I am very upset by the way our family has been treated by this surgery. The dentist who dealt with…read moremy child was clearly having a bad day and was rude, dismissive and abrupt and very condescending towards us. The dentist just steamed out of the surgery out of nowhere and said we (parents and daughter) were not allowed to sit in the reception area to wait for our child, we had to go out and have a coffee. My child usually has to have gas and air as he gets so stressed in the dentist and we just wanted to be close by. I asked if I could sit inside and my husband outside with my daughter as there were 2 empty seats in the reception area and the dentist was point blank refusing! I was baffled! This was in the reception area! We were not even asking to sit inside the surgery area! There were 2 empty seats! In the end they refused to treat him as we said we did not want to leave as we were doing no harm sitting down in the 2 seats provided in the reception area. We just wanted to be close by as he is only young as gets extremely distressed. The funny thing is, they never said we had to leave the reception seats for the whole 40 minutes we were sitting on the same chairs whilst waiting our turn! I think the dentist was stressed as running 40 minutes late and just let their anger out on us. I complained to head office and their response was your child can come back but we don't really want you here with him! I am now going to ask for a referral elsewhere as we are all so upset by the way in which we were treated and we do not want to step foot back in there. Head office are now ignoring my emails and I will now escalate the complaint. The dentist in question is so arrogant they are refusing to apologise for their outburst. Getting a stressed child to the dentist is hard enough, but this has made it even worse for him now. He is now left with a tooth out and 3 more pending and unfinished treatment. He is a child and this is unacceptable just because the dentist is having a bad day. An overall awful experience and I will be taking this matter further as I do not think this particular dentist should be treating children with a temper like this.