She worked well on handling my policy case. I was very happy with outcome in getting me the best…read morerate

Would never try to do business with them again, waste of time for nothing. My last 2 accidents were…read morenot my fault in fact I was even paid out for them running red lights and hitting my parked vehicle and I'm being told that I won't be accepted for that? Ridiculous. Quite sure the price they would have tried to give wouldn't be worth it anyway.

I've been working with the Kate Rhee office for 6+ years now. They have reasonable rates and…read morerespond very quickly. Very professional and friendly team. Great doing business with them!

I have been with Kate's team for over a decade. They are always available to respond to your…read morequestions. Their rate is also very reasonable.

First, i want to thank Shanice M Bailey, Virginia Chan and everybody else in the office for helping…read moreme and greeting me today with the most respect! I've sat with the beautiful young lady Shanice today to help me with some business and she was wonderful and i couldn't tell you how graceful i was dealing with her customer service. 10/10 would recommend her customer service! Also, Ms. Virginia Chan was in the office and gave awesome supporting service for any questions i had. This office is organized, clean, everybody is nice and well groomed.

Went through the brain damage of binding a home insurance policy in April 2025 in connection with…read morebuying a home and paid the full annual premium in advance. The binder was "effective" for 90 days and was meant to become effective when I closed on the purchase of my home. In August 2025, I started receiving notices that I didn't pay for the policy -- turns out, State Farm cancelled my policy and issued a refund without notifying me so that they could raise my annual rates by over $500. Nobody at this office could explain why this cancellation was justified other than "a rating increase affected the policy". I asked them to honor the existing policy that I was quoted and paid for, and they would not. Turns out, when State Farm issues you a binder it means they'll collect your money and decide whether to honor the policy if it suits them (i.e., when it's more expensive for you). If this is how they handle the little things imagine how they handle the big things.

Absolutely horrible. Everything was going good until I renewed my auto insurance this year. I…read moreattained auto insurance with this agency last year (2024). I have a 2012 Hyundai Sonata and only requested to have liability insurance on my car. The first policy was about $480 monthly, that's very expensive for an older vehicle and for someone who has had their license for over 10 years. But I figured because I reside in NY ... that's why it's so expensive. Anywho, 6 months later, it's time for me to renew and the agency tells me that it'll be $521 monthly. I inquired as to why it has been increased being that I hadn't had any violations or accidents, and she said cost of living or some b.s. I brushed it off because I am so busy with work ... I renewed anyway. Things became bad when the agency contacted me in October of this year (2025), to tell me that I was short $5 on my premium. She also stated that if I didn't pay the $5, that my auto policy would be cancelled. I grew livid, because what ?! I basically went off and said to her that I am now paying $521 for a 2012 Hyundai Sonata, that the car isn't even new ... and asked her if that didn't sound strange to her that she's threatening to cancel my policy for their error in calculation ... I also expressed my feelings and said to her and myself that I basically settled when I accepted their insurance. I told her to give me until the end of the month 10/31/2025. Because I knew I was going to shop for myself. By then ... I had found a new policy with GEICO for wayyyyy cheaper ... and cancelled with them immediately. I later learned [today 11/25/2025], that the policy that they gave me was not a policy. It was a financing company, that was financing my policy with them [Mendoza]. So not only was I being charged for a policy that I was not connected to ... nor know who the f*ck it was with ... I was paying the financing company interest! I blame myself, because I didn't review the paperwork prior to signing them. And I am angry because this agency [Mendoza] was not completely honest with me! They never told me that I was financing the auto policy! Like why the hell would I need to do that ?! ... so it all makes sense to me now as to why when I asked them to give me a new quote, they declined by telling me that they couldn't find anything else. Horrible people. Do yourself a favor and shop around for yourselves. Lastly, I only found out that it is a financing company because I now have a balance, which isn't an issue, but it has interest on it. I reached out to the agency [Mendoza] this morning and usually they would respond to me ... they've yet to respond ... Never again and never will I recommend this agency [Mendoza]. Since I cannot respond to your [Clara's] response. Here is my response and my last time addressing this issue. Hi Clara, Thank you for replying, but your response still does not address the actual issues I experienced with your agency. To reiterate: * My premium was extremely high for a 2012 vehicle with only liability coverage. I accepted it because I trusted your guidance and assumed the pricing was standard for NY. * When my premium increased again at renewal, I asked why, and the only explanation I received was "cost of living." No real clarification was given. * Your agency contacted me to say I was short $5, and I was told my entire policy would be cancelled if I didn't pay it immediately--even though the shortage was due to your own calculation. * It wasn't until AFTER I switched companies that I learned the "policy" I was paying for was actually being financed through a third-party lender. This was never clearly explained to me when I signed. I was not aware I was entering into a financing agreement or paying interest. * Transparency was missing during the entire process. If financing was required due to the Assigned Risk Plan's payment schedule, that should have been clearly communicated upfront, not discovered a year later. * When I reached out recently with questions about my balance, I received no response, even though you would normally reply quickly. None of these points were addressed in your public reply. Instead, your response focuses on how pricing and financing work in general, but doesn't acknowledge the lack of communication, the unclear explanations, or the pressure placed on me over a $5 discrepancy caused by the agency's own error. I understand you cannot discuss policy details publicly, but the concerns I'm raising are about communication, transparency, and customer service--not private information. These issues are the reason I switched agencies and the reason I left this review. Thank you.

