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    AAA Green Bay

    1.0 (4 reviews)
    Closed 8:30 am - 5:30 pm

    Services - AAA Green Bay

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    4 years ago

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    13 years ago

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    12 years ago

    Jordan - your travel comments have nothing to do with AAA Insurance. Poor travel experiences are not part of insurance.

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    Tim Vanden Heuvel - Allstate Insurance - Jessica Dokey - Licensed Sales Professional and her dog, Groot

    Tim Vanden Heuvel - Allstate Insurance

    (3 reviews)

    Worst customer service I've ever had. I'm happy to be leaving them. Very difficult to make any…read morechanges to your policy that result in them getting less money. They would rather play 100 questions and then give the service you requested. I was able to dramatically reduce my rates by switching to an alternative provider.

    Top in class for customer service and follow-through by this family-owned office…read more I used to live in Green Bay (live in San Diego now) and while living in Titletown my mother and I signed up with Allstate. Recently, I had an accident where a woman hit me, and the people in the California Claims Department office have not been returning my calls, and have been terrible. I called this Green Bay office, and spoke to James. I explained my issues to him. He was very understanding towards my anger and frustration, and he made calls to the California office on my behalf. This wasn't even his responsibility but he offered to do it. Since then he has been updating me on the progress of my claim, and he has even gone out of his way to help me improve my policy. Also, in our communication, he has really put a face to his name. I feel like I am working with a real person and not some random number at a call center. If you are looking to switch over to an insurance company where the people know you by name, and you know them, and you get top-rated customer service with the results you expect, then I highly recommend this office.

    AAA Green Bay - insurance - Updated May 2026

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