Andrew Waxman was extremely helpful and knowledgeable in helping me and my wife in choosing a…read moreMedicare Gap Plan and a drug plan that was suitable to us for the state we live in. He was also helpful in answering questions during our initial enrollment for Medicare part B.

Andrew is such a great individual to help navigate the cryptic puzzle of your Medicare insurance…read moreoptions for best-case decision support. I am very self-sufficient at doing research and didn't realize how much value I would gain discussing my needs with an expert. My choice about Medicare Advantage vs Medigap insurance as I retire from corporate life had to directionally ensure I serve my long-term health insurance needs - a new reality. Andrew helped bring clarity so I could envision best possible results with this important decision. A trusted friend highly recommended Andrew to me so I am paying that forward here.

Very professional office! Joe helped me get policies written for my home as well as vehicle and…read moreboat. Can't thank him enough! Went above and beyond what any other insurance office was willing to do and got it done ASAP. Thanks again, highly recommend!

They do such a super job in managing your calendar. I love and appreciate the care and service…read moregiven by this agency. They have been the only one to ever follow-up with you to ensure your payments and policy are paid and timely reviewed. Fran the first impression Receptionist is friendly fabUlous and engaging. It such a pleasure speaking with her when you call the Iten Agency. I am glad and I appreciate that they are my Agency. You may not like to pay the cost of insurance, yet this is one agency who has your back. They are your partner in peace of mind of those unforeseen circumstances of life. Loving the Iten Agency being my Insurance Agents!

Be extremely careful with this insurance company. My mom went there only to renew her auto tag, but…read morethe agent transferred her insurance to their company without her permission, just to earn an extra fee. They handed her papers to sign and made her believe it was only for the tag renewal. She had no idea her insurance agent had been switched until she later tried to update her car insurance. This kind of behavior is misleading, dishonest, and completely unacceptable. 大家一定要小心这家保险公司。我妈妈只是去那里更新汽车牌照（auto tag），结果代理人在没有任何告知和征得同意的情况下，把她的汽车保险转到了他们公司，只是为了多个业务。他们给我妈一堆文件让她签，还让她误以为只是更新tag用的。直到后来我妈去更新自己的汽车保险时，才发现保险代理人已经被偷偷换掉了。 这种行为误导、欺骗、非常不诚信，完全不可接受。

if I could add 0 stars I would, bad service. super rude and one worded answers…read more Walked in with my phone on my ear and was told to put it off speaker, and yes I was whispering. don't waste your time here, wouldn't recommend to anyone.

Don't sign with this agency. After I paid in full for six months, four months into the policy, they…read moreasked for an additional 400+ dollars or they were canceling my policy. It was because of a paper that needed to be re-signed because they changed companies, but they did a terrible job of communicating this to policy holders. I filed a complaint with the state of Florida and I'm still waiting for a resolution from the agency. New info: I finally spoke to Alexis at this agency. She admits that maybe they didn't do a great job informing people that a form needed to be signed but was unwilling to make it right. I just switched insurance companies. I don't need to deal with dishonorable, deceitful companies.

UPDATE: Fast-forward to one year later, and Ms. Janet Garcia remains a customer service rockstar!…read more The help that I was getting from the agent I had used for the past 3 years recently declined immensely (he shall receive a review reflecting this), so I once again contacted Janet to see if she could meet my insurance needs. What she delivered exceeded my hopes and expectations, and I have become a genuinely satisfied home + auto policy customer of this agency. In my opinion, Janet deserves the highest of recommendations. She is polite and kind, personable, intelligent, skilled, seasoned, attentive, efficient, honest and trustworthy. Frankly stated, she put my former agent to shame! ORIGINAL REVIEW: Both my auto insurance policy and my homeowners insurance policy are soon up for renewal; my current carriers hiked their rates recently, placing the full onus on NAIC as the reason. I promptly decided that it would be prudent to seek quotes from other providers, and left messages for a handful. Account Manager Janet G. @ Raul Despian's agency was one of only two in total who responded immediately. She's been amazing! She spoke with me, I explained my situation and emailed her all the necessary info, and she soon provided me with very solid, comparable, great quotes. I can state from this recent experience that Janet's professionalism, diligence, politeness, competency, and genuine eagerness to help me is -- sadly and unfortunately -- very rare these days. I found her work ethic to be admirable and exemplary. Ask for her! 5-star customer service!

I have been utilizing Rick and his team since 2001, and wouldn't think of using another agent. His…read moreprofessionalism and also personal touch is what makes him,Far exceed any other Insurance agency. His knowledge and experience are extremely helpful when looking for the best coverage for my needs. aside from his professional expertise. He makes me feel like one of the family when we discuss a myriad of topics, not only Insurance...

Rick Rolfs at Rolfs Insurance Services is my "go to" agent. I have known him since 2012 and he…read moretakes time to research the insurance that meets or exceeds my need at the best price available. Over the years, he has also been able to help my family with rental insurance as each of them have left the nest. But the main reason I continue to utilize Rolfs Insurance Services is the personal service I receive from Rick. He always takes the time to explain my policies with all of the numerous questions I bombard him with. His professionalism, patience and knowledge of the insurance industry is extensive. I highly recommend Rick Rolfs for all of your insurance needs.

Sandy is the epitome of a professional who knows his trade. To say he is "on it" is an…read moreunderstatement, as he was able to get me the best quote and rate while juggling various 3rd-party vendors and the needed documentation that came with them. A very hard-working, honest and professional agent who explores all the available options is the best thing to have in your corner...especially in these uncertain times when anything can happen. Can't recommend more highly.

I have been with this insurance agent for a few years already. Jackson is very professional and…read morehelpful with all my requests, and there are many! Not only is the customer service top notch but the price is right and saved us money over our previous agent. The love taking care of the customer! Call them and you will not regret it.

I came here for help to get a title transfer and a registration done on my vehicle, when I went in…read moreeverything was fine and I was told the following Monday my information will be ready. I did not get a phone call from anyone Monday I ended up calling in just to find out that it was not ready she guaranteed me that Tuesday my tag and registration and title will be ready. Again, no phone call no one reached out to me to tell me that it was not in I had to call in to find out that it was not there. So I called Wednesday and the man on the phone assured me that I will be the first one he will call once my information came in, he called me later on that evening. My advice is that if you are not in a rush for your stuff you can go customer service was okay but the lack of information and communication is why I'm rating it what it is now. I really appreciate their help though!

This was by far the worst experience I've ever had at a tag agency. The lady here is hostile, rude,…read moreand completely unprofessional. Instead of helping, all she did was belittle me. When I called her out on her behavior, she got embarrassed and screamed at the top of her lungs like a true Karen. That is not how you treat customers. Absolutely horrible business practices. I strongly advise everyone to stay away and never do business with this person.

The agents were really nice and helpful! I am a new condo owner, I don't know a lot about insurance…read morebut they really helped me out!!

From the owner: In Focus Insurance Agency, our customers are our focus!…read more *We do personal properties like homeowners and condos, autos and small commercial insurance all over Florida. *We speak 6 languages: English, Chinese, Spanish, Russian, German and Bulgarian.

Used TLC as the title company of choice to aide in the purchase of my first home. I found them to…read morebe very professional and always available to clarify any questions I had throughout the process. The Staff is very knowledgeable on various buyer, seller, bank responsibilities.. and even caught a mistake the bank made in which I was being charged twice. I would recommend them to anyone needing their services.

I've worked with Carol at TLC Title and Insurance for my properties for the past 5 years. Carol…read moreand her team are fantastic. Very knowledgeable and responsive.