Visited shop Saturday, January 27th at 12:16pm. Shop still closed, although hours online state it opens at 12 Noon. Waited until 12:30pm in parking lot for shop to open, but it did not. Returned later that evening shortly before 6pm. Showed Jay at the front desk what I was looking for and showed pictures. Quoted $250 for the work wanted and agreed Amanda would be the best artist to fulfill my request. Paid $100 cash deposit and received a slip confirming appointment Feb. 24th @ 5:30pm. Was told to send an Email with attention to my Artist, Amanda Beair, indicating exactly where I wanted the tattoo and pictures of what I wanted. Email sent immediately after on January 27th at 7:10pm.
Showed up Feb. 24th at 5:15pm, only to wait 20mins to be told my artist, Amanda Beair had injured her hand earlier that day and my appointment had to be rescheduled. Guy at reception said he tried reaching me several times. Checked my phone logs, one missed call at 12:45pm and it was from 905 tattoo. Not "several" as I was told. So, after 45mins of waiting at Reception, Jay had taken over and rescheduled my appointment for March 20th @ 6pm.
Left work early to make my appointment on Tuesday, March 20th. Arrived at the shop at 5:45pm. Around 6pm someone assisted me at Reception and I indicated I had a 6pm appointment with Amanda. At 6:45pm, is when Amanda had come out to see my in the Reception area with a draw up of my tattoo. It was all wrong and she had to go back and redraw it; despite the pictures I had sent in my Email on January 27th. After that was all sorted, she had me in her room and proceeded to place the tattoo on my back - when my Email from Jan. 27th specifically stated that it was to go on my upper left arm. Because of this, she literally had to rearrange her room to accommodate this, as she had it setup for a back tattoo with a special chair for that. Once the tattoo was placed on my arm, she then took a break and went for a smoke. It was 7:48pm by the time the needle hit my arm.
Once my tattoo was done, and I WAS very happy with the work from Amanda, it was 9:06pm. 3 hours for a tattoo that took just under an hour to finish. I went to pay my balance of the $150 owing (I was quoted $250 and already paid $100 on January 27th) - imagine my surprise when I was charged a total of $452, a balance of $352 owing ($400 for the tattoo, minus the $100 deposit plus $52 tax). I was told if I paid cash, I would not be charged taxes, so my amount would be $400 flat. As I was originally quoted $250 and only had $150 owing, I only had $200 cash with me. So I asked if I paid debit if I would be charged taxes. I was told credit was taxed. So I paid with my debit card, only to see that I was charged the $352 - when I could have just used the ATM in the Reception area or go to my bank around the corner if it was stated actual cash. At this point, I was exhausted and fed up. At this point, I could have used my credit card as I got charged tax in the end anyhow.
Furthermore, was very disappointed that I was not discounted for the inconvenience of having to have rebook my original appointment. Tables turned, I would have lost my appointment and $100 deposit.
In summary, Amanda is a great artist and I love my tattoo. Once she got it right, it is exactly what I wanted and what I pictured. But seeing as this is my 13th tattoo, I am not new to the game. Never, ever have I experienced such bad customer service and was blankly overcharged what I was quoted - and further, charged taxes when paid cash. Customer Service is clearly not 905's strong suit. I love my tattoo, but will never go back to this shop again. I will continue to go back to Nikki at Warehouse tattoo's going forward. Anyone willing to question my review, I have proof of it all. This is all facts. read more
