My experience with Pre-Owned Auto Wholesalers in Naugatuck was, without question, the worst car-buying experience I've ever had.
I visited twice to test drive a vehicle. During my second visit, I noticed a large hole in the driver's seat. I simply asked if there was anything they could do about it, and the salesperson laughed and said, "Oh, we won't be negotiating." Even after that, I still decided to purchase the vehicle because I needed transportation.
I paid for the car and drove off the lot. Within minutes, multiple warning lights came on, including the brake and ABS warning lights, and the brakes became extremely difficult to use. I immediately called the dealership because I had just purchased what appeared to be an unsafe vehicle.
Instead of treating it as an urgent safety issue, I was told they were going to lunch and that I'd have to bring it back in an hour. When I returned, they told me to leave the vehicle with them, said they were still depositing my check, and assured me someone would call me back that day with a resolution. No one ever did.
Because it was a holiday weekend and the dealership was closed, I wasn't able to speak with anyone again until three days later. When I finally got someone on the phone, instead of showing any concern, I was told this was somehow my fault and that "that's not how business works." The owner also told me the vehicle simply needed to be "reset," despite the fact that it had just been sold to me with serious brake-related warning lights and braking problems.
What disappointed me the most wasn't just the vehicle--it was how I was treated after the sale. There was no urgency, no accountability, no communication, and no concern that they had just sold a customer a vehicle that appeared unsafe to drive.
To make matters worse, I was left with the impression that once they had my money, the problem became mine. They continued with depositing my check while keeping the vehicle, failed to follow through on their promise to call me, and then tried to convince me that I was somehow responsible for what happened.
Based on my experience, I cannot recommend this dealership. If you're looking for a dealer that stands behind the vehicles they sell and takes customer safety seriously, I would strongly encourage you to shop elsewhere. read more
