The internet says that this hospital is closed for business. It says to used emerald animal…read morehospital just down the road.

They were great! Sadly they retired. Dr Mike was awesome! Pricing was good! Truly cared for our…read morepets.

I cannot speak highly enough about the entire team at VCA Midpark. My pets have been seen by all…read morethree veterinarians, and each one has been consistently kind, compassionate, and highly knowledgeable. Dr. Nickell was the only vet who was able to solve a persistent skin issue with my senior cat after two other clinics told me to either accept his discomfort or sedate him. She found a solution that treated the root cause and preserved his quality of life. On top of that, she also identified a heart murmur in my dog--something our previous vet office completely missed--all on her very first day at the office! A few months ago, when a stray kitten wandered into my yard (and heart), the team got me an appointment within 24 hours with Dr. Suhie, who was incredibly gentle, personable, and helpful with my unexpected new fur baby. We've also had the pleasure of working with Dr. Anita Kinscher, who has been just as fantastic as the other two. The reception team is always warm and welcoming. On a side note, waiting area has been updated within the couple years and always feels clean. This is a stark contrast to my previous vet in Strongsville, where the front desk staff often seemed annoyed to answer the phone or check someone in. Finally, every single vet tech I've met has been loving, patient, and extremely knowledgeable. They take their time gaining the trust of my timid dog and absolutely dote on my cats. It's clear that everyone here is genuinely committed to their work and passionate about the animals they care for.

I did not want a cat but my daughter asked me every day for a year straight until I found Klausy at…read morethe APL. Adopted him when he was 12 weeks old. Eight years later, I cant imagine life without him in it. He's never been to a vet and I almost backed out bc I didn't want to stress him. The vet pictured was the absolute best. He's the cat whisperer for sure! I expected blood and eye gouging from my boy but instead, he loved the attention. Great experience...great person!!

I love taking my white Shepherd - Yuki to see Dr. Busack at the pet Hospital. She comes in barking…read moreand full of terror but when she leaves she's lovable friendly and happy. She has all her shots and well taken care of by the staff. They give her treats and snacks and she is happy as a lark. wouldn't take my Yuki anywhere else. Even at the end of the visit Dr. Busack gave her a little red squeaky toy; she was so excited.

I went there for years and paid their ridiculous prices because their sign says they do 24-hour…read moreemergency care. They don't. When I did have an emergency during hours and I thought my dog was dying, they wanted to charge me a $200 fee to have it reviewed by their board to see if they could get her in. I never went back. You'll also wait 30 minutes to see a doctor every time you go there. Why don't they just adjust their appointment times? Don't know. You'd think they'd provide top tier service with the prices they charge.

For the past 6 years, our dog has received great care at this vet. Dr. Hayes was particularly…read morehelpful in sorting out his allergies.

Dr. Cunningham made me feel comfortable right away! I've had a hard time finding a good exotic vet…read morethat knows how to handle bunnies. All of that was completely smoothed over starting with our vet tech, who was clearly comfortable with dealing with our Holland Lop. Dr. Cunningham was attentive and caring, and has her own bunnies so she knows how big of a personality they have. It is such a relief to have found someone we can trust.

Update: I will leave the previous review text below, but I want to update my main score since they…read morehave apparently addressed the problem. I had initially given them 5 stars, so I will simply revert to that with the understanding that I have not had any animals seen at Gateway in a few years. It was never a matter of not caring enough- all of my encounters reflected a staff of people who were very dedicated to the care they were giving. And no, I wasn't pressured in any way to change my review. It's important to me to be as accurate and fair as possible. I am just now reading the response from Gateway, as I don't use Yelp often, so I am updating my review based on the new information. Previous Review: We went to Gateway for several years for our dogs. They had good pricing and the staff was friendly, competent, and clearly passionate about the work they did. These qualities can be really hard to find... especially the combination of reasonable pricing and competent, passionate care. I gave Gateway a 5-star rating when I first reviewed them 8 years ago. The problem is the walk-in only nature of the practice, paired with significant changes in how Gateway is run. I suspect that they may have been sold to equity investors or similar schemes that ultimately destroy so many good vet practices, but I am not sure. Before covid even showed up, I found myself avoiding taking the dogs to the vet because I couldn't handle sitting and waiting for HOURS every single time. Didn't matter if I showed up before they opened- the line was already long. I am physically disabled, so sitting for hours in their waiting room had a physical cost in addition to the fact that most people don't enjoy waiting for long periods of time. The last time we went, we were told to cue up outside more than an hour before opening to even have a shot at being seen that day. It was absolutely horrible having to stand in the freezing cold for so long, our sick dog waiting with us. Despite being this early, we weren't ultimately seen until mid day. It isn't even a first come first served situation. They aren't primarily an emergency vet yet they triage. So you'll be sitting there watching so many go ahead of you unless your pet is experiencing a medical emergency. This seems like a reasonable approach on paper, but unfortunately it means that a visit to Gateway requires me to clear my schedule for the entire day and that just is not reasonable. It also isn't fair to the animals- especially if they're sick or otherwise frail. The people who founded Gateway are long gone, as is the wonderful service they provided. If you're desperate to have your pet seen (and you can manage to show up first thing in the morning and wait several hours to be seen), maybe it's a good fit for you. Otherwise keep looking.

Such kind treatment we received when we had to euthanize our beloved dog last Wednesday. Everyone…read morewas so sympathetic and helpful. On top of this, today we received a sympathy card from them that contained wildflower seeds that we can plant in her memory. So touching! What a classy thing to do. Lastly, I wanted to mention how appreciative we are that, unlike most other veterinary services who will gouge you for the same service, their pricing is reasonable. They don't take advantage of you in your time of need.

