My husband and I have lived in Boise area for over 40 years. Our 10 year old Bosch dishwasher had…read morestopped draining. When I called to get it fixed, Reanna asked for the model number in order to send out the right parts to fix the problem! Roberto arrived on time, was very polite, and respectful. He fixed the draining issue. We also had him install new hoses a few days later under the sink to prevent a future problem. We didn't have to pay for a second service call for him to fix the hoses. Great value, I would highly recommend Home Appliance Service.

Great helpful advice and trouble shooting even before a service call. Did good solid down to earth…read morework. This is my appliance repair service now for future repairs.

We purchased a top-of-the-line Maytag MVW7230HC washer and matching dryer from Elgin Electric in…read moreElgin, Oregon. We're 18-months into a $2,000.00 purchase. The dryer works great. The washing machine is junk. We've already had the washer repaired once as soon as the one-year warranty expired and it has now failed again. Do some Internet research and you'll find this washer has widely-known issues. The machine doesn't allow nearly enough water into the tub to properly wash the clothes. Because of the fact the machine is trying to wash half wet, half dry clothes, there is significant load placed on the motor and agitating parts. Now the machine is making a knocking noise, indicating worn out parts. The clothes stink and aren't completely clean when the cycle completes. A horribly designed and manufactured product. There are numerous similar complaints about this machine, yet Elgin Electric in Elgin, Oregon continues to sell this junk. When I complained several times to them, their response was "Well, yeah that machine doesn't use much water. Try using the Normal cycle only". So, I bought a heavy duty machine with a heavy duty cycle and I can't use it and that is your solution? Not only are we out $1,000.00 but now we need to spend another $1,400.00 to buy a Speed Queen commercial washer (with simple mechanical controls and a 7-year warranty), which we should have done in the first place. Nobody is going to buy a used washing machine with known problems, so I guess this one is going to the dump. When I emailed the owners and voiced my complete dissatisfaction and informed them I will no longer shop at their store, they didn't even bother to respond to my message - that speaks volumes. Just another small-town business with a monopoly that sells what makes them the most profit, and we the consumers suffer. If I owned a business and I discovered a brand/product I was selling was inferior or defective I would stop selling that product and disassociate myself with the brand to preserve my good reputation and business name. Elgin Electric's pre-sales and delivery service/setup was excellent, but if they are continuing to sell inferior products and have this "it's not our problem" attitude after the sale, then we are no longer customers. I'm done shopping local! Don't buy this machine! Watch YouTube video titled "Fixing A Newer Style Maytag Washer That Is Making A Clicking Noise!" It describes the poor quality and one of the known problems.

Poor communication/ lack of energy to get a project done…read more Unprofessional front office. Service dispatcher not qualified for this position.

Tompkins was prompt on arrival and efficient in diagnosing why our oven was only preheating to 180…read moredegrees. The igniter needed replacement. After discussing the pros and cons of the repair cost($258.25) vrs. the cost of buying a new stove($750) we decided on the repair. Hopefully our 11 year old oven will stay the course long enough to justify the repair cost. I would recommend Tompkins for any appliance repairs.

If you seek the embrace of a by-gone era's appliance store, then this is your spot. I took my three…read moreyear old on a quest for a washer, and lo and behold, we encountered the most amiable salesman. He took care of her with a lollipop. As for myself, he had the precise make and model I was looking for. And the pièce de résistance? A sublime delivery service. Truly, the kindness, assistance, and equitable pricing of this store are unparalleled.

Please! Do. Not. Shop. Here. EVER…read more You will thank me! Good advice gal learned the hard way. Didn't listen to locals' advice when we moved here. Please listen to mine!