After 27 years of paying for a premium membership and recieving in exchange problems I did not have prior to utilizing AAA St Louis Insurance and Members Serivces. I cancelled my membership with AAA Auto Club of Missouri membership today. Both Angie, AAA Customer Service Agent and Amra Kalender where very kind and compassionate to assist me cancel my membership and obtain a refund for the premium membership I just paid. I suggest the management allow those two professionals to coach them on how to not hide and to actually do their job - assist customers who have been harmed by their service. In January, I utilized my AAA Premium Membership emergency road side assistance and contacted AAA. It was a nightmare and I regret having this membership and using it. My vehicle was towed by St Louis Towing - the drivers name was Anthony. St Louis Towing is the company AAA Auto Club of Missouri contracts out for emergency road side towing. AAA's new system is now all automated so you wont' get to talk to a human being and they make you wait while AAA sends you text messages informing you of constant delays. When one calls or physically goes into the Watson Road office, there are never any managers available to assist. They all appear to be hiding failing to do their jobs. In my experience with the new automated system where no human beings help you, it is also standard operating procedure for AAA to provide horrible service and then instruct all management to hide so they won't have to deal with it. When I asked to speak to managers the mantra given was "there is no one here". My car had to be towed to a shop and the shop could not fix it. It had to be towed to a dealer. I walked to the shop the day AAA was to send a tow truck driver (for the second time that week - I had to wait as the text messages began informing me they were delayed and to wait) and arrived at 10:30AM. The tow truck driver was to arrive at 11:00AM. The text messages started in again informing me they were delayed. I could not wait all day so I left a copy of my drivers license along with a copy of my AAA membership card and address of where to tow the truck. When the tow truck driver arrived, I was called by the shop to come down. I got a ride to the shop. I handed the tow truck driver a copy of my drivers license and AAA and he took it with him. When he delivered the truck he did not give that copy to the dealer or leave it in my vehicle. The Police Officer I filed a report to stated he should have never accepted it and should have returned it to me. Records reveal the tow truck driver had the truck for 59 minutes yet the drive from the mechanic to the dealer is only 11 minutes. The F150 truck was damaged and the valet key was replaced with a Dodge Ram key. Anthony Hutchings, the St Louis Operations Manager, admitted fault and offered to reprogram my keys but that does not prevent someone from getting inside my vehicle so that solution is not acceptable. Mr. Hutchings refused to repair the exterior damage done to my vehicle forcing me to file a claim with my insurance company. You will not get any managers to assist you should you have a similar problem. The AAA policy appears to me to be "hiding" and denying common sense. I will be filing a law suit in St Louis County Court for damages against AAA for the deductibles I am forced to pay. My insurance company sold me a policy for $9 / year for the same service AAA Auto Club of Missouri provides. Stay far away from the AAA Auto Club of Missouri. They are not the same company they used to be and are run by managers who hide from customers and won't help if you have issues. Natalia from Customer Service was very rude and not helpful. I do not recommend AAA insurance either. I had it for several properties I owned and cancelled the insurance finally after dealing with their incompetent and rude agents. read more

I joined AAA four years ago as a Plus Member, I had no issues with AAA until November 2024, when my membership was unexpectedly canceled due to non-payment. This occurred because AAA changed its payment structure from month-to-month payments, which I had been using for three years, to requiring an annual premium payment without notifying me of the change. In November 2024, I spoke with a representative who explained the situation and apologized for the miscommunication regarding the payment change. She advised me on the portion I needed to pay to reinstate my membership. I followed her instructions, made the payment, and was assured my policy would be reinstated. However, instead of being restored to my original Plus Membership, I was downgraded and issued a new membership number *** as if I were a new member. When I called customer service to address this issue, the representative I spoke with was unable to provide clarity or assistance. I then requested to speak with a supervisor and was connected to someone named Blanca. Unfortunately, my experience with Blanca was extremely disappointing. She was unprofessional, rude, and demonstrated a lack of active listening skills. Blanca placed me on hold multiple times without informing me, including a five-minute hold followed by another unannounced eight-minute hold, after which I was disconnected. When she eventually called me back, instead of resolving the issue, she argued with me and escalated my frustration and anxiety. Her tone and behavior were unprofessional and entirely unacceptable. This experience has left me deeply dissatisfied and shocked, as it does not align with the professionalism and service I have come to expect from AAA. I have always appreciated AAA's legacy of excellent customer service, but Blanca's conduct was far below that standard. Given this experience, I am truly thinking about cancelling all memberships with AAA and informing all family, friends and all on every social media platform of my experience. I cannot continue to support a company that allows such behavior from its representatives. I am submitting this complaint in the hopes that AAA addresses this issue and ensures no other member must endure a similar experience Disappointed Member read more

