My experience today at Aaron's located in Lancaster TX was extremely horrific. I was approached by Marcus Stephen. She was assembling a bed. I informed him I was there to provide a copy of my license so my order could be delivered. He stated that I was being disrespectful. And ultimately referred to do business with me and tried to focus me to sign a refund document. I expressed to him that I did not want a refund I just wanted me furniture delivery as promised. He stated that's what i get for ordering online and I was told that I should of ordered from the store. And because of my attitude he will not do business with me. He expressed he has the authority to turn down anyone that walks into his store. He being to yell and tell me that I have to accept the refund. I walked away from the front desk to the back part of the store to call corporate. As I was on the phone with corporate he again came to me trying to shove money and a paper to force me to sign. He told someone that he was going to get someone to escort me out of his store. I did nothing to him, I was. It disrespectful towards him. Yes, I was a bit frustrated due to the fact that I was told many different things by Aaron's associates. However this actions were. It displaced. During the time I was in the store Marcus superior called because I requested to talk to him. I spoke with his boss about the in professional being displayed by the general manager. I was told that he supports and agree with Marcus discussion to refuse to do business with me. I had to leave and go to another Aaron's. Arrived at the new location I was help by Eric Reed. He expressed that this is not the first time customers have been turned away by Marcus.
I was appalled by the behavior I experienced today. As a paying consumer I have never been treated so badly. I feel that sometime need to done immediately. Today I experienced discrimination and was told to leave after I complied with what was required of me. I still do not have my furniture. I also do not have a refund.
Never go to Aaron in Lancaster TX. read more