Derrell, the manager at ASAP smoke shop was filling in today at the Pensacola street location. he…read morewas filling in from his normal store on Orange Ave. Never have I been so impressed with the knowledge, customer care and respect for customers! I was comfortable, cared for, and left feeling like I made a friend and learned something. Thanks for taking care of us! Clearly, things are headed in the right direction under your supervision. Thank you! We will be back soon!!

One of the best smoke shop in Florida Great products and…read morebest customer service. Best prices around guaranteed

Great people own it and operate it. they always have new products in and they often have sales and…read morediscounts available. They are the best smoke shop in Bainbridge.

Awesome cigar lounge. Large selection of premium cigars and a very knowledgeable staff to answer…read moreany questions.

Came here for the first time with some new friends and the atmosphere was friendly and relaxing. I…read moreeven bought extra cigars that were recommended for me to try. This is a great place to hang out and meet new people and have some good conversation. Definitely looking forward to going back real soon.

Went here today for the 1st time have to say I bought 3 cigars one double cutter and I have to say…read morethe customer service was excellent but 2 out of 3 cigars were stale, probably the humidifier must be bad or not right called to notify the employee and I felt like he thought I was lying or just trying to get something if you go here please check before buying again the young lady great customer service but the problem is the product was no good. Waist of my money sorry but honestly is the best policy.

Service was OK at best. Place is boring, small, and crowed. In my opinion the atmosphere has no…read moretaste. The parking lot is not well lit and small. Pricing is OK, I assume, but to me more on the pricey side. The selection was decent, but quite a few of the boxes had no pricing on them, which is an inconvenience. SORRY but not a place I would go again or recommend. Maybe it will get better.

The two guys that work here are always stoned and don't allow you to get a new disposable when the…read moreone that is opened is defective. Also pretty sure there disposable devices are fake. Not impressed.

I love big chief's! The staff is always helpful and friendly and they have great prices. I never…read morefeel pressured to buy anything unlike some other places in Tallahassee. The atmosphere is super chill as well. It's always a good time at this store!

I happened to stumble in here in a Saturday night and it was a whole party going on. I came in for…read morea cigar but this place is a whole vibe. They had a dj, drinks, and there was even a guy in the back who was working a food stand. I've been looking for a local cigar shop for a while so I'm glad I stumbled in here. The owner and his daughter we very nice and helpful. A few of the people in our group didn't smoke cigars regularly so they were given advice on which sticks were best.

DO NOT patronize this establishment. They are scammers. My friend and I went there this past…read moreweekend after attending FAMU's homecoming. They charged $30 per person to enter. Once inside it was disappointing to say the least. The place is extra small with poor ventilation. It was a smoke stack. So we headed straight to the back so that we could sit outside and smoke our cigars. Last year, there were tables and chairs, plenty of areas to sit and smoke cigars and have drinks. They had someone to cook food in the rear as well. This year... it was abysmal. It was sad to be honest. They had one very small bench area that surrounding this huge box like structure in the middle. The bench seats were broken. No ashtrays, no service for food or drinks, no tables, no chairs, no nothing. Just a beat down dark parking lot. Never could get to the bar but everyone was complaining about how watered down and small the drinks were. After an hour of that foolishness, we left and cut our losses. While outside, we noticed people were still coming and they were still charging $30 at the door. For some they charged them and closed minutes after. The only way establishments like this will ever learn not to scam people like this is to NOT SET FOOT IN THEIR PLACE AGAIN. DON"T DO IT!

One of the better Cigar Lounges that I've been to. They set themselves apart by serving a mean cup…read moreof homemade Cuban coffee, it's silky smooth and pairs well with the right stogie. They have a great layout with big screen TVs, game tables (poker/chess), plenty of seating inside and out, and a good variety of Cigars to choose from. If I had to nitpick, I would suggest some background music, and adding lighters and cutters on every table for customers to use (maybe tie them on a chain if they fear someone taking it). But overall, I like the place, can't say much about the drinks available as I went specifically for the coffee. Keep in mind, the coffee sis $8 and serves four.

It's been another year since my last review, and theres been some great changes…read more PRO AIR/SMOKE FILTRATION AND IONIZER One of the best lounges I've been too in handling smoke filtration and overall cigar smell. On top of the two industrial air filtration systems on the ceiling, the owners have added two floor units. It's my understanding that all the filters are changed, not just cleaned, but replaced monthly. If that's true, it's working, and greatly appreciated by customers. The owners have also installed an ionizer that runs every night during non-occupancy. I was the first customer in that day, NO CIGAR STENCH!!! What a difference!!! Every lounge should have an ionizer! Nice assorted beer menu, Cuban coffee, Soft drinks, and more. Comfortable chairs. Games. Poker Table. Ect. Large TV's that are easy to view from anyplace you're seated. CON Parking can be a pain. For a Cigar Social, the STOCK in the cigar humidor is not well maintained, and could have a better thought on variety. The holy trinity for cigar storage; Temperature (Good) Humidity (Good) I checked purchased cigars with a cigar humidity meter. UV/Sunlight (?) There is a window going to the outside in the humidor, and there are cigars right at the window. I didn't see any film on the window to block UV rays. If there is, disregard the CON. Applying film, or posters, on the window would protect the cigars from UV, and also help maintain a steady temperature. Overall a very pleasant experience. Staff were wonderful. Extremely clean!

Best cigar shop anywhere always very helpful. Vast selection have some great values that they are…read morealways happy to help with highly recommended

Seemed to connect mentally with Jacob. He takes the time to fill in information voids for me. He…read morehas extensive information about all products and is more than willing to help. Once he got a general idea of my palette, he made some recommendations that were surprisingly enjoyable. Selection in the humidor has something for everyone. Prices seem to be in line with other tobacconists. It's always a treat to go see if there's any forbidden fruit stashed away on the top shelf. (Opus X, etc.) The guests at Jerry's have always been friendly, also. Its just a fun place i enjoy visiting. If there were a down side, it would be my clothes getting saturated with cigar smoke which then migrates to my Mercedes. I don't even know if there is such an air scrubbing system that would make this issue a little less bothersome. As a result, my visits are short and to the point. Still, love the place for the selection, price and help.

Thank you Don. You are faboulous! Where everyone else fell short getting me set up with a new tube,…read moreyou hung in there and didn't give up. Thank you for the pursevearance. You found the tube that fit my vape. I will return. Awesomesauce!!!! Lisa

First of all, Durell-if that's how you spell it was absolutely amazing when it came to helping me…read morefind what I was looking for. He was also doing such a great job helping out other customers in the store at the same time! Some of the best customer service I have had in a long time anywhere, by far! I hope he gets a raise and a promotion! Thanks, the "Lemon Bong Lady!