It started out well. I paid upfront for a 3-hour massage. The masseuse, "J...." was good. A little chatty at first, but it wasn't a problem. Soon, she settled in and worked well. She left the room off and on to answer the phone or get the door. I didn't have a problem with that because we talked about they being short staff due to it being a holiday. And, she was only out of the room for a minute or two. Two hours later, after getting the hot stone treatment, is when I got frustrated. She said she was going to get some hot towels. She stayed out of the room for over TWENTY minutes! I was appalled. So, I got up, got dressed and left the room. As I passed another room near the lobby area, I noticed her inside counting money with someone else. What? You kept me waiting for 20 minutes so you could help count money. As I walked by, she noticed me and I gave her a wave and said "I'm leaving. She came to the door and waved for me to come back. But it was too late. I was upset and not in the mood to return. She immediately called me on the number I made the appointment and asked me to come. She said that since I was on vacation, she didn't think it was a problem and she would have extended my time. No! You don't get to decide how i spend my vacation time. Besides, I had a plan to catch and my time is my time - not for someone to take advantage of as they see fit. Had she communicated with me what she had planned or simply return to the room to check on me, we could have decided on how to proceed. Now, I hope this is a one-off type situation and not something they do regularly. I am writing this review in hopes that it gets their attention to pay attention to their customers and keep the customer as their first order of business. While I do mot plan to return to their location, I wouldn't urge others not to give them a try. For me on this first and only occasion, it was NOT a great overall massage experience. read more
