During planning, Alison was a pleasant person to work with. That's why I didn't think twice about having problems. But, we did! Alison told us she would deliver the flowers, which she did. But, she was over an hour late delivering them to my ceremony site. When I received them she didn't apologize for being late. She gave me bouquets that didn't resemble anything I had asked for and they were dead looking. She tried to blame it on the Northern California drought this past winter. Except I knew exactly where she bought the flowers from ahead of time. So, I called and asked Flora Fresh where the flowers were shipped from. They were from South America, where they weren't having a drought. You would think that a Florist who has been in business for about 10 years would know what a good quality flower looks like. The ones on her website, didn't resemble anything close to the quality we were expecting. I would of hoped she would of contacted me sooner and told me the flowers she had from the "bad drought" were not good quality and if I would like anything different. She did not! I emailed her a few days after the wedding and told her I was dissatisfied with my service and quality of flowers. She told me she would reimburse me for the delivery fee and try and contact the Floral Supply. I then emailed and called her twice the very next week to see if she had heard anything and that I would also like a partial refund. She NEVER returned any of my other emails or phone calls. She avoided me! I would NOT recommend her at all, even to my worst enemy! She is unreliable and VERY unprofessional. read more