I would recommend that people DO NOT use this Taxi firm, I had a very ill child only 5 years old whilst out on holiday in Mallorca, I constantly gave updates to 6 5 2's when my Granddaughter would be allowed to fly home, she was so ill that she had to have a certificate to fly by a doctor and was assessed by the pilot before allowing her to board the aircraft, 6 5 2's was made aware of our flight time and flight airline back into East Midlands, they assured me that a driver would track the flight and be there on time for our arrival especially with my Granddaughter being so poorly, we arrived at East Midlands as planned and to our horror NO Taxi had been sent and had not recorded it on the computer, lucky we had saved all the telephone calls that we had with them, my Granddaughter was still very ill and had to wait 40 mins for them to send another car out for us, this was not only distressing to her but to all the people at the airport who had to witness this, I have contacted all three licencing councils that have issued their Taxi Licence, Mansfield, Ashfield and Bolsover. 6 5 2's tried to cover their incompetence by stating that my Granddaughter would call them when she was fit to fly, my Granddaughter is 5 years old and who would not have a clue how to make the call, bearing in mind she could not walk or talk as she was so ill, also is clearly under age to arrange any Taxi even if she was not ill, this was a disgraceful excuse to cover up their mistake. I have emphasized to the 3 local councils that this company should not be licensed if they cannot take responsibility and must be made accountable for this appalling conduct of Business, if there are no repercussions to them they will just continue trading in this unacceptable manner, no apologies after I rang to raise my concerns and said they would call back, never called back, hence me contacting the Licencing Office regarding their code of practice, just imagine how you would feel after your child has had to stay 5 days longer abroad as she is to ill to fly home only to get the clearance and be left stranded in an airport by your local Taxi firm, they would not have come at all if I had not rang them to see why they had not come to collect us - disgraceful and should be Investigated and made accountable!!!.
They had already taken our money on a return journey but breached their contract with us. read more