I was quoted and charged £575 for making my heating system work better. However, Mathew did some work, including knocking out part of the airing cupboard wall. He hadn't heard of a W Plan system and I had to instruct an electrician for advice for a further £48. Mathew came back, did the wiring as per the electricians advice and told me that he'd changed my system to a Y plan. Unfortunately I didn't notice any change to my heating system and I've since had professional advice confirming that the system is wired up incorrectly and the work that Mathew did was substandard and a waste of time. I've been in touch with Mathew but he just patronised me and fobbed me off. I am now having to instigate legal proceedings to get my money back. read more