Andrew is such a great individual to help navigate the cryptic puzzle of your Medicare insurance…read moreoptions for best-case decision support. I am very self-sufficient at doing research and didn't realize how much value I would gain discussing my needs with an expert. My choice about Medicare Advantage vs Medigap insurance as I retire from corporate life had to directionally ensure I serve my long-term health insurance needs - a new reality. Andrew helped bring clarity so I could envision best possible results with this important decision. A trusted friend highly recommended Andrew to me so I am paying that forward here.

We went through Andrew again this year to obtain insurance for 2026, and had an easy and efficient…read moreprocess. The cost of the insurance has gone up, which we lay at the feet of the Federal Government, not Waxman Insurance. We wish that we had a more reasonable option, but thus far nothing has come up in our radar. At least we were able \to get insurance again, even if it really isn't affordable.

Very professional office! Joe helped me get policies written for my home as well as vehicle and…read moreboat. Can't thank him enough! Went above and beyond what any other insurance office was willing to do and got it done ASAP. Thanks again, highly recommend!

They do such a super job in managing your calendar. I love and appreciate the care and service…read moregiven by this agency. They have been the only one to ever follow-up with you to ensure your payments and policy are paid and timely reviewed. Fran the first impression Receptionist is friendly fabUlous and engaging. It such a pleasure speaking with her when you call the Iten Agency. I am glad and I appreciate that they are my Agency. You may not like to pay the cost of insurance, yet this is one agency who has your back. They are your partner in peace of mind of those unforeseen circumstances of life. Loving the Iten Agency being my Insurance Agents!

Be extremely careful with this insurance company. My mom went there only to renew her auto tag, but…read morethe agent transferred her insurance to their company without her permission, just to earn an extra fee. They handed her papers to sign and made her believe it was only for the tag renewal. She had no idea her insurance agent had been switched until she later tried to update her car insurance. This kind of behavior is misleading, dishonest, and completely unacceptable. 大家一定要小心这家保险公司。我妈妈只是去那里更新汽车牌照（auto tag），结果代理人在没有任何告知和征得同意的情况下，把她的汽车保险转到了他们公司，只是为了多个业务。他们给我妈一堆文件让她签，还让她误以为只是更新tag用的。直到后来我妈去更新自己的汽车保险时，才发现保险代理人已经被偷偷换掉了。 这种行为误导、欺骗、非常不诚信，完全不可接受。

I'm actually shocked at the bad reviews here. I've been going here for years and the ladies have…read morealways been great. You likely won't walk out of there all warm and fuzzy like you just went to your grandma's house and were fed dessert, coddled, and told how amazing and wonderful you are, but they are very efficient, reasonably priced, know their jobs well, and can help you sort out issues that you might have. Florida is full of incompetent people, and I'm guessing that most of the bad reviews are from those types, as in the annoying customer type. If you want fast and efficient service, with quick turn around times and no BS, I definitely recommend FCI.

UPDATE: Fast-forward to one year later, and Ms. Janet Garcia remains a customer service rockstar!…read more The help that I was getting from the agent I had used for the past 3 years recently declined immensely (he shall receive a review reflecting this), so I once again contacted Janet to see if she could meet my insurance needs. What she delivered exceeded my hopes and expectations, and I have become a genuinely satisfied home + auto policy customer of this agency. In my opinion, Janet deserves the highest of recommendations. She is polite and kind, personable, intelligent, skilled, seasoned, attentive, efficient, honest and trustworthy. Frankly stated, she put my former agent to shame! ORIGINAL REVIEW: Both my auto insurance policy and my homeowners insurance policy are soon up for renewal; my current carriers hiked their rates recently, placing the full onus on NAIC as the reason. I promptly decided that it would be prudent to seek quotes from other providers, and left messages for a handful. Account Manager Janet G. @ Raul Despian's agency was one of only two in total who responded immediately. She's been amazing! She spoke with me, I explained my situation and emailed her all the necessary info, and she soon provided me with very solid, comparable, great quotes. I can state from this recent experience that Janet's professionalism, diligence, politeness, competency, and genuine eagerness to help me is -- sadly and unfortunately -- very rare these days. I found her work ethic to be admirable and exemplary. Ask for her! 5-star customer service!

Everyone in the office is so welcoming. Comfortable environment. Monica was my agent. She guided me…read morethrough my car insurance carefully and made sure I got the best quote

I have been utilizing Rick and his team since 2001, and wouldn't think of using another agent. His…read moreprofessionalism and also personal touch is what makes him,Far exceed any other Insurance agency. His knowledge and experience are extremely helpful when looking for the best coverage for my needs. aside from his professional expertise. He makes me feel like one of the family when we discuss a myriad of topics, not only Insurance...

Rick Rolfs at Rolfs Insurance Services is my "go to" agent. I have known him since 2012 and he…read moretakes time to research the insurance that meets or exceeds my need at the best price available. Over the years, he has also been able to help my family with rental insurance as each of them have left the nest. But the main reason I continue to utilize Rolfs Insurance Services is the personal service I receive from Rick. He always takes the time to explain my policies with all of the numerous questions I bombard him with. His professionalism, patience and knowledge of the insurance industry is extensive. I highly recommend Rick Rolfs for all of your insurance needs.

Sandy is the epitome of a professional who knows his trade. To say he is "on it" is an…read moreunderstatement, as he was able to get me the best quote and rate while juggling various 3rd-party vendors and the needed documentation that came with them. A very hard-working, honest and professional agent who explores all the available options is the best thing to have in your corner...especially in these uncertain times when anything can happen. Can't recommend more highly.

I've contacted to get a quote for homeowners insurance. From the first to the last interaction I…read morewas treated professionally and everything was done in a timely manner. Highly recommend this business

Simply put, I am very satisfied with the service and the very pleasant experience…read more I had to renew my tags and insurance for my car in Florida and did not want to wait for hours at the dmv. I actually got a very decent price quote for insurance and finalized the rest of my paperwork in less than 5-7 minutes. What I feel makes the difference, is the concern and attention that I received, and how thoroughly my insurance was explained to me. This is one of the few remaining things that I rather talk to a human being than click on boxes on a website. It is very nice agency to walk into. I am very pleased.

I came here for help to get a title transfer and a registration done on my vehicle, when I went in…read moreeverything was fine and I was told the following Monday my information will be ready. I did not get a phone call from anyone Monday I ended up calling in just to find out that it was not ready she guaranteed me that Tuesday my tag and registration and title will be ready. Again, no phone call no one reached out to me to tell me that it was not in I had to call in to find out that it was not there. So I called Wednesday and the man on the phone assured me that I will be the first one he will call once my information came in, he called me later on that evening. My advice is that if you are not in a rush for your stuff you can go customer service was okay but the lack of information and communication is why I'm rating it what it is now. I really appreciate their help though!

The agents were really nice and helpful! I am a new condo owner, I don't know a lot about insurance…read morebut they really helped me out!!

From the owner: In Focus Insurance Agency, our customers are our focus!…read more *We do personal properties like homeowners and condos, autos and small commercial insurance all over Florida. *We speak 6 languages: English, Chinese, Spanish, Russian, German and Bulgarian.

Used TLC as the title company of choice to aide in the purchase of my first home. I found them to…read morebe very professional and always available to clarify any questions I had throughout the process. The Staff is very knowledgeable on various buyer, seller, bank responsibilities.. and even caught a mistake the bank made in which I was being charged twice. I would recommend them to anyone needing their services.

I've worked with Carol at TLC Title and Insurance for my properties for the past 5 years. Carol…read moreand her team are fantastic. Very knowledgeable and responsive.