If I could give this store -10 stars, I would. I will not tolerate anyone being rude to my elderly mother for no reason.
Around 9:30 this morning, my mother and I walked into the store. I went to the cooler to grab a bottle of water and, as I was about to open the door, a man cut in front of me without saying a word. It wasn't a big deal--I brushed it off--but it set the tone.
After getting my water, I joined my mother at the hot food section. She has limited vision, so I was reading the available options to her. The cashier, Karan, had just finished helping the only other two customers, leaving us alone in the store.
My mother decided on a hot dog, and I told Karan, "One Big Bite, please." He responded, "Just one?" I confirmed yes. He then asked if we needed anything else. At that moment, my mother moved to the taquito section and said, "Um, hold on."
Instead of giving her a moment, Karan immediately repeated, "Anything else?" and then, just a second later, loudly repeated, "ANYTHING ELSE."
At that point, I stepped in because the tone was unnecessary and disrespectful. If he hadn't been distracted by his AirPods, he would have heard my mother the first time when she politely asked for a moment. I loudly told him to give her a second (matching his energy).
Karan then walked away and went back to his phone. When we told him which taquitos we wanted, he put them in a box, placed it at the register, and returned to his phone again.
It felt like he rushed my mother simply so he could get back to using his phone, which is completely unacceptable. And the rudeness towards my mother will not be tolerated. read more