I had a very disappointing experience at the 78 street York Avenue library today. I simply went in…read moreto use the computer, and asked the staff member for the procedure to sign in. Rather than being given straight forward directions on how to sign in, I was told abruptly that I needed to use a separate work station to sign in. I followed those directions, but nothing happened, and when I went back to tell her that, I was met with a tone of annoyance, as if I had done something wrong. I asked her politely, (to make sure it wasn't my own compute illiteracy), "was there any way for me to know that the receipt was supposed to come out"?, she muffled under her breath, "I guess I'll have to have it fixed. As if it was my fault!
Finally, she told me when my computer would be available, and said "#5 at 3:30". I looked over to see if the stations were numbered, but they weren't. When I asked her, "how do I know which is number 5?" , she raised her head from the desk, pointed her finger and said aloud, "1, 2,3, 4, 5. Five was not in the same line as the others.
I am a senior citizen, and a long time library user, and I don't think patrons should have to feel uncomfortable about asking questions about using their basic equipment, and reservation system.
At another NYCPL branch, I had another interaction with a staff member who was not overly helpful, but got the job done. It seemed like she was just more reserved.
This experience was quite different. I felt so uncomfortable that I left before my scheduled time, fearing that I might have to ask another question.
The branch manager couldn't have nicer when I told her about my experience. I really appreciated that.
Public libraries should be welcoming and accessible to everyone, including older patrons who may need a little help with navigating their computer system, especially for the first time.