I have been so frustrated with this business. First of all there is RARELY someone at the counter when I go in, i have to stand around and wait for someone from the other business's in the building to finally come over and assist me. When i first went in I was looking to buy a new tank and some juice, the juice was fine! But the tank i bought was a Kenger knock off. The kenger knock off "is the same as the original Kenger, it just doesnt have the name on it", which is what the man told me. So of course im going to buy the one that is 5 dollars cheaper, that is if they are the same. It wasn't long til i found it was NOT the same. First of all both the wicks that came with the package were awful, one burnt in a matter of a day, the other didn't even work at all! So i brought it in hoping to get a few new wicks, of no charge to me seeing as they sold me awful ones in the first place. But of course they didn't help me at all, "sorry we cant do that, no refunds." I didn't want a refund! All i wanted was for them to give me 2 wicks, and i would have been on my way. When i saw that was getting me no where i tried buying some more juice. They didn't have the 7 ml bottle, which is what i wanted, and after some more conversing and arguing i was forced to buy the bigger bottle. If i go into a business looking for a specific item and they dont have it, shouldn't they help me out a little bit? I told them i would take the bigger bottle, but for no more cost than the 7 ml, but of course they couldn't help me at all there either. Finally i just said whatever, then only a few days later my tank that i originally bought started to leak, i was getting more juice in my mouth than vape. This is when I finally just said screw it and I ahven't been back since, they are of no help whatsoever. I would highly recommend FREEDOM USA on Riley Street in Holland, they are very helpful and that is where I started going first, took a break when i tried Vape's, but now I will only be taking my business to Freedom. read more