Liberty, Liberty, Liberty…read more It never ceases to amaze me how banks and insurance companies operate. You can be a loyal customer, paying your homeowners insurance premiums month after month, year after year--sometimes for decades--and still find yourself dismissed the moment you file a claim. Imagine paying $6,000 a year for twenty years, and when you finally submit a $5,000 claim, the company denies it. You might think threatening to leave would prompt some kind of reconsideration. But no--there's no urgency to retain you, no recognition of your loyalty, and certainly no common sense in keeping a long-standing customer over what amounts to a small payout compared to what you've contributed. To make matters worse--for them--I did leave. A new insurance provider now covers the home, and not only are they more responsive, but the monthly premium is 20% lower than what I was paying with Liberty. This isn't just a story about frustration--it's a reminder: shop around. Don't assume your loyalty is earning you better treatment or pricing. It rarely is. You can often save 20%-30% just by getting a fresh quote, and that savings adds up quickly. Sam Walton, the founder of Walmart, once said: "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." It was that mindset--treating every customer like they mattered--that took a humble five-and-dime and turned it into one of the largest companies in the world. Somewhere along the way, a lot of these modern corporations forgot that. But you don't have to. Spend your money where it matters--whére it matters to you.

Saved me thousands on my homeowner policy! Highly recommended! Had the whole thing done in minutes!…read moredont bother with anyone else Danny is a pro!

Danny goes above and beyond to get you a good rate . He was able to bring my home owners insurance…read moredown to a lower rate than I was originally quoted . He took his time and explained everything clearly . He knows what he's talking about and is available at all hours .

I wish I could give zero stars. I'm 42, with a perfect driving record, and was involved in a…read morenon-fault accident. At the time, I was running a small business and relied on my car to work. GEICO's handling of my claim was terrible. The process was slow, frustrating, and dismissive. I was out of commission for months and received almost no meaningful compensation. Now, after all that, they're quoting me over $10,000 for six months of auto insurance in New Jersey. And they even present it as a "discount." Really? After ruining my work and finances? If you're looking for an insurance company that actually has your back, don't choose GEICO. They don't care about fault, fairness, or your livelihood -- only about taking your money.

Filed a claim and the company has been lacking. Was told the auto shop could not accomodate our car…read moreand was being towed on 12/18, was not towed until 12/22 (we could have driven it ourselves to avoid delay in service). Toss in holiday 12/24, 12/25, 12/31, 1/1, our time with rental and wasting time on repairs is approaching two weeks. Also, assessor is constantly DAYS behind in addressing approvals and repair delaying our proces even more and pushing the rental over our 30 day mark becoming a financial burden. Tack on calling GEICO places you on indefinite hold to not receive any feedback. The online chat will say "1 minute remaining" for 20-30 minutes with no response at all. I am beyond disappointed and disgusted with the response time and how much this company is costing us for a repair that should have been addressed over a month ago. Still waiting for our vehicle.

Renters Insurance is a must in New York when you're often living in such old buildings. You never…read moreknow when a pipe could burst or an electric surge could hit your electronics. State Farm and Brock make getting a policy easily online with low rates for substantial coverage. Even if your lease doesn't require you have insurance, a policy for less than $200 a year could save you from a really big headache (and payout) down the line. I've been protected by Brock's agency and State Farm's policies for close to 3 years now. I recently renewed/updated my policy and Brock's associate Marie was super helpful on the phone. Easy to do business with!

I've been with Brock and State Farm for 18 years. Had a recent very unusual case in Dec 2019 that…read morewas in the grey area of the coverage language (for Renter's Insur) and both Brock and State Farm came through after a thorough examination. They have my loyalty for life.

I've been a customer of Allegiance for almost two years. It's been smooth sailing since day one…read more Adam and his team was able to provide us with multiple insurance options for our commercial properties and expertly advised us through which he'd recommend and why. Recently we had an issue, when our bank mistakenly forced placed insurance on our commercial mortgage for mechanical breakdown policy, for no logical reason. Allegiance not only notified us, proactively worked on our behalf to clarify the issue and get back our monies from being overcharged. I can't say enough good things about the customer service and support. The team is prompt, educated on various products, and committed to needs of their clients. I would highly recommend using them to anyone. Wish I moved my business here sooner!

I was shopping for insurance for my investment properties, home/ auto and called few…read moreagencies/brokers. I was not satisfied with any quotes I was provided until I called Allegiance. Allegience was fast and quick to provide me with quotes from different insurance carriers on the same day and explained every coverage in details. They got me excellent bundled coverage for my home and auto from one carrier, and another great dwelling coverage for my rentals from a diffrent one. They will not try to convince you to get extra coverage that you won't need, like other insurance agents. It was a smooth and easy process doing business with them.Highly recommend their service.

This is a wonderful company. From the people who answer the phone to the brokers themselves. I…read morespent quite a bit of time speaking with different home insurance brokers, getting estimates, lots of phone conversations, yet no one resonated with me as a person or company that felt reliable and efficient. After reading some great reviews here, I reached out to Ela. Within moments, I felt the difference in the level of compedency and attention. Ela went above and beyond. She called me that evening and began working on my policy. The next morning Ela called and went through everything in the policy and also got me the best rate. Within moments I had the right policy and everything necessary was emailed to my mortgage broker. The company seems closely knit and culturally aligned with the area of Brooklyn and Queens. I highly recommend Greenpoint Insurance Brokerage!

such a great experience at this place-Veronica and Ella went above and beyond. Veronica's…read moreprofessionalism shone through, super organized and on point. Ella's friendly vibe made everything feel easy and welcoming. Honestly, they're amazing-five stars!

Someone crashed into my car on a very busy street in NYC. It…read moreneeded to be towed to NJ. Not always an easy feat. David, the owner of the towing company, kept in touch with me the entire time we were figuring everything out. The car was put on a flat bed truck we got the car to the body shop in NJ. (About 1 1/2 hrs away. I totally recommend him. Penny

Came to jump my car on the side of the road, very reliable and fast service, highly recommendedread more