On 2 February 2018, I purchased a 2012 Freightliner Cascada from Mr. Jordan Hammonds of 7E Truck Sales and was left very dissatisfied with the customer service that was provided to me.
Prior to purchasing this truck, I conducted a thorough inspection of the vehicle on 27 January 2018, at which time I discovered the front brakes needed replacing, the left head light contained water, and there were two mixed matched cab clearance lights that needed to be replaced. I reported all the issues found on the truck to Jordan and also requested that he switched out the straight mud flaps for angled mud flaps. Jordan gave me his word that everything would be fixed prior to the date of delivery which was set for 8 February 2018 since I had to wait for Daimler Truck Financial to pay 7E Truck Sales for the purchase.
On 5 February 2018 the truck was on the ready line with absolutely nothing repaired as promised by Jordan, and his justification for not repairing the issues found on the truck was that that the front brake did not need replacing, and that the shop was too busy to fix the other issues. On 6 February 2018, I had an experience mechanic check the front brakes and was told that the brakes were below the wear mark and the brake drums were bad as well, which cost me $598.00 to repair. I then drove the truck back to 7E Sales from the mechanic and was instructed by Jordan to leave the truck at front of the shop. I returned the next day and noticed him washing the engine but did not think much of it at the time, however, once I returned from my first dispatch I opened the hood to find an oil leak from the cam housing which cost me another $1675.00 to repair. I received a call from Jordan on the afternoon of February 9,18 informing me that he had the head light and two clearances, which I had already purchased because I had to get the truck ready for dispatch on 12 February, 18 and grew tired of waiting on 7E Truck Sales to fix the deficiencies.
WARNING!!! A word of advice to anyone conducting business with 7E Truck Sales, PLEASE BE AWARE. They are clearly dishonest and would not honor their end of the bargain once your money is in their pocket. If you must do business with 7E, please conduct a thorough inspection and ensure that all deficiencies are handled before you sign the dotted lines. My experience with7E Truck Sales has been very unsatisfactory and unacceptable, and I would hate to see this happen to anyone else. PLEASE BE AWARE! read more