I have made multiple purchases through photobook Australia, in fact it is my company of choice for…read moreany photo printing. I particularly like the lay flat books - the quality and value is outstanding. I just purchase any of the great deals they have regularly going and make them as I go. There are a few things worth noting like separate postage for each item and that online and computer based processing being different entities (codes might work for a particular area). But in particular I have been extremely happy with the local Australian customer support. They have always been very attentive and helpful.

I purchased a deal on photobooks as they offered free express shipping on all purchases over $75…read moreand I required multiple copies of the project. I ordered the finished product after months of work and it was only then that it came to light that each book must be ordered individually and therefore rather then free shipping as expected, it would actually cost another $100 on top of the amount already paid. Upon contacting customer service unfortunately this was only reaffirmed to be true. Extremely upset and disappointed.

I have a rule for myself to always have photos of important events - big birthdays, anniversaries…read moreand all overseas trips - and not just uploaded and tagged on facebook, I want mine printed out. This rule came as I was looking through my parents photo albums from when they were my age and I decided I wanted the same for my kids one day! Photo Q is my photo-printing destination, but they can do so much more including having your best shot put on a: * Canvas * Mug * Hat * DVD They also sell a wide variety of frames, including those fancy digital ones! But Photo Q also do the boring stuff too like Visa and Passport photos (don't we all look pretty in them?) image recovery and photo restoration and they always do it with a smile on their face and in a speedy time.

We had several video (VCR) copies made to DVD and the service and product we received was so poor…read morethat I am strongly recommending that people consider using this service. After almost 4 weeks being transferred (and not returning calls) when i finally received and checked the DVD copies made the video quality was so poor and in blue colour throughout. We were told this is typical and would not offer any refund or any explanation other than it's our fault. As such we were given a sub-standard product, without any issue of refund, or explanation other than it was our fault providing a low quality VCR tape. The whole process was dealt with so rudely that we will not be returning. This was quite concerning given that these tapes were old family videos that we were having transferred for a family birthday present. As such we went to another competitors store and had the VCR tapes checked, new DVD copies made and found that the copies were in fact perfect. Trust me, shop around and I would be very reluctant to use such a service from PhotoQ in the future