They started out great: I saw a post about them on Nextdoor and reviews on GMaps in May of 2024…read morewhen I was overseas and a neighbor's tree limb fell in my tenant's yard. I contacted them, and they went out the same day and took care of it. Excellent communication, and I felt like I found a great tree contractor in Memphis. I even recommended them to my property manager.
Unfortunately, when I hired them for another fallen limb in July, things went quite differently: We agreed to a price to remove the second limb (to the curb) and to an additional price to dispose of the shed that limb had fallen on. Once they were onsite to do this on 7/17, they advised me that the shed would require a second trip to the dump - alleging that not all of the shed would fit into their trailer in one trip. While I could not imagine how small their trailer must have been, I knew that the shed was not large. But they were nice enough to only be charging me for what they claimed was just the dump fee ($75) and nothing for themselves. Given our past experience, I approved this and immediately paid them. The following day, they specifically referred to the shed in their email to me: "Just wanted to update you that we completely removed the shed..." There was nothing about anything still pending. I thought that everything was completed, as contracted for. But:
On 7/31, my PM advised me that the tenant advised them that 901TK had left some debris in the front yard (not the curb,) promised (two weeks earlier) to come back, but hasn't, and is not answering the PM's calls. I immediately emailed 901TK. I got an apology reply the following evening, explaining that they had a trailer issue, and chiefly ending with: "So if everything goes as planned we should be able to get over there tomorrow or Saturday at the latest..." But:
(Because Yelp appears to have a character limit, the rest has been much shortened):
901TK broke the above promise, as well as specific promises they made on 8/8, then (after each subsequent tenant complaint, and, except for once, with no updates that they would/did not make it) also on 8/12, 8/13, and 8/20 - this one, after being advised that another contractor would be hired at their expense.
(Important note here: When the third-party contractor provided his quote, he included some photos. One of them showed a side of a metal shed on the ground in the backyard. As such, among other things in my August 19 email to 901TK, I mentioned that if I were to make a legal claim against them, I would include a count of fraud. To be clear: proving that in a court of law is another matter. But they did quote me a price to dispose of the shed, then added an additional price to complete that specific task that had previously stated the cost of, then specifically claimed to have completed that task, but, evidently, not having done so in fact at the time they made that claim - all the while knowing that I am thousands of miles away.)
901TK responded to that "threatening" and "not necessary honestly" (their words) email on the morning of 8/20, promising to, "get over there today to get what's left in the backyard, which is not much at all. I will send you pictures once we are done." I agreed to that, but, as stated above, they did not fulfill again. And they are past the deadline to acknowledge to pay my third-party expense.
As of this writing, 901 Tree King is listed here as "Veteran-owned" - I was not aware that they are veterans.
I would also like to point out that there are also two negative reviews about this business here that Yelp is currently "not recommending."
