We have taken 3 two-week vacations the past four years with FTC - twice to visit national parks…read moreacross the Western United States and the other time to Italy.  I unfortunately am a procrastinator - so. I have usually gone to Alex close to the time we desired to leave for vacation. In all these cases -- despite the late timing -- Alex has done an amazing job of quickly pulling together thoroughly enjoyable vacations.  Almost immediately, Alex assembles a set of hotel choices and a schedule to take us to the places we want to visit - helping us make educated choices as to where we want to go. Once the schedule is in place, he worked closely with us to point out and then help book the best ways to get the most out of our schedule. Alex makes what appears complicated and initially overwhelming so simple and easy to navigate.I could not be more enthusiastic about Alex and the FTC crew.

Oleg and his team assisted our family with our first vacation to Europe this past Summer. Four…read morecountries in three weeks was a challenge, but he helped us coordinate everything and offered great suggestions. We will be forever thankful and will definitely be using them again!

Cherilyn was absolutely amazing to work with, very prompt in responding to my messages, she…read moreactually took the time to find us not only the best deal but even more perks than we requested! She didn't just cut us off after booking. Cherilyn has kept us up-to-date with all we need to know for our trip. I highly recommend contacting Cherilyn weather you need helpwith your dream vacation or even just a weekend getaway. I know who will book all my travel Thank you Cherilyn

From the owner: This business specializes in making your travel dreams become a stress free reality. We take care…read moreof everything from researching the area you want to vacation to, booking the hotel, keeping track of the flights and much more! From cruises to the caribbean to local national parks, wherever you want to vacation we want to help make it happen for you!

Kristen helped us plan a trip of a lifetime! With her expertise and knowledge she was instrumental…read morein helping us see everything we hoped to see during our trip to Italy and then some! She went over and above to help us experience Italy! She took all our thoughts and made a great trip for us where we didn't have to do anything! All our flights, transfers, 5 star hotels, top rated restaurants and tickets for highlights was taken care of. We could not have done this without her. I highly recommend using Kristen DeAngelo from dreamexcapes as your travel designer, because she DOES make your dreams come true! We are definitely using her in the future!

Worst experience ever. Jeff at Globe Travel took our information and deposit and sent us…read moreconfirmations for a cruise. I found out weeks later he never put the deposit in with Royal Caribbean. Luckily we were able to get another reservation (although not what we originally wanted). He never sent us any information about anything. Luckily I had a friend traveling with us who made sure we knew about discounted excursions, drink packages, etc. Jeff never gave us a thing. Never a thank you for booking with him. Never asked if we were all set or asked how it went. WORST travel agent and agency I have EVER experienced. He completely turned us off to using an agent. Horrible. After all the mistakes he made you'd think he'd at least see how it went since I had to do it ALL myself.

worse ever!! A friend booked a flight to FL with Jeff. She has not flown since her husband passed…read moreaway and decided to use Globe Travel. Jeff booked the flights for her. Jeff was very rude and even told her to look in a phone book to get the info he should have given her. She called American Airlines to pick her seat on the flight back to CT because we couldn't do it on line......found out why!!!! Jeff never sent the payment!!!! Talking with Jeff the next day (today) he insisted that he did----NO WAY!!! Never use them again!!

Had great transportation from JFK when another travel agency cancelled on us. The process was easy…read moreand the driver was waiting for us when our flight landed.

I had an appointment to meet with Peter, the owner, to plan a two week trip to Poland. I live a 25…read moreminute drive from New Britain but felt his agency's knowlege of Poland was worth it. When I arrived for our 1:30PM appointment there was no pleasant greeting. A woman behind a plexiglass, eating, asked what I wanted to see Peter about. I said I had an appointment with him for 1:30. She said he was not there and would be back in an hour. She them called him and I heard her say that I was there. She then said he would be back in half an hour. I informed her that I made time in my schedule and I could not believe they ran a business like that and left. I never heard back with an apology or anything. They can't keep an appointment how can you trust them to plan a trip! Do not waste your time!