Very expensive! The facility is top notch new…read moreClean, and staff friendly The techs are also friendly The vets seem to be okay Just be prepared to drop 1000s of dollars

I had previously had average experiences here but after my last visit I will not be returning. I…read moretook my dog in and told them he was Lyme positive. He was actively unable to move his limbs, had loss of appetite, swollen limbs, and was in pain. They did not text him further to see if his number for Lyme went up. Instead I was offered X-rays and a general blood panel. The day he left I asked for antibiotics that I did not get. He had an infected hot spot after they shaved it and I had to call back again two days later requesting antibiotics. It took twelve hours of calling to get a response from a vet for the antibiotics I asked for in the first place. I paid over $900 to get no answers on what was wrong with my pet. In one visit with another vet I paid a fraction of the cost to get an actual diagnosis

I was in the area and my poor dog Princess Hina wasn't eating so we took her in to see the…read moreveterinarian here. She received the best care here. They referred us to another veterinary clinic in Akron for specialized care. Sadly we had to put her to sleep due to cancer. She had a great doggie life and was in good hands here. They even sent a sympathy card with her ashes which we ordered. Unlike VCA they offer a print of your pet's paw and fur of your fur baby. Later I brought in two rescue dogs that we rescued about a week after we rescued them for a health check up. Rescue dogs can be unpredictable but the veterinarian and veterinary assistant managed to put them at ease. I will definitely return and plan to for grooming service which they also offer.

I have been taking my dogs to this vet for over 20 years. Lately they are very unreliable. I took…read moremy 7 y/o chihuahua because she was having trouble breathing. The vet did an xray ($350) and told me there was nothing in her throat. She prescribed antibiotics but she was getting worse. I called the office for two days and they would not pick up the phone. Finally my husband went to the office and told the lady that Mia was very sick. They did not want to see her. Prescribed another medication WITHOUT SEEING HER and told us not to bring her in!!! To take her to MedVet. We did right away but she passed on our way there. I BLAME Emerald. After we got home I left a message to let them know that Mia had passed. They didn't have the courtesy to call be back. SHAME ON THEM!!! DONT TAKE YOUR PETS THERE!!! THEY DONT CARE!!!

I am forever grateful for the extraordinary experience and kind compassionate individuals who truly…read morecare for the animals and people who walk through their door!

STAY AWAY from this place. All they care about is how much money they can squeeze out of you. I…read morebrought my cat in. They ran test after test still couldn't figure it out. Charged me for every little thing they could charge. They had him on every anabiotic you could think of. All they were doing is throwing whatever they could at him to see if it worked. They never called to check up on him. Anything that I needed I had to call several times. You would think they'd have more compassion? He ended up dying so I would stay clear away from this place. Definitely not recommended.

Brought my rescue malinois to figure out if his broken teeth that the apl missed needs pulling…read more They are thorough here. I knew it would be more expensive than some vets. But dr. Shevak helped my scottie and I knew would check and have the best interest of my dog. Brought my new puppy here for dr. Travis. I got the dog by getting shots elsewhere that's cheaper (but in long run now more expensive). Again the doctor is very thorough and went over the puppy so much more than elsewhere. I keep going back here even though I know it's more pricey but I like that instead of another place not doing a good job and my dog suffering with broken teeth another vet missed.

I started bringing my dog here after moving back from the West Coast. At first, things seemed fine…read more The first real issue was when my dog had blood in her stool. I suspected it was from bones she had been chewing, but Dr. Singleton pushed for an ultrasound and pancreas test, suggesting something more serious. Everything came back normal--it was, in fact, the bones. On Mother's Day, my dog began having accidents in the house, and I suspected a UTI. After trying home treatment with no improvement, I brought her back in. They performed an ultrasound, x-ray, and bladder culture, then told me her bladder was five times its normal size and suggested it "could be cancer." As any pet owner can imagine, hearing that was terrifying. I was overwhelmed with fear and panic. I was shaking and felt as if I have left my body. I asked Dr. Singleton why she would make such a suggestion without definitive evidence. She didn't give a clear response. I explained that I had been bringing my dog there for almost a year and that each time there was a concern, I was met with alarming and worst-case-scenario possibilities, which never turned out to be true. When I questioned the pattern of worst-case scenarios, Dr. Singleton told me she felt attacked and even asked if I knew vets die by suicide over things like this. I found this response extremely inappropriate and manipulative. At that point, I lost all trust in their care. I switched vets. It took over two weeks and four phone calls to get my dog's records transferred. The new vet quickly diagnosed a severe infection NOT cancer that had likely gone untreated for a month. I've filed a complaint with the BBB. This clinic has a long-standing reputation, but in my experience, the focus was on upselling unnecessary tests through fear, not on my dog's well-being. My biggest concern wasn't the cost--I'm more than willing to spend whatever it takes to care for my dog. What was truly difficult was the emotional toll of being led to believe she might be facing something life-threatening, only to find out it was something minor and they put me through that for higher paychecks. For every negative review, they appear to post or prompt two positive ones to bury the criticism. You actually have to dig to find the bad reviews--clearly an effort to make honest feedback harder to see. Please do your research before bringing your pet here!!

Dr. Jatsek takes time and explains things IN DETAIL, she is very thorough and compassionate. She…read moreand her staff have provided EXCELLENT care for our Boxer, Buddy

They ahve been caring for my senior dog for a number of years. Dr. Jatsek takes time and explains…read morethings tome, the vet techs are so great too. My little old man Boris loves going to see his friends at Indy Vet Hospital.