Have been using their services for at least 15 years- Always professional Always on time Always with a smile read more

I used A Shore Maid to clean a new house in August 2018. We called for an estimate and was advised it would cost $250-$300. We considered this to be on the high end but agreed for them to do the work. When booking the job we specifically requested that they clean out our fireplace/mantel. The crew arrived on time and the cleaners did a fairly good job except they did not touch the fireplace/mantel. We then received an invoice for over $500. When we called to question why the significant increase, the owner recalled the conversaiton but denied ever quoting the original price. He then offered to send the cleaners back to clean the fireplace. In the end, we agreed to forego the fireplace cleaning and settle on a reduced amount to end the dispute. Overall, this was a very bad experience and we will not use A Shore Maid for any further work. read more

Contacted the owner Rich, and specifically inquired about a deep clean for me daughters newly purchased house. He told me it would be $140 an hour for as long as it takes. I was fine with that and said however long it takes is however long it takes as long as it is clean and thorough. My daughter also spoke to their head cleaning person and explained exactly what she wanted done, and that no matter how long it took was fine. The team left before I arrived, but when I got there, the first thing I noticed was the black disgusting grime all along the baseboards of the kitchen floor. I'm certain they cleaned, many of the areas in which they worked, however to leave this unaddressed was inexcusable. Not to mention the more I looked the more I saw that wasn't completed thoroughly. I immediately left a message for Rich. The next day he called back and was immediately defensive and rude, not to mention he was arrogant and beyond insulting saying that I didn't want to spend any morning more money to get it completed correctly. I don't know why they only stayed 4.5 hours but I told them to stay until the job was done right. It wasn't. Not even in the least! I took a ton a pictures and emailed him with no response from him. What's worse than the cleaning job is the disgraceful and unprofessional manner in which the owner of the company acted towards a customer! Sickening and definitely bad business! read more

I should have paid attention to the reviews. Very disappointed with their service for the 2018 summer season. No "Eyes and Ears" for any damage or missing item for our weekly summer rental. There one time spring cleaning was also a disappointment. Very Disorganized office staff. read more

It's hard to give even one star to A Shore Maid, who didn't show up for cleaning a house between rentals.I talked to Rich, the owner, several times and he seemed friendly. But things seemed very disorganized.We set up a date for cleaning to take place in 10 days:I gave him the address and he even left a voice mail confirming the date. The next day he called to tell me he'd be there in two days. I called him immediately and left a voicemail that I didn't need a cleaning in two days.Being from out of town, I thought I'd call him the morning of the cleaning day to discuss payment and he said he'd call me back. He never called me, no cleaners showed up.I called twice to Rich and left a message. No apologies, no explanation. Sadly the renter has cancer and is rightly nervous about covid. I offered her to stay in a hotel but she insisted in cleaning the 3 bedroom house herself.A Shore Maid had been recommended and I thought they would be the perfect cleaning solution, but they failed in every way. read more

This company is so disorganized. They have, two times now, come to my house to clean when I didn't order them. In fact I didn't know who they were. The first time I was actually there and we determined he had the right house number but the wrong street! Today I got a call from my regular cleaning service who had arrived only to find another cleaning service there cleaning! It was A Shore Maid AGAIN! Today is the second time they neglected to look at the street they were on. I called the owner of A Shore Maid and he said that this kind of thing happens all of the time. Good Lord! read more

Great service - very pleased with the owner Rich and his staff. Very professional, polite, and attentive to specific needs. If you are looking for a cleaning service in the area - this service is a great choice! read more

Recently 100 dollars in 20 dollar bills went missing from my house the day the shore maids came by to clean. The owner of the company, Richie, told me he would ask his staff about it and get to the bottom of it. After ignoring my calls repeatedly he finally called me back almost a week later. He told me that what was probably happening was that someone was waiting for the maids to come by my house and then leave, and then come into my house and steal items and money (this is not the first time something has gone missing while his employees were on property) then leave, all to make it look like his employees had done it. When I said that this was an unacceptable explanation he told me the way he would resolve the issue is for me to stop using his service and just, "move on." We had been using his service for over 2 years, this is a company that does not seem to care about or want their customers and if I were looking for a cleaning service I would certainly look elsewhere as theft and apathetic management seem to be prevalent with this service. read more

A Shore Maid has been cleaning our shore house for 5 years. A referral from our realtor. Prompt. Courteous. Thorough. Trustworthy. Reliable. Reasonable price. Work at a fast pace. Our house is very clean when they are done. I wholeheartedly recommend them. read more

I am not impressed by this business. We settled on a set schedule of bi-weekly for ONE HOUR of cleaning. On a few different occasions, we were charged for more than the hour, and when questioned, the owner claimed his crew felt they needed to "clean longer" to get the job done. This was interesting, considering my husband saw them arrive at times with takeout food, and then use our microwave to heat and eat their food at the end of their cleaning! We live in a home that is only 3 years old and used them for a little extra help with cleaning, so it isn't as if our house became filthy in the two weeks between visits. We even closed off the guestroom since it is never used, yet time was spent in there anyway, even after saying we wanted it excluded from the job in hopes to shorten their stay to one hour. I attempted to dispute this, and his remedy was to "make sure they know to only stay an hour" moving forward. The only thing cleaned in our master bathroom was anything superficial, such as counter tops, mirror, and shower glass, but the tile on the walls/floor in our stand-up shower was NEVER scrubbed. Conversely, our stainless steel gas stove WAS scrubbed, with what I am assuming, is nothing that should be used on stainless steel, because now the numbers on our dials are completely rubbed off and there are permanent scratches all over our range. My husband watched as they dumped water on our hardwood floors to clean them, which has caused slight warping and lifting in areas that are luckily, not terribly obvious. It was very difficult to pay them the remainder of the money owed for this service due to the quality of what we were paying for! Take home message? Do it yourself to your own standards, or find a company that will do everything you expect in a thorough and honest way! On a positive note, those who came to clean were always pleasant and his wife, who calls regarding billing and scheduling, was also very pleasant to deal with. read more

Sorry to hear these poor reviews. Our experience for the past three years has been excellent. The Maids do an excellent cleaning job and we have never had a single thing missing. One little problem is the timing - it is not really possible to get an accurate arrival time. However, Denise (in the office) always works with me to work things out. She is a gem. read more

I have used A Shore Maid for over four years. No matter what team they send, they have all been fantastic. They have obviously been well trained in a specific routine that overlooks nothing. The attention to detail is remarkable. I don't know how they accomplish so much in so little time. Outstanding work!! read more

I used A Shore Maid in June 2014. The crew arrived on time and the cleaners did a fairly good job. However one person accidentally knocked down a picture in my powder room which broke the porcelain towel bar. I was told by the crew leader to call the owner. I called the owner but did not receive a return call that day or several days thereafter. All payments must be done by credit card so I was charged for the cleaning despite the breakage - actually overcharged by $12. That is where the problems start. Firstly the owner overcharged me. Secondly he did not return my numerous calls about the breakage and the $12 overcharge for the services.and did not credit my card for replacement of the towel bar, although I sent him a receipt for the replacement. I called several times, we missed each other's calls once and then he never called back. I contested the charge with my credit card company, Barclay Bank, but was told that they deal with breakage issues and said I had to deal directly with the merchant. Barclay Bank did credit me $12 for the over charge but not the $40 it cost me to replace the towel bar. I obviously switched to using a different cleaning service. read more