Sherilyn Rudy is not to be trusted. If you can not make her suggestions work...all of a sudden she…read moreis THREATENING you with invoices for her time because she is not making commission. All this while badgering you too make a decision quickly and inanely trying to recruit you to become a travel agent to make her money. Is this woman high? THE BIGGEST TRAVEL SCAM GOING. She is not a private for hire agent. Where does this horrible woman think she can get away with scamming and abusing the elderly. I am so thankful I did not use this fraudulent agency and decided safer NOT to travel EVER again. Truly nightmare experience. cancelled may trip.

My wife and I have travelled to Mexico or some Caribbean island each year for the past 25 years…read more For the past 10 or 12 years I have booked (not 2020 or 2021,COVID)these trips from a on line site and been happy with the deals we have received. This year we picked a hotel and flight package for Playa del Carmen, Mexico and thought we had a great price, then I called Rudy's Travel and talked to Cherilyn. I didn't think she would be able to compete with the price, but gave her the challenge. She called us back a couple of hours later and had a price that was $600.00 dollars cheaper. My questions were do we still have the non-stop flight both ways- do we still have the ocean front room and do we still have Club access at this hotel? WOW! The answers were all yes the exact flight and room at the same hotel. We went 2/5/22 thru 2/12/22 and everything that Cherilyn touched was perfect and with the money we saved we bought trip insurance and still saved money. Next year when we go for our annual trip you can be sure that we will be giving Cherilyn a call Would highly recommend, J and L Brown

Disappointed and let down by Castle Dreams Travel's lack of effort and follow-through…read more I booked a Disney hotel and park ticket through this agency, expecting a streamlined, supportive experience. What I got instead felt like the bare minimum--just the booking, with next to no follow-up. Minimal itinerary guidance, limited reminders, hardly any help navigating park reservations or extras. Their communication was so limited that I had to reach out to other travel agencies just to get the information and support I needed. Disney trips are meant to be magical, but this felt like a DIY project with a middleman who vanished after clicking "submit." If you're planning a complex or special trip, I'd recommend looking elsewhere for an agency that's actually invested in your experience--not just the transaction.

From the owner: Does that thought of taking your family on a dream vacation to a Disney destination excite you?…read moreWould you prefer to have a company that caters to all things Disney plan your entire trip for you? If so, we have no doubt that you are going to be thrilled with our highly talented travel team at Castle Creams Travel in Southington, CT.

I requested roadside service from my insurance today at about 1:40 am to change a flat tire. It…read moretook about 20 minutes to get confirmed with a company. The ETA was 45-80 minutes. 75-78 minutes later the ETA said they'd be arriving soon and then it changed to 20 minutes. Once the 20 minutes were up, it changed to 35 minutes. I called and got no answer. Called again and was told that the ETA kept getting pushed back because of snow plows. Once again the ETA says it is arriving soon, and was then pushed back again. They sent a car out from Connecticut to the Bronx which is a just a little over 1.5 hours. I checked the traffic several times and saw that there were no delays despite them saying that there was traffic due to snow plows. My frustration comes from the 2 times where the ETA time reached a point where the arrival said it is arriving soon but instead the time kept getting pushed back. In total it took about 2.5 hours for the assistance to arrive. It that time would have been clear from the beginning I would have had a chance to call my insurance to schedule with someone else. It looks to me (from my experience and other reviews) like they accept all calls regardless of distance and mislead customers and insurance companies with ETA's to secure business. Absolutely horrible experience and I will be submitting a complaint with my insurance company.

I blew a tire on the highway during rush hour traffic. Subaru contacted another roadside company…read moreto assist with a tire change. Two hours passed and no ETA. I asked for a different company and they contacted CVM. The original estimate for arrival was 30-60 minutes but the driver, Vinny, was stuck in traffic. Vinny contacted me to let me know that he would be arriving outside of the estimated window so I new that someone was at least on the way. when Vinny arrived he was very professional and courteous. he apologized again for being late, changed my tire and continued to inspect my car for any other issues that may have occurred. he showed me the issue with my tire and also noticed my other front tire had the same issue. Because of Vinny I was able to bring my car back to the repair shop and get my car fixed under warranty. thank you so much Vinny!