Evanston Animal Shelter is a top-notch animal shelter that truly cares about rescues. They're…read moreprofessional and conscientious. If something were to happen to me, and with no other options, I have confidence that my beloved dog would be taken care of conscientiously by Evanston Animal Shelter.

I would like to give them one star for ghosting people on phone calls and emails, as I and others…read morehave had happen, but since they do take care of some animals, and I do like animals, I will show them some mercy . Considering that they got over 6 million dollars from the City of Evanston, I am very unhappy with their poor communications and the fact that they are only open to the public for about 2 hours a day. One of the two cats I adopted turned out to have obstructive airway disease and since they were in charge of my two cats for months, one would have thought that would have been disclosed. The medication cost over $2,000 that first year because what was prescribed was not off patent and the cat was too obese to take prednisolone safely. Why was my cat obese? Ask them. Further when I asked if I could donate the huge cat carriers back to them and some food bowls they gave me (since I already had those items) they refused them as if they have all the money in the world to buy new supplies, other shelters would have jumped at the opportunity, a donation in kind of about $100. I applied to volunteer and heard nothing from them for over 2 months after emailing and messaging them following up on my status, to no avail, until I had to actually go in there to find out what was happening. I could go on but in my opinion this is an organization that is not managed well and they could do much more with the funds that they have been given. I'm pretty sure, imho, that they will ask some pals or cronies to add some high star reviews to try to balance out the negative ones, of which there are quite a few, but all I can do is try to get them to get their act together there by posting this. Finally, as to others here saying that some people there are rude, I completely agree. It is not a pleasant experience. If they try to get more taxpayer funding without improvement of their management, I intend to go down to City Hall to cite my many reservations about this organization. Update on 2/18/25: I stand by my review in spite of the response from EAS: To EAS I respond as follows: Unfortunately the cats were obese from a medical standpoint so you may want to consult with a veterinarian on animal obesity. I note that you did not post the photo of one of them I emailed to you after he had some cat nip the first night I got them, but chose the "skinny" video :) so I posted my photo of one of the big boys I adopted. Further, it is my understanding that my cats were elsewhere in foster care under your auspices until they were put into my care as fosters. If you take no responsibility for their care when at foster locations, that could be problematic, especially for them, since you foster out many animals. As to communications issues: I sent an email Sept 8, 2021 asking about a vet. No response to that. I found a vet myself and did not contact you again until early Dec this year when I put in a volunteer application. No response to that. On Jan 7, I sent a followup email asking the status. No response to that. After that I wrote a msg to your Facebook page. A day or two later someone answered and said she would follow up with the dog volunteer area. I waited approximately a week and still had no answer. I wrote again to see if anyone heard from the dog volunteer group, but received no reply. Growing quite annoyed with the runaround, a few days ago I decided to walk over to EAS and find out what was going on, which I did. I told The person there, also the person who did not answer my email of Sept 8, 2021 that I had emailed and messaged and gotten no reply so decided to walk in. He told me I must be mistaken as EAS has no email address posted on its website and was rather brusque (rude, in my perception in addition to being uninformed) gave me no apology and then insisted I must have emailed a vet with a similar practice name to EAS. He subsequently agreed to follow up, nevertheless. Moreover, with regard to my claim of poor communication, there was a post on your facebook page not long ago telling the public that people have been rude to EAS staff/volunteers when they don't get back to them and how they shouldn't be because everyone is so busy( too busy to hire volunteers who might answer phones, I guess.) If EAS cannot acknowledge the problem, it certainly will not be fixed. Re: funding: So it didn't go into your pocket, you say, but why spend 6 million dollars so you can be open approximately 2 hours a day to the public? I certainly hope the number of adoptions skyrocket going forward , you train people not to be rude (as mentioned here and elsewhere in reviews) and you answer communications because certainly the Evanston taxpayers should see something for their generous funding of your large facility.