For anyone here vetting this service provider let me just say - I get it. The online footprint is…read morevery thin thus far & everyone must be so careful nowadays. I'm here to tell you, it's ok to send the deposit & breath a sigh of relief one less thing to worry about with your planning. We had such a wonderful experience with Elegance Luxury Event Rentals for our baby shower! We rented our guest chairs, cocktail tables, linens, & a complete kids' table & chair setup from them, & everything came together beautifully.
From the beginning, they were incredibly easy to work with. Communication was responsive, clear, & professional, & they were also very patient & accommodating as we finalized all the little details leading up to the event. When you're coordinating a larger event with multiple vendors & a million moving pieces, having a rental company that is reliable and easy to communicate with makes SUCH a difference.
Delivery & pickup were both smooth and dependable. Everything arrived clean, well cared for, & exactly as expected. The chairs looked beautiful in the space, the cocktail tables were perfect for our setup, the linens tied everything together, & I was especially happy that we were able to rent appropriately sized tables & chairs for the kids. Having all of these items handled through one company made the entire process so much easier.
What really stood out to me, though, was their customer service. An unexpected issue came up after our event, & they handled it with so much kindness, understanding, and professionalism. They were incredibly gracious about the situation when they absolutely did not have to be, & that genuinely left an impression on me.
There are so many things to worry about when planning an event, & your rental company shouldn't be one of them. They showed up, communicated, provided exactly what we needed, & were genuinely pleasant to work with from start to finish.
I would absolutely use Elegance Luxury Event Rentals again & would confidently recommend them to anyone planning a baby shower, birthday, wedding, or other event. Beautiful rentals, reliable service, great communication, and genuinely wonderful people behind the business. Thank you again Amber for helping make our shower so beautiful & for being so lovely to work with!