We used Eagle Taxis for airport transfers to and from Luton Airport. We booked well in advance and…read morespecifically requested an estate car as we are a family of four with two young children and plenty of luggage. The journey to the airport was fine. The return journey was where everything went wrong. Our pickup was at midnight, but unlike the outward journey, we received no text or notification that our driver had arrived, giving me the impression our booking had been overlooked. When I called, the dispatcher asked, "Are you already out?" before saying the driver was about 10 minutes away. He then asked how many passengers and how much luggage we had before admitting they hadn't sent an estate car and we'd need to wait another 30 minutes. This left us outside Luton Airport at midnight with a 4-year-old and an 8-year-old after a long day of travelling, despite confirming our requirements when we booked. The call was then disconnected and nobody called me back. I had to phone again. There was no apology or acknowledgement that a significant mistake had been made.

The car came as promised, and was of a high standard. Driver was good, everything was satisfactory…read moreabout the service received. Not quite as cheap as I had hoped but perhaps that is wishful thinking on my part.

AVOID. We have used A1 before and they were great - but on Saturday they left us completely…read moreabandoned and we faced a 2 hour wait with no communication and a frantic run to try and find the cab. The standards have gone WAAY down. We had to phone them around 7 times to work out where the taxi was - he kept saying '40 mins' and when we'd phone back after 40 mins they'd tell us 40 mins again. If they'd called us to let us know he was going to be late, or done anything at all to make it right - but when I got someone on the phone they made us wait 6 days to tell us they weren't even prepared to give us a refund for such terrible service. Please be warned. Not reliable.

From the owner: A1 cars are the leading Executive Car Travel Company with Cab offices in Watford, Rickmansworth,…read moreBerkhamsted, Hemel Hempstead and Uxbridge. We are a licensed 24 hour taxi company with a reputation that has been built over the years by fast, reliable and helpful services accorded to customers. We offer a quick and affordable taxi service by qualified and fully licensed drivers. We have a large fleet of vehicles from executive saloons to eight seaters that operate all Hertfordshire and Harrow. We cover distances as short as a mile and as far as required with no hesitation whatsoever. Our success comes from our ability to provide top quality service regardless of distance. Our esteem clients benefit from Around the clock friendly yet reliable service Executive 8 Seater Mini-buses capable for carrying both extra passengers and luggage Online bookings and friendly customer support All drivers and all vehicles are licensed by respective local authorities Minimal additional charges on bank holidays. (Extra charges charged during Christmas and New Year Holidays.) Areas: A1 Cars offices: Watford, Rickmansworth, Berkhamsted, Hemel Hempstead and Uxbridge

Very reliable and very friendly. Highly recommend!read more

Used these guys to take us in a larger car to kings cross for eurostar return. They turned up on…read moretime for both journeys and were very friendly

I recently started using this company for my airport journeys and I must say the service has been…read moreexceptional.Car is always on time waiting outside,drivers very pleasant and helpful with luggage.Very impressed with their communication.I can book via email and even Whatsapp, receive confirmation instantly.I will always use this company.Highly recomended

From the owner: Hemel Taxis 247 has been offering quality Taxi Service since 2000. Great service begins with great…read morepeople and real experience, which is why we put so much into choosing the best people to join our team. You'll always have a driver who knows punctuality, safe driving, and customer service inside and out. We aim to not only meet your needs, but also exceed your expectations of what a transportation service can be. We are proud to offer our services to clients throughout Hemel Hempstead and Surrounding Area.

I use this cab service a lot because they are reliable and reasonable and offer a good price to the…read moreairport.

2 airport pickups 2 total disasters. First time 1 hour late did not have our childseats we had left…read morewith them and did not have suitable others Today 1 hour late and our child seats look to have been used by others or just abused I will never use them again for an airport pick up.. Ok if you have to for a short journey that's not important Drives barely speak English which does not help

I used http://redcarstaxi.co.uk/ to get from Luton airport to Hemel. On time and a great driver.read more