They will change your appointment times and your the therapist you schedule with, without telling…read moreyou. And they do not treat their employees well. Do not go here!
1st appointment: I went about a month ago. The appointment was booked on their website at a time that was listed as available. The business decided to reschedule the time [on the same day], and not tell me. I was irritated but didn't complain and showed up at the new time they assigned to me. Fortunately, the massage therapist I got, Alex, was excellent! During the massage, I told him that the time was changed on me without notification. He apologized on behalf of the business and told me that unfortunately, it has happened to other clients before, but it is out of his control. Alex helped my chronic leg pain a lot, so I decided to reschedule.
2nd appointment: I was scheduled to see Alex tomorrow for another session. A notification was sent via text to me today to confirm the appointment. I confirmed. AFTER confirming it said that a different person, Richard Perez, would be treating me. I scheduled with Alex, not Richard. This is not OK. I RE-scheduled with Alex for a reason.
I left a message with the business, but didn't expect to hear back in time about it, so, I contacted Alex, whose number I have because I asked him for some doctor/health info after my last visit. I asked him, 'what is going on?' Alex informed me that upon putting in his 2 week notice, he was immediately fired. This is beyond NOT OK. I will never support a business who treats employees like that.
Amazing update as I type this!!!! Richard Perez [owner/therapist] just called me as I'm typing this and apologized for switching the therapist on me. Ok, thanks for the apology, but... When I told him I'm not ok with how he runs his business, he started talking over me and defending all of his actions. He said its not his fault he changed the time on me. [Who's fault is it when you own the business?] He had no response to that. I told him what Alex said about being fired after putting in his 2 weeks. Richard defended that too by saying, "we didn't need him and his 2 weeks was a courtesy to me. He didn't have to do that." So you fire him? That's not how that works RICHARD!!!
Richard then proceeded to accuse Alex of 'stealing' his former clients. Excuse me Richard, but I went to your office 1 time and saw Alex. Therefore I rescheduled with Alex, not you. This does not qualify as stealing clients. And in no way did Alex EVER say anything bad about you. In fact, he actually said good things about you and said that you [Richard] are a good massage therapist who is currently attending chiro school. People who 'steal' clients do not promote their former boss. And FYI Richard, I have yet to reschedule with Alex. I don't even know if/when I will go see him again now. He's not my 'buddy'. I met him for the first time at your office and he helped me with some serious issues I have, so I wanted to see him again. Alex is simply your former employee who is a nice/responsible/professional person [3 things you aren't] who doesn't want to work for a Richard like you. I don't blame him. Don't blame your former employees for your own personal flaws.
Back to the phone convo: Richard was argumentative and wouldn't listen to me. He continued talking over me and accusing me [and Alex] of odd things. I had enough and I stopped him by saying he's running a "s****y business" and doesn't deserve any clients the way he treated me or his former employee. Then he called me a "F-ing stupid client who wants to get his a** beat!" WTF!?!?!
Do not visit this person. He's supposed to be helping people in this profession, not hurting them. I'm sitting here laughing at the incredulity of this interaction that just happened, and EXTREMELY thankful that I didn't keep the appointment with him for tomorrow. Nobody should be in a room alone with this guy!!! Richard, PLEASE! consider a different profession and go get some help. I do not wish harm on you and no, I do not want to fight you [as you insinuated]. Be well you Richard.