wish I had something good to say. I tried very hard to be patient and understanding as I know that running a pain management clinic must be very difficult.
I was referred to this clinic in February and scheduled my new patient appoint with them for March 14th. They called me on March 11th to cancel due to "a family emergency with both doctors" and told me that my appointment would be sometime in April. No problem. I understand that these things happen. They said they'd call me near the end of March to reschedule. So I wait.
The end of March nears so I call a few times to no answer and leave a few unreturned voice messages. Again, I am patient because I know that seeking pain management is a process. I finally get ahold of someone on March 25th. I politely asked if I should just go ahead and seek a referral to a different provider. Emily tells me that I don't need to do that because even though everything is still on hold because they were "restructuring how they schedule new patients" she assures me that they will still calling on April 1st to finally start scheduling appointments.
Again, I am patient and understanding, even though the reason for all of this suddenly changed from a "family emergency" to a "restructuring."
I hear nothing on April 1st, so I call three times on April 2nd and since no one answered the phone I left another voicemail. I call again two days later to nothing, so I begin calling once a day hoping someone will pick up. Finally, on April 8th, I reach someone who then informs me that they are still not currently scheduling new patients and they have no timeline as to when they will start.
Look, I understand that they are probably overbooked and understaffed, but what really gets to me is that I specifically asked if I should just start looking for a different provider and was told not to, only to be continually strung along for weeks after that.
It takes time to get a new referral and book a new appointment. I am dealing with a number of serious issues that cause me great pain. This clinic has delayed my ability to receive care for my afflictions and has therefore caused me tangible harm.
Being in chronic pain and seeking medical care is already a difficult, vulnerable, and undignified process. I would caution anyone considering this clinic to reconsider. read more