RUN don't walk to another practice. I came into 757 Endodontics last week for a consultation. I was referred to them previously for another root canal and that experience was less than exceptional. I came back because they are the provider that is in network with my coverage. During my first root canal at this practice, I was in the office for over THREE hours for one tooth. It took over an hour for Dr. Ligon to get me numb. Then there was a lot of back and forth in and out of the room. Nevertheless, I returned. This last experience was similar to the first but much worse. After an hour of "consultation" Dr. Ligon finally began the procedure. Fortunately, she was more effective in administering the anesthesia this time however, as she had done previously, she left the room. She said that she had applied disinfectant into the 2 teeth that she was treating and would return in 3-5 minutes. After about 20 minutes I grew frustrated and asked where she was. I could feel that the anesthesia was wearing off. She finally returned 30 minutes later. I informed her that the anesthesia was wearing off and asked if she could please move the process along. She offered more anesthesia however it was already nearly 3pm and I did not want to spend the rest of my day numb and unable to eat. I was in so much pain I was literally shaking. Despite my discomfort, she stopped at least twice during the procedure to take pictures. When the procedure was finally completed, I was ready to get out of there as I was furious with the lack of professionalism and courtesy that I received. As I attempted to exit the building, I was followed by some "person" who I will assume is the office manager. She asked what was wrong and as I began to tell her she kept saying "stop yelling, you're not going to yell in here." First off, I wasn't yelling, I just wasn't whispering as she was. I wasn't concerned with keeping the secret of my terrible experience as she was. She stated that I needed to pay my balance. I informed her that I would absolutely do so, and that they could invoice me for the balance. She then stated "that is not our policy"... this entire time I am walking away and attempting to leave the building to avoid further confrontation. She continued to follow me and order me around as to what I should be doing and what tone I should be speaking in. She then stated, "you are so rude!" At that point she was on the last nerve I had for the day considering that I was still in tremendous pain. I told her if she wanted to discuss it further, she could step outside. She got halfway out of the door and then must've come to her senses because she stopped, but not before remarking "And you're supposed to be a therapist?!" Lack of professionalism and insulting patients must be somewhere in their policy... If that is the leader of their ship...it's a sinking ship for sure. I left and went to my car before the situation escalated any further. Nightmare experience. Abhorrent lack of professionalism. Would never ever EVER return, even if the services were free. I had a previous root canal at Ogden Endodontics prior to come to 757 Endodontics and the experience was night and day!!! In the future I will GLADLY pay more to go back to Ogden who is an out of network provider just to have a professional and comfortable experience. read more