I would like to personally thank and compliment Fancis for his professionalism and helpfulness today, towing our car. Would highly recommend A-1 towing. C. Smith Ft. Myers 10/25/24 read more

I'm on a review streak! Andrew is amazing, he used Bluetooth straps and got me off the highway!

The most unprofessional business I've ever come across. Hopefully you won't encounter these people. They're extremely rude, will lie, find ways to add ridiculous charges like opening the gate, charge you for an extra day the minute it's after 5pm (when hours are 24/7). Etc. Etc.... read more

If I could give 0 stars, I would!! However by the looks of past reviews from this so called business, the employees seem to all be on the same page with how they treat guests. I was appalled with the amount of attitude I was presented with this morning, by one of the road side techs, who did not disclose his name, phone number 941-347-6800. After being hung up on, I called the store, Julio answered with the same rude, entitled attitude. Do not waste your time with this company! They are very inconsiderate and unprofessional and they do not care about how they speak to their guests. read more

I wish there was a "zero" rating because A1 towing deserves it. I am astounded by the reviews that say that Jessica and the office staff were so professional because our experience was the complete opposite. Our 17 year old son and his girlfriend went to dinner at LeRoy's on a Sunday evening and parked in the lot next to Persnickity's. We have parked here before after hours without incident; however, we were recently told by friends that the owner of the building now has a camera up and as soon as someone parks, he calls the towing company. Unfortunately, we forgot to tell the kids not to park there. Needless to say, the car was towed within 20 minutes. (Sounds like the owner and A1 are in cahoots, if you ask me). My husband was very upset and called the towing company. He was irate on the phone and he and the man on the phone exchanged words. He admits he should have calmed down before calling. They told us we could not pick it up because it was "after hours" (even though they literally just towed it). We could pay $50 extra to " make an appointment" or wait until the next day. When my husband showed up with my son the next day, Jessica answered the "ring doorbell" and once she realized who was picking up the car she began accosting my husband. My husband said he was not there to discuss the conversation from the previous night, he was just there to pick up the car. Jessica proceeded to say "Your son is a D-U-M-B (spelled out) ass, just like his daddy." Mind you, my son was standing right there looking in the camera. When she discovered the car was actually my mom's car she then said, "Your mother-in-law (said to my husband) is a dumb ass too." She then told us that we needed a notarized letter from my mom to pick up the car. My husband began walking away and told her he would be back, and she added, "better yet, she needs to pick it up herself!" (She is a snowbird and lives in Ohio). He felt so threatened he went down to the PGI police department to report this behavior. Who knows what is waiting behind that gate. How does a business allow their employees to talk to the public like that? I am sure they have dealt with angry people before after having their car towed; however, to continue to escalate the situation the next day when she wasn't even involved in the previous evening's conversation is so UNPROFESSIONAL!!! She should be ashamed of her actions. Terrible, terrible business! read more

they charge more than the county fee It's illegal, but the hold the car and they can do basically whatever they want read more

I was in a pinch prior to hurricane Milton hitting our town and needed my truck towed a few times, once to higher ground, then to the dealership to get serviced. A1 came through ASAP! The two different drivers were great! Friendly, knowledgeable, and helpful! I would definitely use A1 again and recommend to anyone! Thanks read more

They are all rude and scammers called and got three different prices on the same car for them to pick up and then they dont except card cash only and then thier storage fees are different as well thier drivers are a little on the racist side and im white myself i see them running cars off into other lanes as well. Would never use them again please go somewhere else before you have a bad experience. read more

As a recent victim of a T-boning on 41 at Olean in Port Charlotte the Charlotte County Sheriff's Office called A-1 to clear the wreckage. They were prompt and thorough in clearing 41. I contacted Jessica at A-1 and she coordinated getting our car released and moved to our body shop in just a few minutes. She and the drivers, I interacted with were professional and courteous. Our car (6,000 miles) was treated carefully avoiding additional damage. We are grateful to them for their fair pricing, fast and professional service. read more

most unprofessional I have seen Jess p was direspected so badly and I don't think anyone that works as good and hard as her should be ever cursed at and treated like that and no matter if the boss owns the business no manager should talk to any employee like that he was say eff this and eff that so horrible ! thank you but I'm disgusted Jess p was amazing and she is such a god sent and help me and directed and supervised me well to get my stuff out of my car after my wreck . read more

This was the worst experience I have ever encountered by a " so called professional business ". If I could give 0 stars I would!!! We were immediately greeted with an attitude the moment we got out of our car! The woman at the front that claims to be the GM was beyond rude and disrespectful with a hair trigger temper!! If this is the face of this company I would hate to encounter the rest of the staff. The encounter became so violent that we had to call the police. I do not recommend under any circumstances !! Unfortunately this was an accident and we were unable to call for our own tow company due to being transported by ambulance. read more

Understanding how much people feel about towing services, I can understand some negative ratings. However I have had two instances of working with this business and I found them to be fast, professional, and reliable. I would definitely recommend them to anyone who is going through the unfortunate experience of having a broken car. read more

PJ was absolutely fantastic! Great service and so nice and polite. Definitely call A1 if you need help!

This people are the worse, rude. After towing involuntarily my sons car. They are refusing to release it. Well I know they heard New York and they see money, I hope you guys loose money 500 x fold. You do wrong to people wrong gets back to you. I hope you guys loose business!! read more

My son in law had the unfortunate experience of having his truck towed by these people. When we tried to get it out we were told that it was cash only. They refused to take a credit card so all the while we were gathering cash he incurred fees. 2 weeks and $689 later he has dents in the cab, the bumper is falling off and missing hubcaps. These people were rude and greedy. What legitimate business will not accept a credit card. read more

Incredible people here. During very difficult times Jessica got right on getting me service. Josh my driver was beyond kind and took care of me so fast! The incredibly kind and most helpful people at A1 Towing took the best care of me. Don't hesitate to call on this company to help you. I'm so happy with the service I had to share how well they took care of me! read more