I was recently considering buying a new home which had an existing radiant heat system. My knowledge of this type of system is rather limited so I called 911 Boilers to ask some basic questions. (I also called the company that originally installed the boiler, however; they did not return my phone calls nor did they appear to want my business.)
At 911 Boiler, I spoke to John - who's an expert in hydronic and radiant heating. I was rather nervous about purchasing a house with such an elaborate heating system. Yet, John was extremely helpful and courteous and assisted me in learning that this type of boiler system can be very efficient.
After several conversations, I scheduled an appointment for John to do an inspection of the system. He worked with my tight schedule and was able to schedule this appointment to coincide with the general home inspection. How's that for going above and beyond? John was professional and thorough. I was overwhelmed by how knowledgeable John proved to be.
I ended up purchasing the house and have continued to contact them with questions. Both John and another 911 Boiler employee named Tommy have answered countless questions regarding the radiant heating and boiler repairs. I have already scheduled an annual "tune up" with them and was able to request John be the technician. Over the past 15 months I have enlisted the work of multiple contractors and service providers. I can say with certainty that my experience with this company has been the best! They really know their product. read more