Horrible customer service. The worst I've ever come across. promise to do things and don't…read moredeliver. They sell really bad cars. From their google reviews it's a clear pattern of bad customer service We purchased a vehicle over 4 weeks ago and the vehicle still isn't running properly. It is now sitting in their garage for yet another week. No courtesy calls to let us know how it's going and when we can expect it back. I am not sure how they sell any cars when this is how they treat their customers. will never purchase from them again and I highly recommend you don't as well. AVOID at all costs.

I had an MOT with parkside garage and I am very concerned that they have damaged my car when it…read morewent in there was nothing wrong with my air conditioning when it was returned to me my air conditioning was on continously and could not be switched off I rang them and told them about this and as I am an 87 year old have no way of getting to Bolton as my daughter has just died and as it is an old car I have no navigation equipment and I am not at all well they promised to send a mechanic today Thursday 1st July I missed a doctors appointment waiting for them and telephoned them to be told they did not touch it my reply was it was fine before you did the MOT so you must have done something to have caused it to stay on all the time without being being switched on I have spoken to my Solicitor who has told me to get a local garage to fix it and to charge them with the cost and if they dont pay for any repairs to sue them this I intend to do will not recommend them to anyone

Definitely avoid this garage…read more I had an ongoing intermittent fault with my car that happened at random times over a few months. I went to this garage and explained the fault in detail. I came back after 9 hours, I'd had no phone call or updates all day. I was told by the young man that greeted me that my 11 years old car was too old and he couldn't even get a quote for parts. I was surprised and taken aback and amazed that they hadn't even called to let me know. I started to ask if they might still try again to get the parts and was rudely and aggressively shouted at. The man then turned to walk away. I had to ask if I could have my key and without looking back he shouted over his shoulder, it's in the car. It was not in the car, and I had to come back in for it. I understand that not all faults can be repaired. But I did get this repaired elsewhere and it was less than an hour and an easy part to obtain. Even after a bad day there's no need to be rude to people who are in need of assistance and paying for your service.

Used for several years and appeared good service and value…read more However, download of the full MOT history from DVLA showed some surprising things. Advisories from earlier tests were not identified on further tests, despite the work not being done, and work was recommended when not essential. How often do you compare the previous years certificate with the new one? The most serious problem was the missing of a ball joint issue which failed less than 4 months after testing despite almost £400 worth of work having been recommended/done. Fortunately it failed on a car park not a motorway but the vehicle had to be scrapped! Will not use again.

We've used Thistlethwaites a number of times and found them to be very good. They've dealt with our…read morevarious problems very efficiently, always having the right tyres in stock and always being able to see us promptly even without a booking. The customer service people have been helpful and efficient, explaining the various options and not necessarily recommending the most expensive. The prices have been very reasonable too; on no occasion have I felt they've taken advantage of my very limited knowledge of cars and types to rip me off. So all in all -- I'd recommend this place.

Received great advice from them, work completed on time and at a competitive rate. Staff are…read moreknowledgeable, efficient and friendly. Will be using Thistlethwites again.

I had high hopes for this garage after deciding to move from my long-term garage to support a…read morelocal, independent business. The initial booking process was professional, and I particularly appreciated the honesty when they called me well in advance to correct a mistake on their initial quote. Unfortunately, this positive start did not last. The main issues began on the day of the MOT and service. A misunderstanding over the 8 am appointment time, which was not clarified in the text reminder I received, meant I arrived later than expected. I am happy to own my part in that delay; however, the reaction I received from one of the mechanics was completely unprofessional. Rather than explaining the situation, he was visibly angry, repeatedly checked his watch, and spoke to me in a condescending tone that made me feel incredibly unwelcome. This is not how any customer should be treated. The most significant failure, however, was the complete breakdown in communication later in the day. After approving necessary repairs, I was left waiting for an update. I received no calls at all towards the end of the day. It was only at 5:30 pm, after the reception and workshop staff had apparently gone home, that another employee fortunately thought to check and call me to say my car was still on the ramp and would not be ready. To be left without my car overnight, with no warning whatsoever from the team responsible, is simply unacceptable. The car was ready the next morning, and the final repair work seems fine. However, even the complimentary car wash was symbolic of the lack of care shown--it was a poor effort that failed to remove simple surface dirt. While the reception staff were friendly and the work was eventually completed, the stressful encounter with the mechanic and the shocking lack of end-of-day communication mean I cannot recommend this garage. A business is only as strong as its weakest link, and unfortunately, the disorganisation and unprofessional attitude here overshadowed any positives.

I've been coming here to get my MOT's done on my car for a few years and have to say I've never had…read moreany issues and it's always been a hassle free, easy experience that comes in a lot cheaper than nearby garages. John is a friendly guy and when I was having problems with the electrics on my car on Saturday, I called up and he was more than happy if I ran it down for him to give it a good looking over. Turned out it was a blown fuse that was easily replaced within 10 minutes and with me fully expecting to pay to have it fixed he gave it to me for free and said no probs. This is the sort of great local business still out there and I'll definitely still keep going here for the great service and great MOT's.

This is a great garage in Fingerpost St Helens. It's walking distance from my house which means I…read morecan drop my car off and walk home. They do all of my family's MOTs and services and any repairs that are picked up. The staff are very kind and the prices are competitive. As I female driver I often felt uncomfortable in garages and unsure as to whether or not I am been taken advantage off. However, I've been going to Equip from 5 years and never had even the smallest problem. I would recommend them to anyone and I do!

Very good prices And very freindly staff will always try to fit you in at the last minuete. But…read morelast time i used them they annoyed me by keeping my car alot longer than necesarry because they wouldnt belive the word of the Rac and wanted to do there own investigation. Having said that the job they did was good and they did give me a discount because of all the trouble but it didnt cover the expense of the hire car i had to take. i like the fact that they have complete prices and you can book online and get a price online. They do MOT'S and you get discounts if you are in the AA and clubcard points. Overall a good honest garage, where as a lone women I fell able to take my car.

Worst service from a garage ever! No communication between…read morethe mechanics and the men who sit in the office. Constantly promised call backs on the progress of my car repair only to never be called and I would have to call Constantly for someone to eventually answer. Work I was advised would take a week ended up taking almost 3 weeks. Left me walking round Cheshire oaks with my baby for over 2 hours only for them to close without telling after earlier that day saying my car would be ready to collect that evening. Bolts not screwed in properly causing oil to leak on the turbo, battery not screwed in properly, sensor broken. All fixed after a reluctant visit back under warranty. I have now sold the car as I cannot trust the work done by this garage.

refitted my injections to my car after they come off charged me 500 am a 21 year old girl the car…read morewasn't running right when I received it bk so I took it bk to them they kept it for a week then told there is no problem it's fixed and I can use it so I used it for 3 hours and then it completely broke down causing hundreds of pounds worth of damage the said my work I payed for had warranty but when I asked they said it was a different problem so they carnt do nothing witch is wasn't took it to a different garage and they said they never fixed it properly and they never should of told you it was ok to drive pulled a fast one on me with a botch up job instead of replacing the injector just cleaned it and charge me replacement price stay away had to pay a other 400 to put it right

I recently purchased a used car in need of a major service. Was pleased to learn Halfords service…read moreall VW models. I had a word with Carl (the manager) & we worked out the car needed everything including: a cam belt, brake calipers & pads. Carl worked out a special price & threw in a few freebies. They have also provided minor services since the major repairs. Although the repairs were expensive, I now have peace of mind & have received good customer service.