TERRIBLE Customer Service, especially from the staff at Mulackstraße in Berlin. Avoid this place, if you don't want to get snapped at, or might have a problem with one of their products. Went there to replace a belt which has an obvious production fault (belt is ripping into two parts), but the girl at the register was more than unfriendly and didn't feel like dealing with that issue. She basically sent me away, blaming me for the problem, and laughed at me. I even mentioned that by law in Germany you have a warranty of 24 months but she seemed even more unimpressed of that fact. I used to love their clothes and other products but this was beyond disappointing. Will stop buying clothes there now because there are way better stores around with better quality and better customer service; especially in Berlin. read more