My parents hired this company to do the master bathroom shower head installation and a kitchen sink replacement. My parents are elderly, and my father is in a wheelchair; the shower was not accessible for him. My parents got the quote, ordered the hardware, and then didn't hear back. When my mother and sister called to inquire, workers came to the house, and the owner ordered the wrong part, so they could not fix the shower, and they did nothing to the sink. Another week and a half went by, and my mother finally got back in touch with the owner. He thought his crew had already installed the kitchen sink, and he still didn't have the correct part for the shower. He gave my parents an installation date at the end of March (even though we were a month into the process). When I called to ask if they could reconsider the installation date because of my parents' age and medical conditions, the owner argued with me, offered to send me pictures of his appointment book (to prove how busy he was), and hung up on me.
I do have to thank the owner because our realtor put my parents in touch with another company that came out immediately to take care of them. The owner of that company made time to come and help my parents on a Friday afternoon at 4:45 because of their age and medical conditions. I am not sure if the owner had an issue with strong females or elderly people, or if he was just too busy to help. Either way, I would definitely choose someone else!!!! read more