Cancel

Open app

Search

AAA Insurance

3.5 (55 reviews)
Closed 9:00 am - 1:00 pm

Services - AAA Insurance

Car and truck insurance

Life insurance

Travel services

1 More Service

Vehicle

AAA Insurance Insurance Photos

You might also consider

Recommended Reviews - AAA Insurance

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

E P.

A friend of mine, who is Brazilian, has visited this location for the past four years. She has always gotten all services for the DMV here. This year 2021 in August she visited this location again to renew her registration tags and a change of title. The first time she was there a young man helped her. He said that the title paperwork was filled out incorrectly and she could not complete the title transfer nor pay the tags. She called me to ask what she should do. I suggested to return to that same location and talk to a different person. Disgustingly enough, this was the worst thing I could've told her to do. The older Caucasian lady treated her so unkindly that I had a call from her right after she left that office crying uncontrollably. We all know that you can pay registration tags but you might not get the tags. This is what was urgent to her since she did not want to pay late fees on it. The older Caucasian lady proceeded to say exactly the same thing that the young man had told her at the beginning. So I did review the title paperwork they were talking about and all seemed to be correct. So I decided to guide her through the process of doing everything online directly with the DMV. A few weeks later we received an email directly from the DMV saying that all the forms were reviewed and excepted as is. She was not missing anything and everything was in order. I wish I can say that the DMV is on top of their technology but we all know they are not. So, since we were having problems with paying the tags online I decided to go with her to this location for a third time. Fool me once shame on you, fool me twice shame on me. For me three times.....that's just stupid. (I really wanted to give them the benefit of the doubt. ) When we arrived we were helped by the same older Caucasian lady. I was able to witness the horrible customer service that came from her. She proceeded to throw the member cards back to us as she scolded us: she reminded us what to do, she pushed a few forms that needed to be filled and tried to dismiss us. This time I had the email from the DMV stating that they were excepting the form just as it was. They had not found any errors. I could tell that she was determined not to help us or to give us what we need it. I let her read the info on the DMV page. But she was fixated to look for any and every excuse that she was right. She flexed her muscles as she said, " I have direct contact with the DMV". She proceeded to call the DMV and ask the questions that she thought would prevent us from getting the services we needed. I could hear the responses from the DMV representative, " Just get her to fill out the pink correction form and we can do it." Since she did not like the answer, she pointed out another mistake. In the six boxes where one puts the mileage, the numbers were entered from the left instead of the right, leaving the last box blank. THE DMV HAD ALREADY FOUND IT AND SAID IT WAS ADMISSIBLE! Of course, the employee did not mention this to him and so he was forced to say that the title was inadmissible and we couldn't transfer it. At this time the manager heard and walked over. As I explained the problem of the first, second and third visit. The employee admitted we could pay the tags but would not get them physically. Once we payed, I walked over to the branch manager letting her know of my concerns in reference to my friend, "Is this because english is limited to her, or perhaps her color? " I never like to use that as an excuse for bad behavior but, she has paid the tags for the same car for 4 years in that location. The only thing that was changing is that it was no longer going to be under the company name, it was going to be her property. September 2021- We just got back from a secondary location in Irvine. We walked in, handed them the title (With the so called errors), showed her the info on the DMV website of were our case stood, and she handed us the registration tags since we had already payed for them. It took us less than 5 minutes. She kept the title in order to mail it in for us. AAA, why do you charge people to deal with DMV attitude? Please look into this branch.

My son and I at Tokyo Tower, April 2023

See all

7 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Vicki D.
110
23
15

8 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of J W.
0
98
12

5 months ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lily F.
0
56
23

11 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 16
Thanks 4
Love this 13
Oh no 4

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

This is not my regular AAA office, but it is convenient for basic transactions when I'm in the area.

Helpful 1
Thanks 0
Love this 1
Oh no 1
Photo of Sia D.
0
34
4

1 year ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 1
Love this 2
Oh no 0
Photo of James N.
117
221
53

3 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 2
Photo of E P.
0
29
47

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 2
Photo of Amanda R.
381
22
13

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 2
Thanks 0
Love this 1
Oh no 0

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

They are send the new card but already is expired , they are increasing my insurance before new year

Helpful 0
Thanks 0
Love this 0
Oh no 2

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of RY O.
81
28
12

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Colin C.
37
39
20

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Kenn F.
855
3
0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1
Photo of JP S.
0
43
8

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 1

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Very friendly and efficient branch. Socorro was very nice and helpful with obtaining my international Drivers Permit.

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Lee K.
37
222
33

3 years ago

Business owner information

Photo of Stephanie P.

Stephanie P.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

best AAA ever! I've been to 3 locations and this is the best one! The supervisor and employees went beyond their way to help me!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Huge thank you to AAA for straightening out bad DMV advice and getting all the paperwork fixed.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Was in and out in 12 min. Best location I've gone to and the staff was also very kind

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of RB B.
0
12
0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - AAA Insurance

Review Highlights - AAA Insurance

Staff are very friendly specially Ms Socorro Kehoe who help me with my car registration and other matters.

Mentioned in 4 reviews

Read more highlights

You might also consider

Allstate Insurance Agent: Entrada Premier Ins Ctr

Allstate Insurance Agent: Entrada Premier Ins Ctr

(8 reviews)

I would give zero stars if I could. My elderly parents called up this agency to get a quote. They…read morehad not signed any papers yet and did not say they wanted a policy but the person they dealt with - Maribel Santana - started their policy anyway and they were charged. A brief phone call should have been enough to resolve matters. However, they would not cancel the policy. Then ensued hours of calls, e-mails, etc. on our part to try to cancel the policy. Finally, after 3 months, we received a letter cancelling the policy from Allstate backdated to the month my parents called. Yet Allstate had already passed on the amount to a collections agency and now we are being hounded for an amount we never owed for coverage never received. Maribel refused to help us with the collections agency even though it was her mistake in the first place that set off the whole affair. We have never dealt with such an unscrupulous and unhelpful insurance agent in our entire lives. You can bet our family will never use Allstate again personally, for our business, or the organizations I am involved in. Elderly people are victims of scams and scammers all the time so it is especially horrible she would choose to pick on elderly folks. She is the type of agent who gives all agents - many of whom are reasonable people - a bad name.

I have worked with Jason Perry and his team for over 10 years with a variety of insurance products…read moreand have to say he is by far the best and most responsive agent I have ever worked with. Even in my professional career - I wish I had this level of engagement and specialized knowledge to lean on. Continued success Jason. You have us for another 10 years.... R & J in SJC

AAA Insurance - autoinsurance - Updated May 2026

Loading...
Loading...
Loading...