I met Aires at a local restaurant in early December of 2018. I told him that I had dealt with some horrible contractors recently I wanted to find an honest fence person who would do quality work at a fair price and he said he was that man. I asked about a warranty and he said they would honor their work for one year. I agreed and they got to my home the week of Christmas and began removing the old chain linked fence and installing the privacy fence.
The constant conflict and cursing from Tony and the workers was a concern. When they left I was concerned how the post attached to my home looked so I called the office the following day to ask about it and they were arguing in the background and confrontational to me. The next thing I know Aries is at my front door angry we talked and I calmed him down and left the matter alone.
They came back late in the morning on Christmas Eve to finish. I told them it was OK to wait until the next week I didn't want them to have to work on Christmas Eve, but Aries insisted they wanted to finish. They finished the Fence but not the gate before dark. Aries himself built the gate. He told my wife he didn't have all the hardware and would be back to finish later. It was dark and I was unable to inspect the gate and I paid him for the job on his word he would return to finish it the first week in January. He did not show.
I called in early February and He told me he would be there the next week. They appeared without notice on a Friday afternoon as we were leaving for work and had to leave. After that I called repeatedly and eventually Aries came out on Saturday February the 23rd I discussed the problems with the gate and he agreed to fix them and said he didn't have the parts with him but he would be back the Next day. I agreed and he left. That was the last that I saw him. In the month or so since that time I have called two or three times a week and nobody would answer my calls. Until today when I called nobody answered but I immediately received this text:
"We were there on Friday when you said you would be there and you told the guys to leave. We don't give two handles for the gate that cost extra. My have made three trips to fix it and you were not there. We are done with the job and will not be coming back so don't call us again"
They have never finished the job in the first place. They were not here on Friday and I NEVER ask for anything for free. Furthermore Nobody from AAA Fence has EVER called me to set up a time to fix the fence and every time Aries says they were going to be there no one shows up.
This company has some serious problems. They are unprofessional, vulgar and dishonest and take no pride in their workmanship. They should find another line of work which does not involve working with the public. Don't let the pictures fool you there are other choices. read more