $40 off??? My hard earned money. I understand maybe he was overwhelmed with the multi step process of the money order refunding but just like they have sign at bank to count money before leaving window, the currency exchange employee's should count the money before giving it to customers. He immediately disappeared when he saw me counting my money and looking vaguely at it for what he took. I am not God but that's why God Himself is watching over everything and everyone. People who handle money need to be honest and not keep it for themselves when it's not there own money. I understand they get frustrated, overwhelmed and tend to look things but this has happened when the shop wasn't even busy. And I can't say they were in a rush because they weren't. That's why you have to be careful shopping at this currency exchange. I will continue to shop thereafter but will use caution and try paying them in exact amount to prevent theft of my money.

Let me start by saying that Maria and her co-worker were both very professional and easy to do…read morebusiness with! Maria went the extra mile working with me to procure my Temporary Permit after another currency exchange didn't want to be bothered and just blew me off! I will gladly go out of my way to return to this Exchange to give them my future business!

A friendly establishment,which has been in Evanston since I can remember. Upholds the values I…read moreremember in the community. A trustworthy establishment for decades.

Great customer service! Best currency in the area, if not the city! The manager Liz is the best!read more

Currency exchange has horrible customer service when dealing with getting your birth certificate I…read morewould say go to the county clerk. I went there this morning to try and get a birth certificate since I misplaced misplaced my. I waited in line all day. And wand when I got to the counter they said they cannot accept my idea because it was expired. The reason why I dragged my ass there was to get the birth certificate so I can get my ID indeed. Now I have to wait for the freaking Post Office thanks a lot

Two women there. The woman who was ostensibly helping me kept helping the other woman so my…read moretransaction took twice as long as it should have meanwhile a line of four or five people was forming behind me. I had to stop here to get my new license plate sticker because of course I forgot about it until the day before it expired. If you have to get your car tag here, there's a surcharge added (understandable, ostensibly there's a charge added to everything). There's a few parking spaces in back just by the alley.

Very professional. The clerks working there were polite, informative, and patient. They take…read morecredit/debit cards for a 4% fee, which is pretty standard and cheaper than others not to mention convenient. If this shop is close to you, this is probably the place to go for services. Handy parking in back also.

The man work in the front was definitely bothered by someone coming in and asking for help. I left…read morebecause there was absolutely nobody else in the business, but he was still annoyed I came in.

I have visited several times over 13 years. I never had any issues with them and their place is…read moreclean and convenient. I always have friendly conversation with the folks behind the window.

Every time I come here to cash a check they always call to verify my check before they cash it…read morealways ! Never deal with this no where else but this place ! I will no longer be going here !

They have been closed for over a year. Don't know why this site still exists. The were very…read moreconvenient when they were open, unfortunate that they had to close.

Went to this currency exchange twice to get a city sticker for my new car. Both times were a…read moredisaster. The first time the woman there said I didn't have the right documents -- I did -- & then put in all my information, which took a while, & it turned out they only take cash. I returned several weeks later with cash in hand. She had to enter my information 3 times & kept hitting obstacles. She was very confused about the facts despite my multiple explanations. Among the problems she encountered was her insistence that my old car had been sold. Not the case. It was taken by the dealer as part of my new car payment. After multiple efforts, she finally said she could give me a replacement city sticker but no senior discount. This was a good 40 minutes into the encounter. By now I had no confidence in her abilities so I left. Called the Secretary of State today & was told that their records show my old car was never sold. Aside from her incompetence, her intense perfume is now all over my legal documents & I am allergic to scent. I would say to avoid this currency exchange at all costs. There are others that get great reviews & are close by.

Pretty bad experience here. The smell in the building alone was enough to give this place one star…read more I had gone there just to get a new city sticker, got through the whole process (pretty painfully) and then at the end the attendant says that they only take cash and points to a ripped paper sign on the wall among 30 other paper signs. I got to the next currency exchange (great experience!) and the attendant said that the guy at New Broadway and Montrose had done my profile completely incorrectly. Avoid at all costs!