The store is pretty cool. I bought several items totaling $65. Unfortunately, one of the items - a rose quartz pendant for my daughter- fell out of the box onto my glass desk and broke in half. I went back to the store the next day and explained what happened. The woman got another one and rang it up. I gave her a puzzled look. She returned the look of "yeah, that's right". She explained that I broke it and it's not their fault. Is that really true? It fell as I took it out of the box. Well I did not buy another one and will never buy from them again. This must be pretty poor quality for it to break so easily and the woman's lack of customer service does not help. Lesson learned. read more