Buyer beware. These people are scam artists. The Manager, Rachel was one the most rude people I…read morehave dealt with in Customer Service! I guess it's all about the almighty buck with them

Well. after being a nail customer for years the new staff at the desk was deplorable. Erin made…read morenumerous financial mistakes on my bill in WC favor . Charging me more for slippers than was marked and putting a tip on my bill when I clearly said I tipped in cash. Then they had the Audacity to dismiss MY BUsiness AFTER all I DID Was Correct THEIR ERRORS!!! Don't go Awful people .

Have been enjoying The Fountain Spa with friends for about three years. Each year we travel to…read moreHilton Head and it is part of our vacation requirements. The staff is so friendly, professional and accommodating and the facility is very welcoming and calm. Looking forward to November 2026!

Staff was very nice. I had been here before and loved it. This experience was not at all the same…read more I have had massages my whole life and I am not sure what type of massage I received. I added the hot stones which weren't real hot. My muscles were not a focal point at all. She put pressure and the stones on my bones - my ankles, my spine, my shoulder bone and blade. She never even laid a finger on my calves, which were sore. I am an athlete so my muscles stay pretty tight. My back was the first thing that was massaged and then a dry towel was laid on top of my back, then they put hot stones on the towel? I don't even feel the heat at all. Then she put the blanket on top of the towel and so my whole massage I had this dry towel just sitting on my back. Then she pulled 2 of the rocks off my back after massaging other areas for a while, which made them no longer hot at all, and used them on my feet. When I flipped over, she took the cover that was on the pillow I used when face-down, and asked if she could cover my eyes with it. She put it on my forehead and pushed down. My eyes were not covered and everytime she'd move, this pillow cover would move up and down. She also put the rocks in my hands, so I had to hold them throughout the rest of the massage, not real comfortable. I have never left a massage and immediately booked another one to actually give me a massage. I'm not sure if this place got new management or what, I had never seen any of the people there that were there today, but it was very upsetting. We had 4 women in our group. 2 got facials and 2 got full massages. We still tipped 20%, but that's because we are decent people. We Definitely did not get what we paid for. One of the ladies were very pleased with their facial, thats it. It is upsetting to pay a company over $250 for a massage and not get the service you paid for.

My wife n I got a 60 min couples massage. They don't have a room where you can both be in…read moretogether. No paperwork n no questions in the beginning to figure out what were the issues or problem areas. My masseuse took 1/4 of the time pressing down on the sheet over my body. I wondered if she would ever start the massage. My wife's wasn't any better. BL - we'll never go back.

I just had the best massage of my life from sue. She is AMAZING. She stretched my back, and…read moremassaged out all of my knots.

A wonderful experience!!! Outstanding atmosphere and Lisa was friendly and professional. Left…read morerelaxed, refreshed, and felt like a new man.

Warm and welcoming! Lisa is professional and knowledgeable! She recommended the perfect facial and…read moreI can not wait to return to try a different facial

Deceptive advertising and booking. Booked a discounted valentines package that was advertised as…read more56% off only to be called by the owner later and told that there was a mistake and the discount is $10 and wanted me to buy another package to keep my booking. Edit: No I'm sorry that you're an incompetent business owner who blames customers for their bad experience with you. Reading past negative reviews you consistently shift any accountability away from yourself. It's obvious from the attached picture what the cost was and what the discount was. Fix your website and booking tools and take responsibility for your actions.

My facial was awesome and my massage by Sarah was incredible. Everyone was lovely and the place was…read morevery clean. 10/10 recommend (from a person who has had a lot of massages).

Christine is the best for both massage and facials. Whenever we are in Hilton Head I always get…read more Facial and massage from Christine. One of the best parts of vacation!

If I could, I would give this rating 0 stars!!! I received a gift card in 2020 and was unable to…read moreuse it because of covid. I tried again in the 2021 year and she was fully booked for all of December and only open 2 days a week in January. So I requested a refund as I was unable to get in on her only days available. She acted like it was my fault and refused to issue a refund. This is the worst spa experience I have ever had!!! DON'T GO HERE. WASTE OF TIME AND MONEY. Also the owner was very rude and combative. NO refund, NO availability, STAY AWAY!

I go to Christina weekly for massages and have consistently had an excellent experience. Her…read moretreatments are professional, relaxing, and genuinely help with my back pain. I also have to push back on the recent complaint about there being nowhere comfortable to sit afterward. The spa has a beautiful, comfortable indoor seating area. I live here in Beaufort, and I've never personally wanted to sit outside on a porch after a massage -- it's South Carolina, and it's hot and humid much of the year. My experience has been the complete opposite of the recent review. The staff has always been welcoming, the atmosphere is peaceful, and Christina has always taken great care of me. That review honestly reads more like a witch hunt than a fair representation of this business. I'm there every week for a reason, and I'll happily keep coming back.

I never leave reviews, and am generally forgiving but this was the worst massage experience I've…read moreever had. The service was mediocre, our masseuse was sick, coughing and hands shaking. My back started hurting after she worked on it(not hurting before). Also, there is nowhere to sit and relax after, just a hot muggy porch. I expressed my concerns with the staff and there was no offer to compensate or give a partial refund, even after I respectfully reached out to the owner, who tried to gaslight me into thinking it was my issue. I will not be returning and should have been suspicious of a place with hardly any recent reviews in the past year. Ended up wasting close to $300 for a regrettable experience i wish I could take back. My morning would have been better spent at the beach.

Amber was great!! Had a much needed deluxe Brazilian done and she is good and knowledgeable. Sent…read moreme home with an enzyme cream sample to help. She takes the time to do a good job as well. Will definitely go back while I am working here.

So this lady is on her stuff! Her spot is located inside a salon. The room is beautiful & the…read moreexperience was top notch. If you find yourself needing a day of pampering or like me desperately needed a Brazilian wax, this is the place to book. Take my advice & get the deluxe ladies, you can thank me later. Easy to book online but when I called to find out where she was located she answered me quickly. Don't hesitate, book it today.