Excellent service…read more Very polite and professional team that knew what they were doing. Fast response. Very helpful. Would definitely use again.

I contacted this towing company to arrange a tow from the Galveston ferry area to Houston. A…read moredeposit of $100 was sent upfront after being given a total price and an expected timeframe for pickup. After the deposit was sent, communication became inconsistent and the ETA changed multiple times. At one point, messages were ignored for a significant amount of time, despite repeated attempts to get updates. I was later told the driver was dealing with traffic and ferry delays, which had not been clearly explained from the beginning. The biggest issue was not the delay itself, but the poor communication and lack of professionalism throughout the process. The people waiting were stranded for over two hours while I repeatedly had to ask for updates and realistic arrival times. When I expressed concern and explained that I needed honest communication in order to decide whether to continue waiting or contact another towing company, the responses became dismissive and unprofessional, including being told to "chill," which I found completely inappropriate considering the stressful situation. Customers should not have to chase updates after sending a deposit, especially during an urgent roadside situation. I understand delays can happen, but communication and professionalism matter. Based on my experience, I would not recommend this company and would advise others to be cautious before trusting them with their time, money, and safety.

The 5 stars represent my willingness as well as the owner's willingness to work out a disagreement…read moreor a simple misunderstanding inside communication. There is so much respect given and received when one is willing to correct the wrong, this company stands on its word to satisfy its customer! I will recommend this company 10 times over for any 24 hour towing needs. Call morning noon or in the middle of the night guaranteed great services available to you. ****Don't forget to tip your tow driver, majority of the time we fail to realize the dynamics of how much of an inconvenience we may be in and someone else's ability at the drop of a dime they are willing to provide a act of service at minimal competitive rates. Regardless of if it's a blowout, a car accident, or simple tow it is a service that someone is showing up to help you with - if all else fails just know you walked away giving more than what was required, For damn good service.

Great towing services very fast and very reliable, very professional came in time and managed my…read morecar tow professionally. I strongly recommend them to anyone who needs their car towed.

Hector was prompt and professional. Towed my car after an accident. Required cash payment so I had…read moreto have someone go to ATM. I was given a receipt, but it did not have their company name, my car info or where it was towed to. My insurance will not reimburse me without this info. I have left several messages to have the receipt updated, but have not received any response. Communication is a key point for me when dealing with a vendor. I cannot recommend someone that does not respond.

We had the pleasure of using this wrecker service with Aaron tonight. Aaron answered our call after…read morewaiting over 2 hours for another wrecker and was at our location within 15 minutes. He displayed the epitome of customer service. if any one is looking for a reliable customer oriented tow service please choose this one. if I am ever in the need again I definitely will.

Rapide Expert Towing Company provided outstanding service when I found myself in need of roadside…read moreassistance. From the initial phone call, their team was courteous, professional, and quick to respond. They gave me a clear arrival estimate and kept me informed throughout the process, which helped ease a stressful situation. The driver arrived on time, was friendly and knowledgeable, and handled my vehicle with exceptional care. He took the time to assess the situation, explain the towing process, and ensure everything was secured properly before transport. It was clear that safety and customer satisfaction were priorities.

In the sweltering afternoon heat, I locked my keys inside my car in a Houston parking lot. Rapide…read moreExpert Towing Company gave me an arrival estimate and hit it. The technician opened the door without leaving any marks and confirmed the keys were inside before packing up. The fee was modest and exactly what I was quoted. The whole visit was maybe ten minutes and handled without any drama, which is all you want when you're stuck outside your car.

My car was stuck on the southwest side of town and was no longer safe to drive on the road. I…read moredesperately needed it towed about 6 miles back home. I called a couple of places but wasn't impressed with their customer service and felt their prices were unreasonable. Luckily, I stumbled upon Catarineau's Towing and I'm SO glad that I did. Mike is extremely professional and showed up before the time we agreed upon. He took the time time educate me on the towing process and transported my car with care. He honored the quote we agreed upon over the phone and I truly felt that I could trust him. I really hope I don't have to tow my car again but if I have to I won't hesitate to give Mike a call. He was great to work with!

Excellent service, efficient, great cost and extreamly friendly…read more Honestly is the best experience related to towing tht i ever had.

I will say that after years of reading yelp reviews, this is my first time writing one. My…read moreExpedition would not start this afternoon. After roadside assistance tried several towing companies that would not take this difficult task (I waited 4 hours in the Houston heat before they called him) Albi showed up in record time after being called. He then proceeded to tow my Expedition down 8 levels of parking garage that only had 6 feet 4 inches of clearance (the vehicle alone is really close to that on 4 wheels). Albi handled this extremely delicate situation with ease. I cannot recommend him highly enough & the only reason he has 5 stars in this review is because Yelp won't let me choose more!

My car auto locked while I was getting gas and locked my kitten inside. I called Albi towing…read moreservices and someone was here in less than 15 minutes. It's almost impossible not to panic when your kitten is staring at you from inside her carrier and you can't stop worrying about whether she has enough air. I didn't get the mans name but I'm so grateful that he came so quickly and had the door open in less than a minute. Thank you!!

Super happy with the services from this company. My car wouldn't start and was stuck in a parking…read morelot when I called. Although I did have to wait about 35 minutes for the driver to arrive I have no complaints. I mean you can't expect anything to be quick when it's 5pm in Houston. Anyways I was charged $70 cash for about a ten mile tow. The driver was very friendly during our ride back and even looked at my car after getting to the destination to see if he could diagnose the issue. He suggested that the starter needs to be replace and even offered mechanical help in the future when I'm ready for installation if I choose not to go to a shop. The driver even pushed my car a few feet from the drop off location so I would be legally parked. Definitely recommend!

Needed to tow my car guy managed to get under it without any damage. Quick and easy and it was a…read morevery fair price