Ridiculous customer service. Received my Infinity renewal policy and premium had doubled. No call from agent explaining why. Called agent at AAA. He called Infinity and they explained my license had been suspended due to an incident in Escambia County. I told him I'd never been to Escambia County. He told me to go to the DMV and get a copy of my driver's record and to fax it to him. An hour and $16 later I received my drivers record. Clean and active. Called the agent from the DMV and explained no infractions. He called Infinty while I was on the line and came back on and told me that Infinity told him to tell me to call the Infinitys third-party vendor who run their drivers license checks for them. Seriously? What should've happened is the Infinity underwriter should've said at that point "I'll call third party vendor myself and get them to run a report in the next five minutes and we can call the client back and tell him what the results are. I told the agent I wasn't going to call anyone's third-party vendor that he was my agent and it was his job to represent me with the carrier. Should I really have to explain that to an agent? So I faxed the copy to the agent, received my revised renewal quote and paid my renewal. I then called the agent and asked them or Infinity to reimburse me the $16 I had to pay for having to go to the DMV. (which I never should've had to do) Three weeks passed with no contact and I finally called yesterday and spoke with a supervisor who told me they were unable to pull the recorded phone calls to verify that that the agent had told me to go to the DMV and declined to pay me the $16. Hard to say if the premium savings are worth the lack of customer service. I've been in insurance for 25 years and I know how agencies should be run and how carriers should be run. Professional agencies have systems in place with their monthly renewal reports that shows any premium that has increased greater than 60% so they can investigate, call the insured and explain the reason for the increase. AAA and Infinity appear to be more concerned with profits than they are with customer service. Fail. read more

I booked my honeymoon through this AAA branch with Edna Britten and she was fantastic! AAA makes it so easy to book travel and not have to go searching around for the best deals yourself. I gave Edna my budget, possible destinations I had in mind, and preferences on the type of room and amenities available. She was able to show me the best options that both fit into the budget and gave us everything we wanted in a honeymoon! I would recommend using AAA to book travel (especially big trips) as you have access to someone who knows the "tricks of the trade" and can customize a trip for you and your family based on your needs. I would also recommend travel insurance as it covers lost bags, missed layovers, unexpected trip cancellation (family emergencies, etc.) and health costs if you were to get injured/sick while out of the country. I know it's the age of "do it yourself" and "just search for it online", but speaking with a person in a AAA branch and letting them do the heavy lifting for you really is the way to go! read more

I have had AAA for 9 years. In those 9 years I've used the service maybe one time previously. I drive a Jeep Wrangler with slightly larger than stock tires. The company refused to cover the cost of a tow because they said that my larger than stock tires count as a "Modified Vehicle". I spoke to numerous customer service reps at the corporate office and none would offer any assistance aside from saying "It's a modified vehicle. We can't cover it". I asked if snow tires count as modified. They said yes. Beware. I have been paying them every year for 9 years for no reason whatsoever and will never use their service again. I highly suggest you avoid them as well. read more

Waiting for tow truck CST 1016202-80 Copyright © Automobile Club of Southern California. All Rights Reserved. Privacy policy | Do not sell my personal information | Accessibility | Terms of use | Site map | Find a different AAA club The Automobile Club of Southern California is a member club affiliated with the American Automobile Association (AAA) national federation and serves members in the following California counties: Inyo, Imperial, Kern, Los Angeles, Mono, Orange, Riverside, San Bernardino, San Diego, San Luis Obispo, Santa Barbara, Tulare, and Ventura. read more

I would not recommend this company if it was the last one on earth, towing cars from the middle of absolute fucking anywhere. Your customer service in handling both my roadside problem and customer complaint were atrocious. I will never utilize your services again. I will ensure that my friends or family will drop your inadequate services. I am a service-connected veteran, and we pretty much stick together, so I will let them know as well. read more

Disappointed after getting off the phone with AAA representative not being able to get a discount on my membership due to Covid when everybody else offers it after just 2 minutes online I was able to get one. AAA Price Gouging Loyal member over 20 years thx. read more